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October 2025 by caira moreira
Went to Adrian for the second time and it was amazing very happy with my service, kind and patient with my fluttering lashes and left with full lashes thanks :)
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October 2025 by Whitney Neal
My lash tech was awesome I liked how they looked the 1st day. However I don't know if you guys glue or something changed cause on the 2nd day I received fall out which when I was going.before it was not like that! I received a classic set
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August 2024 by Vonda (Cache)
I've been a member for almost two years (monthly membership $169 that's $2,028 yearly). I also get weekly touch up that range from $45 to $60 in addition to the monthly fee. I've never cancelled an appointment nor do I show up late. Last Friday (7/12/24) I made a last minute appointment for 5:00pm, unfortunately, I was detained at work and called to inform them that I was running late. The rude receptionist said "it's like 15 minutes before your appointment, you can't reschedule and you will be charged the full $79 for a no show service fee. No reasonable accommodation was even considered given my loyalty to this particular branch. This is the second extremely poor customer service experience I've had with this establishment and it's unfortunate that they would allow her behavior to continue. I'm closing my account due to the unprofessional practices.
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July 2024 by Vonda W.
I've been a member for almost two years (monthly membership is $169 that's $2,028 yearly). I also get weekly touch-ups ranging from $45 to $60 in addition to the monthly fee. I've never canceled an appointment and shown up on time. Last Friday (7/12/24) I made a last-minute appointment for 5:00 pm, unfortunately, I was detained at work and called to inform them that I was running late. The rude receptionist said "It's like 15 minutes before your appointment, you can't reschedule and you will be charged the full $79 for a no-show service fee. No reasonable accommodation was even considered given my loyalty to this particular branch. This is the second inferior customer service experience I've had with this establishment and, unfortunately, they would allow her behavior to continue. I'm closing my account due to the unprofessional practices.
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July 2024 by Ariba Abbas
This place is a total SCAM! I had a very disappointing experience at this lash salon. I purchased a Groupon for a full set of lashes with a two-week refill. After getting my initial full set on June 13, I made an appointment for the refill with the front desk, confirming that July 1st would be acceptable. However, when I arrived for the refill, they refused to honor my Groupon, stating I was four days past the two-week period.
Despite explaining that I had confirmed the date with their staff, they insisted it was my fault for not adhering to the terms of the Groupon. As a business, they should have corresponding responsibility to inform customers if there is any deadline they have to come in by especially when they know that I am using a Groupon!! The girl at the front did not communicate that with me at all at the time of making my 2 week refill appointment. When I tried to explain that to the other girl she said it was my fault for not following the terms. This was my first time there, and unlike other places, they showed no flexibility or courtesy for just going few days above.
Additionally, the quality of service was very poor. My initial set of lashes started falling out within five days, leaving me with barely any lashes. The refill was equally disappointing, with gaps in my lashes and continued shedding. I ended up paying more for a subpar refill than I did for the initial full set.
The staff, particularly the front desk, were rude and unhelpful, failing to provide clear information about the terms. I would not recommend this place to anyone. There are many other small businesses that offer better quality services at reasonable prices. This place exhibits poor quality work and lack of ethics. DO NOT GO HERE!!
EDIT - I did NOT wait until after 2 weeks to call and make my appointment. I made it right then and there with the girl right after I got my initial full set. She didn’t mention it once to me that I won’t be able to use the groupon. She was just on her phone the entire time and did not communicate any such thing to me. I couldn’t come in within 3 days because I got my lashes done for a out of state wedding event that I was attending and by the time I came back I thought I’ll just get it done when I go for refill. Life happens. But this place shows no flexibility or courtesy to rectify their mistake. Instead they just go based of from their agreement which they make you sign. That’s where the SCAM starts. Be AWARE!
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June 2024 by Kate Sisson
Personally would never go here again or recommend…prices are extra & it was rushed and one eye had much less lashes than the other side looking uneven. She didn’t follow what I asked & I needed a fill after less than a week. If you need a solid place check out Eyelashworks west loop - I will never go anywhere else they’re amazing…finally found a place to go back to
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June 2024 by Katharina Anne Loos
Lashes fell out before 24 hours. Also I showed a picture and the final result looked nothing like the picture. Called and they said what I showed them wasn't what they can offer.... I had like 20 other photos I could have showed them but was never told they couldn't do it what I showed them or told to show them another photo. Was just told it would be $60 dollars more which I didn't care about the price.
All of my lashes except for 4 lashes have stayed on and its only been 5 days. This has never happened in all the years of getting lashes.
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April 2024 by Rebekah Campbell
Longest lasting lashes I've ever had
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April 2024 by L Elyse
Talented group of ladies!
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April 2024 by Lauren Johnson
10 out of 10! The staff here has an eye for detail for sure! Not to mention they’re super friendly. I will definitely recommend
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April 2024 by Jean Kallenburg
Been a client since January, and have always been happy with the lash service provided, so I signed up for the bi-monthly membership program which includes 2 classic refills per month for $129 per month. However, the membership program has so far proved to be much more trouble than it's worth; each time I visit the receptionists I've interacted with seem to be confused about my billing date/cycle, how much my service costs, what kind of service I receive, etc resulting in MY having to explain to THEM their OWN membership program. From my perspective, it would be a more seamless experience for both the clients and staff if notes were in a shared system regarding the client's membership, lash preferences, and billing date, and the method of payment on file was simply debited the $129 amount once per month for 2 refills per month? For example, I paid 80$ for a classic refill today. Not sure how that math works out if $129/2= $64.50.
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March 2024 by Chandni Sahni Mahendra
I got my eyelashes done for the first time ever at this location last week. My consultant Sana was a “master” and I asked her a few questions to help make the decision for type and size - she wasn’t warm at all and said I wish you did your homework and made me feel uncomfortable about my first experience. I felt my eyes looked uneven and not as full as I wanted - I called to ask about an adjustment. They said it would be a charge (50% of full price!) after 3 days, I had left for a weekend trip so upon my return they couldn’t do anything for me. As a first time client - I wouldn’t be returning again and would take your money else where.
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March 2024 by Nayelli Karina Juarez
Sana is an amazing lash tech! She is the best lash tech that has serviced me, my lashes last so long and remain full. My lashes have never lasted like this before and so glad I was able to find a tech that made them work for me. She also does a beautiful job with my eyebrows!
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March 2024 by Moracan Mighta
This location is the worst. They billed my account after canceling my membership and didn't want to give a refund. The manager was very rude and nasty.Their work was very subpar. I think it can depend on who you get.Don't waste your money here with these theives.
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March 2024 by Emily Dickson
I have been going to get my lashes done here by Sana for a couple of months now and I love them so much. Kind service and great results! Could not recommend more, and I’ve definitely tried other places in the city.
