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March 2024 by Linmayu Appavu
I was worried because of seeing the bad reviews, but I found the staff perfectly friendly and helpful. They had a great selection of petite suiting, almost all the styles that were on the website. Unfortunately the petite sizes are still too long, but at least I was able to find that out by trying stuff on.
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March 2024 by Jessica Lemler
I popped in to make a return from an online order. The staff were friendly and efficient. Thanks for your help!
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February 2024 by Cynthia Morales
Titi really helped me so much with a return! The system wasn’t working and she did everything manually. Lifesaver!
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January 2024 by Kubanychbek Israilov
Titi and Garcia provided very great service to me, they are very kind and respectful
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December 2023 by Holida Samieva
Titi was very professional and knowledgeable. She helped my mother and me to find all the correct sizes and colors in a timely manner. We ended up buying over 10 items in store and a couple of dresses we ordered from the site. We left very happy with our purchases and with the service we got from Titi! Thank you!
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October 2023 by Carlos Valadez
My wife received excellent customer service. Great sale, and friendly staff. You'll love this place!
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October 2023 by Natalie D
Can’t have a better experience than shopping here. Vicki and the whole team are so thorough, helpful and efficient when helping you. I went for work pants, kept getting my size wrong, and wanting to make sure I tried every option. They hooked me up!! Thank you Vicki and whole team! Seriously made it so easy and enjoyable - and I don’t even like shopping that much. Xx
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October 2023 by Kristin Clowes
This was a serious disappointment, because I truly loved the styles at this store.I understand that when I walked through the door, I didn't look like a typical Ann Taylor customer. I guess I should have worn a big sign that said "Hi! I am over 40 and have never worn business clothes in my life, but I suddenly find myself needing to buy an entire wardrobe and I'm a bit anxious that I don't even know where to start. I really need help discovering my new look so I don't feel like an imposter on my first day of work. I am likely to buy everything you tell me looks good on me!" That might have helped. Maybe.When I walked in I was promptly greeted by two salespeople. Neither of them met my eye when I returned the greeting. Neither of them asked me if I needed/wanted assistance. I wandered around for at least 10 minutes, during which two more customers entered the store and were immediately assisted. During that time there was also always at least one salesperson in my view who was not assisting a different customer.So I kept looking for items in my size to try on. And then, since I saw the extensive petite section, I started looking around hopefully for a small plus-size section (I'm currently around size 16, depending on the cut and brand so I had looked up their size range before going shopping and was happy to find that Ann Taylor makes some items up to 2XL.)Finally, when there was nobody else in the store, a salesperson came to ask what I was looking for. I told them I needed a new wardrobe, but even after a few questions they didn't seem to understand that I was looking for more than one outfit. I then confessed that I wasn't sure if anything was my size and was informed that they didn't stock anything above size 14 in-store, but I could buy larger sizes online. (As if it's a great idea to buy a whole wardrobe online without knowing if it'll fit me at all? When I don't even know what styles look good on me yet?)I already feel shamed enough about my weight, which I've put on after injuring my back. I don't understand why a company would create clothing for larger-sized people but not have it available for fitting in their stores - not even one sample piece. (I can only surmise that, while they want us to buy their clothes, they'd prefer if other people didn't see someone like me walking around with their branding on the shopping bag.) However, even if it is company policy to stock only up to 14 in-store, why would all of the salespeople ignore me? Why not assist me and then ask me for my size and make it immediately clear that things weren't going to work out the way I'd hoped today? Then you could get this frumpy fat lady out of the store so other customers wouldn't have to be bothered by me. Why let me keep searching around (and touching the merchandise)? If they'd made things clear immediately, I might have been a bit disappointed, but would not have felt so darn awkward. As it was, I left feeling really dejected - as if I wasn't worthy to step foot in this store where I was planning to spend thousands of dollars today. Ann Taylor - you did not only lose the sale today. You lost a customer for life - even when I work my way back to my usual size 8. It's really disappointing, because I truly love your styles.
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October 2023 by Jade Sanderson
Came here August 31 2022 and was greeted by an older white woman at the door. I let her know I was looking for a pant and jacket for a wedding I was attending the next day, and I already know I like Ann Taylor's style and had looked at some options. She turned me away and said I "look like I should go to Zara." Unhelpful, as Zara's options aren't my style. Not sure if it was my dyed hair or outfit she judged me by, but I was very disappointed. Ultimately I ended up finding something at Loft. I won't be back.
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October 2023 by Olga Valadez
Titi was great help! Excellent customer Service! Fast and friendly. Professional.
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August 2023 by Diana Hilton
Titi helped me so much, going into the back and bringing me all of the different options, and even showing me some cute combinations to try that she had put together herself. Thank you Titi!
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August 2023 by Roula Tanios
i had a great experience at this ann taylor & both titi & Alondra were very kind & very helpful today! i would visit this ann taylor again! ???
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August 2023 by Mekhakhem Kheperu
Titi and the dressing room staff were great, thank you.
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August 2023 by Alisha Overton
Late in sharing this review, but Titi and Lucius need their own show! They are the perfect styling duo. Helpful in selections and recommendations. Kind, humorous, great attention to detail - they are customer service personified. Now, I don't usually give out glowing reviews. In this case, Titi and Lucius truly deserve it! I haven't shopped at Ann Taylor in years. But now, this location will be my weekly Friday evening stop on the way home! See you soon! Don't hesitate to visit them and tell them Alisha sent you...
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July 2023 by Jivonne Hamilton
Titi is the best. She was patient and thorough. She made sure to check for the item I so desperately needed without hesitation. Confirmed it was the correct item and explained what was I needed to do in order to purchase the item. Packaged and sent all the tracking and receipt info needed. I would definitely recommend this store with Titi’s assistance every time! Thank you soooo much!!