-
December 2023 by Williams Wu
Slow delivery, poor quality, overpriced.
-
November 2023 by Stephen G.
Quality premium priced furniture but customer service is awful. I saw at table online which I went to purchase. The "review your order" looked correct but when I went to purchase the item the price changed. I sent customer service a snap shot of the order and it took three days to get an auto-reply that said someone would contact me. I never heard so I resent the request to the concierge mail box. Several days later I finally got a call (a full week later) and the rep, who was very nice, basically said there was nothing she could do. The net is you may find something you like in their store or online, and may even be willing to pay their exorbitant prices, but if you have any issues good luck getting a hold of someone who can help.
-
November 2023 by Joanie Franken
Free parking. Good selection. Nice and open and bright
-
November 2023 by Jeff Lipkowitz
I am extremely disappointed with the chairs I purchased from [Store Name] less than a year ago. I bought [Number of Chairs] of the [Chair Brand and Model] on [Purchase Date] with the expectation of receiving a product of high quality and durability.Unfortunately, the chairs have proven to be of subpar quality, exhibiting multiple issues such as structural problems (wobbly legs and loose joints), material deterioration (premature wear, tear, and fading), and a loss of comfort due to cushion deterioration.My dissatisfaction is compounded by the fact that the company has not honored its warranty commitments. Despite my attempts to address these issues under warranty, my claims have been consistently denied, leaving me with unresolved concerns about the longevity and durability of the product.As a loyal customer, I expected better customer service and adherence to warranty terms. I am reaching out through this review in the hope that the company will take notice and rectify this situation promptly.I have attached images illustrating the problems for reference.I appreciate your attention to this matter and hope for a swift resolution to ensure customer satisfaction.Sincerely,Jeff
-
November 2023 by Natasha Kennedy
Nice helpful people in store. Bought a couch for my parents and they had trouble with the cushions after a few months and couldn’t use the couch. We called and emailed Arhaus concierge service (misnomer)who would reply but then not follow up with us. This went on back and forth for one month exactly. Finally, someone said we should be receiving a replacement but we aren’t holding our breath.Would not buy anything from them again.Updated: Arhaus social media team stepped in and made sure we received a refund for the couch. While the process was long and painful, we appreciate the care this team delivered.
-
October 2023 by Amad Malik
I spent over 20k at this store for a couch and dining table. They promised that delivery will be on time however they were delayed by over 2 weeks. Plus they don’t have any stock for the dining table.Oct 9 Update - the Arhaus team did a good job in resolving the late delivery issue therefore I’m adding 2 stars. However the table is still out of stock and I have not received it. I will update the rating based on how delayed the table is.
-
October 2023 by Jose Cervantes
Great show room. Very friendly and helpful staff. Moderately expensive. Great customer service after purchase
-
September 2023 by Sydney Smith
I love Arhaus’s ethical standards of the leather and wood they use in their furniture and the relationships they have with artisans that have been making furniture for a lifetime! That’s the sort of stuff I want in my home! I have a few pieces from Arhaus: A tulip base hardwood dining table by their Italian furniture makers that throws rocks at the table to make the aged markings. Also a dining banquette that’s so comfortable I used it as a living room piece when I downsized. And a beautiful industrial leaning mirror. Some iron industrial dining chairs… accessories and even some earrings. Everything is still in great shape after 6 years! They are timeless investments and can’t wait to bringing them along to my next home.Quality beautiful furniture inside and out.
-
August 2023 by Sneha Bhattacharyya Gill
Staff here are exceptionally rude and unhelpful and also not up front about their atrocious return policy where they dock 10% as a “restocking fee.” Watched me unload two large chairs alone and never offered any help. Horrible customer service - go to west elm or any local Chicago furniture store for a much better experience.
-
August 2023 by Nicole Campbell
We purchased a couch in-store yesterday, so this review is for the in-store purchase experience and not the product itself. We walked in and immediately were helped by Rilee L at the Lincoln Park location. The experience she gave us was exceptional. Purchasing a couch can be daunting. Even when you decide on a model, there's a long list of decisions to consider such as size, color, fabric, depth, etc. Rilee listened intently and was quick and efficient with providing us all of the options that fit our requirements. She was patient with our questions and as we changed our mind. She made a difficult process seem seamless, and we walked out in under an hour with a couch ordered! If she was not helping us, I don't think we would have even made a purchase, especially that quickly, but she 100% enabled the sales process. After browsing multiple furniture stores for months, this was by far our best and most successful experience.
-
April 2023 by Wyatt Whitworth
I'm a designer and have worked with their trade sales department many times as well as their contract sales department. It's always frustrating getting through, fixing an issue, or getting a question answered. I don't have time to sit on hold forever or follow up emails and/or voicemails all the time. My apologies for writing this on this locations google page, however maybe this will get someones attention.
-
February 2023 by Tom & Maria Kotsinis
I called the store in Chicago about 3 years ago where I purchased my woven 8 x 11 rug. I only had it 1 1/2 years at most before deterioration.My rug was purchased for my bedroom and is placed under my bed in our condo. We do not live there so usage is extremely sparse and traffic on that rug is very minimal ( since in BR).I began to notice the band that holds the perimeter of the rug, begin to unglue. This is causing the end of rug to unravel. I was told from the Clybourne store, they do not sendAnyone to repair and it would be at my own expense. I made 2 purchases that day . I have a gorgeous 9 x 11 rug from Crate and Barrel ( wool) gorgeous, for 20 years in high traffic Family Room area at my primary residence . It has been taken out to be cleaned several times, and great quality. Never had issues.Your rugs are poor quality and unacceptable to last 2-5 years and then begin to deteriorate for the prices you charge.I would appreciate some reasonable explanation and what you can do for your customers.Thank you.
-
December 2022 by Michael M
This is an update to a previous 1 Star rating for Arhaus. Two year ago we purchased a specific high-end brand couch for $3,200 and the cushions and couch are not holding up to normal wear and tear. Cushions remain compacted even after numerous attempts to "fluff them up" and the couch frame is deteriorating/warping. I spoke with Arhaus "concierge" department several times and was ultimately able to get replacement cushions ordered under the warranty after I spoke with Ginny Gordon, Senior Manager of Store Operations. She was great to work with and immediately addressed the issue!As I was working with Ginny, my wife went into the store where we purchased the couch in Chicago and met with local store manager, Nate Murray regarding the overall condition of the couch. Long story short, after sharing some photo's of the couch and with the help of Nate and Ginny, Arhaus has agreed that the couch should be replaced are working with us on a suitable replacement. My wife and I are extremely happy with the level of service provided and especially appreciative of the assistance Nate and Ginny provided. Thank you both!Mike M.
-
December 2022 by Martyna Fundament
I wish I've read reviews before spending thousands of dollars at this company. Received dinning room table, totally wrong color than we ordered. No one replying g to emails or answering phone!!!
-
November 2022 by Gita Taherkhani
The worst experience I ever had!!!Do not buy from Arhaus!!! I'm fed up with the customer service, absolutely terrible CS!!! I have a very similar experience to other recent reviews here. My dining table was supposed to be delivered in early October and it still has not arrived. Every single time that I contact them, they say, we are working on that, but no update yet!!! It's the first time that all the staff members keep lying to me! There are lots of other furniture stores around here that offer way better customer service and way better furniture. Not worth the hassle at all. I will never buy from them again.