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November 2023 by Nitisha Springer
Initially everything was great. I ordered a bed. But when the bed arrived it was not what I selected. It then took an additional two weeks just to then have the wrong color delivered! No one takes responsibility. The showroom points to warehouse and delivery personnel points to showroom. This has been a horrible experience. A month later and I am still waiting for the “full size” bed I bought. Thank God I didn’t order more furniture!
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November 2023 by Liliana Cruz
Go to a different Ashley store because store has the absolute worst customer service EVER! Super helpful when you’re buying but better hope you have no issues after because you’re not getting a response from them. Bought a bed from them in may, come October it breaks. Have requested a “repair” 3xs. Still no one has fixed it or even cared enough to contact me. Can’t even sleep on the bed that I paid so much for. Just TERRIBLE!!I asked to speak to a manager regarding my customer experience and was told they would request a manager call back and if they felt it was warranted they would call me. As you can guess have not heard back.I’ve always gotten my furniture from Ashley because they have good products in my opinion. But stay away from this store, buy at a different Ashley location.
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November 2023 by Rebecca O'Sullivan
My mother and I came in to look at powerlifting recliners. We were helped by Ben who was knowledgeable, friendly and patient. We never felt pressured, and could tell he truly cared about helping us find the right chair. He not only helped us decide by pointing out the chair’s features but also made sure to check the inventory so we could get it asap! Highly recommend! Our new chair has really lifted my mom’s spirits!! Thank you again Ben!!!
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November 2023 by Sal D
The quality of the furniture is terrible. Expect to file a defect claim, which you can do within 72 hours.Ordered a bedroom set and dining room table. Drawers in the bedroom set would not close properly or were getting stuck. So instead of Ashley sending someone out to actually fix or replace the glides, they send me 8 new drawers because it’s protocol. The guy comes to install the new drawers and they send the wrong glides with the new drawers. Great, now nothing was fixed.The dark brown dining room table had a chipped corner. The guy spray paints it black. I mean this looks horribleIf you’re gonna order this furniture, expect to be content with the poor quality. It can’t be fixed
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November 2023 by laurie dunn
Emily was so personable, professional, and helpful. She listens well and did not waste time showing me products that wouldn't work for me. Alec was also helpful with administrative issues. I am concerned that delivery might be delayed, and he explained the process and told me my delivery date was 100%, so I feel more confident.
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November 2023 by Alex Alex
Bought a furniture set on 10/10/23 from sales rep Bell and her manager. We agreed on 4 pieces out of the 5 piece set. She placed the order incorrectly at 3 pieces, I didn't notice, but I called the store when the delivery arrived the following Saturday and spoke to Bell. She stated I should accept the order and they will send me the other piece. I disagreed since the paperwork showed 3 pieces. Bell said the manager wasn't there so she would call me back. I didn't hear from her so I called back. The gentleman answered said he was the sales manager and he was reviewing my order. He then stated I would have to pay for the other piece. I was floored. I buy from Ashley often... what a scam they tried to pull on me! Shame on the sales rep Bell. I will not return there. A little tip, it's cheaper to buy on-line. Go in and see what you want. I bought a picture for about 50.00 bucks less then their store price... skip the lies and fraud the sales rep will give you. Or buy somewhere else. I'd stay away from their Roosevelt store.
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November 2023 by debra
The Salesman Jeff Norman, was very polite, courteous, attentive to my needs. He treated me the same way I would treat him. He was not pushy at all , gave you all the options needed. Allowed me the time to think it overHe was the type of person I like to do Business with, he's a keeper. Thank you Jeff !!!!Debra P.
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November 2023 by Debra B
TERRIBLE CUSTOMER SERVICE AND POOR QUALITY FURNITURE. THEY DON'T EVEN DESERVE A 1 STAR RATING. SOFA SLEEPER WAS DELIVERED DAMAGED AND DIRTY AND THEY HAVE BEEN HORRIBLE TRYING TO REPLACE THE ITEM.
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September 2023 by Mugdha Patel
Terrible customer service. I will never order from Ashleys again.I ordered a couch from here after being assured that I would get the couch by the end of the week. Following the order no one will help me with tracking and I have no idea when I'll get the couch. Customer service was very rude and I can't even cancel the order.Worst experience ever. I am very disappointed because my experience last year was completely different. I will never order from here again or recommend to anyone.
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September 2023 by L. Tryemka
I had a great experience at Ashley Store. I came in to buy a mattress and Ben, the sleep specialist was very helpful in helping me choose the right mattress for me. I ended up finding the right mattress for my sleep needs. Also, the staff members I spoke with were all very welcoming. Highly recommend this business!
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August 2023 by Eglė Kajokaitė
Online store!!!! Please be aware of!!!!The worst experience ever!!!I bought living room set. The ottoman, by mistake, I ordered from a different collection. Had to return… I payed over $100 shipping (if you buy online you can’t just bring to the store) after more than a month I called them about my refund. They said they did not receive the Item!!!! Layers!!! I had the receipt I told the shipping number. Apparently they did receive it…??♀️ Nobody ever reached out to me…. No refund still… It’s been almost 2 months! Please check other places first, and if you really have to buy from here, I want to wish you good luck!!!Their reply to another person’s review “Thank you for providing this feedback. We’re sorry to hear that your experience was not up to our own standards.” In my personal experience they don’t have any standards.
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August 2023 by Laura Duffy
Ben was very knowledgeable and extremely cognizant of our needs. He showed us several great options and guided us in making our final decision. He was extremely personable and a real pleasure to work with. He’s really great at being a consultative sales person versus being pushy. He listened to what we were telling him and then gave us the time & space we needed to decide on what to do.
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August 2023 by Nita M.
My sister and I visited the South Loop Ashley store.(This was our first visit to Ashley) We were very please! I was looking for a recliner chair for Health reasons. Our Sales Associate, Bella was very professional and extremely helpful!I purchased a recliner chair for a good price. We will definitely,go back to shop more. Thank you.
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August 2023 by Benjamin Hill
This was the worst shopping experience of my life. They charged hundreds of dollars for delivery, and I spent more money reserving the service elevator of my building, but they didn't show up. I had rescheduled the delivery for the next day, but once again they didn't show up. I called Ashley to try to cancel the order but they said the system was down and they couldn't process the request. When I contacted customer service they didn't take any accountability. All told I spent $100 reserving the service elevator, two afternoons waiting in my apartment to let them in, and two nights sleeping on the floor because I didn't have the bed they promised to deliver. They still haven't gotten back to me or refunded the order. Just buy from Amazon, I promise you it will be easier, cheaper, and you won't ever have to deal with this horrendous customer service.
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August 2023 by Maya Johnson
I wouldn’t recommend buying anything from this company that requires delivery.For the past month it’s been a nightmare. Everything has to be done twice.Example :1 . ordered a TV stand. The item didn’t have all of its pieces. I had to escalate my concerns for another piece to be sent.2. I ordered a couch. They sent the wrong couch. I was accused by customer service of not telling the truth.I have to return to the store for the fifth timeThis is very stressful , the customer service is poor , and I highly recommend not purchasing from them.
