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September 2023 by Stephanie Bitton
Lester was amazing! Fixed my phone same day and was super kind and helpful. He found out it was under warranty, so the fix was free to me! Would definitely recommend this place to anyone and everyone. Lester will take good care of you.
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September 2023 by Angelo Cemoni
Lester was extremely responsive and understood how important having my phone would be. He went above and beyond with service.He was very knowledgeable and seemed to really like what he was doing. He has an uplifting disposition and even though I am in a time crunch, allayed many of my concerns around timing and getting the job done right.If a friend ends up needing a repair, I am sending them to Lester.
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September 2023 by Dodiet Sutardjo
Lester at the West Town Asurion was wonderful! I did a warranty repair on my Samsung device and he was able to set expectations, be transparent on the process, and fixed the phone back to it's original state. This is in contrast to the service I got from the South Loop Asurion who gave me the run-around and left me with the impression that they didn't want my business due to laziness on their part. It was worth traveling the extra distance to go to this location for me.
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September 2023 by Mae April
Dave was awesome, fixed the screen on my Flip 4 in no time. Great update of repair status!
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August 2023 by Raquib Hussain
I visited this location today to get some complex warranty work done on my Google Pixel 7. Though I brought it in on a busy Saturday afternoon, Lester was willing to stay late to get my phone back to me. I'm confident that most repair shops would have told me to come back Monday to pick it up. I'm grateful and will 100% use this location for any future repair needs.
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August 2023 by Joe Nardulli
Lester was super friendly, professional and nice. Dealing with this store made the drive from Lemont to Chicago worth it. I will never go anywhere else. He was super friendly and took time to make sure I understood everything and it was done when he said it would be done. This was like a breath of fresh air!
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July 2023 by Abdullah Kundi
Great experience! I was able to make an appointment just the night before and was able to get my Bose 700 headphones fixed the same day for only $50! It's currently two months since I've had the headphones repaired at this location and they've never been better! Would recommend anyone who needs a device fixed to come to this location!
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June 2023 by Sunny Kundi
Great experience! I was able to make an appointment just the night before and was able to get my Bose 700 headphones fixed the same day for only $50! It's currently two months since I've had the headphones repaired at this location and they've never been better! Would recommend anyone who needs a device fixed to come to this location!
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June 2023 by Charles Warner
I'm not one to write negative reviews but my experience is worth sharing.I came in for a simple lens replacement for my phone's camera as the original lens had shattered. Process was easy and they said come back in an hour. Great.Come back and I'm waiting 15 minutes for the (only?) employee to get done in the bathroom and notice I'm there. Annoying but fine.He gets my phone and asks "Are you looking to trade this in?" Confused I say no and ask why. He proceeds to tell me that while they can replace the lens it's not the original equipment and the focus on the camera may not work. Which would have been great for them to tell me BEFORE I agreed to pay $100 (which on a side note they overcharged vs. what they originally told me).Lo and behold get home and now my phone's camera can't properly work. Waste of money and time. Not sure if it was a scam or incompetence but look elsewhere.
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June 2023 by Dominik Gregorczyk
Paid over a year for insurance and when it came to screen repair the told me I need to contact Verizon for repairs.This is a joke , save your money and go elsewhere
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May 2023 by Illiana Falkenstern
These guys are awesome!!! My iPhone battery was malfunctioning, causing the phone to shut down at 70% charge. They had me in and out in 2 hours flat, diagnosed and replaced a swollen battery, re-flattened my screen, and put everything together seamlessly. With a new customer coupon, I paid $109, which was well worth not spending 7-10 days phone-less while I sent it in for a warrantied repair. I’m really happy with the service I received today and can highly recommend this location.
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May 2023 by Tanya Petty
Jesus is theBOMB! When I tell you he hooked me up he slammed it. I couldn't access Gmail on my new phone. I told him me and him will make it work and we did cause we are smart. Yesterday I went to ATT store on Canal...useless...they barely looked at it and told me to contact 611 att& support. Useless again and I had the manager on the line. They told me to call Google since gmail is thiee product. I waited an hour 1 plus on Google to answer the phone. They didn't. Gmail has a bug where half my screeb changes to spanish on it own. I translate to English but it won't stay.
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April 2023 by Ya'Shalan
My phone slipped and screen split unexpectedly when I was mid-shift at work. I called the store and asked if they could help and so kindly, Dave, the store manager, was able to walk me through what the process would look like to get it fixed. I left work, came to this location, and was able to circle back to pick up my phone the same day. Dave was so accommodating, kind, professional. He is a true asset to this company and made the process very easy. I’m a very happy customer! :)
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April 2023 by mark5009mark5009
Paid on my accout for year's. When I needed them to fix my son's phone they refused and said the reason was they could not verify I was who I said I was. I called 6 times to get this resolved and on the seventh time verison explained who I was and they refused. They are only as good as their word. AND their word is not good. This is a bad company that does not deliver what they promise.
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March 2023 by Gabriella Williams
I came into the store with a cracked screen and Dave was very helpful and fixed me screen and was very nice , and even did it before the time he said, I was definitely satisfied. I’ll be back .
