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October 2023 by arzu yilmaz
Woow! What an experience!Michael and Cierra are great staff and human beings.AT&T is lucky to have them both.Michael spent hours over the phone with patience to sort out a problem that another store rep has created. He has done everything he could in his capacity that amazed me.AT&T’s service wasn’t professional enough. A customer service rep named Elizabeth(l was then told she is a supervisor too) and another (male) tech supervisor didn’t help at all then hung up the phone - maybe by mistake but then they didn’t call me back :(I wish both Micheal and Cierra the best ?
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October 2023 by Henry Miller
This is a small location on the Northside of Diversey. The store was pretty busy but unfortunately only one person was working that day. The service from Mike was very friendly and accommodating. I wish he had had more help that day and there were several people waiting.
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October 2023 by Cameron
Had a great experience today at this store. Needed a new SIM card and Jared got me setup quickly, super friendly service, will be back if I need anything from AT&T later on. Thanks! :)
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October 2023 by Zully Morales
Ciara was wonderful! She was professional and prompt . She greeted everyone with a welcoming smile and she was the only employee servicing customers and the store was full. Thanks again for a wonderful and prompt experience!
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September 2023 by David Doppler
Last weekend I was visiting from out of town for a music festival and had not only my wallet/id/cards stolen, but also my iPhone.I went in on the morning of 9/2/23 and got some of the best service I have ever received. Your team at this location is so patient, knowledgeable, and full of good energy.Big shout out to Cierra and the gentleman who worked with her that morning (I unfortunately am blanking on his name). I had to make multiple phone calls to my family and partner to get accounts and payment verified to purchase the new phone; and your team was so awesome!! Keep up the great work and never change! Hang on to these team members, they’re essential in keeping AT&T the best in the game.
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September 2023 by Susan Swanson
The good reviews on this location, specifically mentioning Cierra, made me choose to come here rather than a store more local to me. Very happy I did. She helped me to get a new phone and was very gracious the next day when I came in again to request a new screen protector after discovering a fuzzy underneath the first one. Thanks!
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September 2023 by Reagan Moody
I lost my phone and Cierra helped me. She was incredibly helpful, had great energy, and even stayed after close to make sure I could get a new phone with Asurion. Great experience and quick/easy service at this AT&T.
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September 2023 by Lauren Sandoval
Came here on two separate occasions, Cierra helped me on both occasions. She was absolutely PHENOMANAL.Helped in with both my issues, was incredibly knowledgeable and professional in addition to personable and friendly.Both times she was also the only person working and she was able to seamlessly take care of other customers in a timely and pleasant manner. I even noticed she greeted some customers by name when they first entered. She was absolutely perfect in everyway and ATT should be proud to have her as an employee representing their company.
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August 2023 by Marielle Smith
Cierra helped me today and she is AMAZING! She set me up with a new phone, answered all my questions, and has great customer service. I was so impressed by her knowledge and she's so sweet. The store was clean and in great shape. 10/10 experience. Cierra is the best!
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June 2023 by Anna Piskun
My whole family came in the other day to upgrade and trade in our old phones and could not have asked for a better experience! Cierra was an absolute pleasure to work with and she made the entire process so easy and smooth. She is clearly very passionate about her job and educated us on all the current events surrounding new releases, the semi conductor shortage, and more! I can't recommend her services enough. I'm so grateful for her help and am so excited for my new phone. All thanks to Cierra!
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June 2023 by Luis Larin
The associate was great! She was very knowledgeable, helpful and offered options I had not even considered. Very glad I went there on Tuesday evening! ?
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June 2023 by David Mitchell
Phone suddenly lost cell service. Michael from this shop was super helpful and reset my e-sim card and i was happily on my way. Quick. helpful. very friendly.
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June 2023 by Robert S.
I had recently purchased two new iPhones on line and was having difficulty setting them up and putting the protective and glass on the phones.Cierra and all the staff at the store went beyond my expectations: first by answering all my questions and second by installing the glass and case on the phones. Even though I didn't buy it there.I appreciated the time they spent with me and the courtesy they extended. They were knowledgeable and very helpful. Unlike other stores I visited while shopping for a phone and phone plan.
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May 2023 by Ryan Larkin
Cierra is amazing, seriously a life saver. Amazing service, super fast and found me the most amazing deal! If you want to have a good experience buying a new phone, see Cierra! Wanted to add that Cierra also helped me file my insurance claim, and did everything super fast and with a smile! Thanks again Cierra!
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May 2023 by Sharon Hsu
Just had a fantastic experience at this AT&T store with Cierra. She helped me transfer my service and was incredibly patient in calling T-Mobile for the transfer. Cierra had great energy and was very thorough and attentive to details. It's clear that she loves her work and it made for the best experience I've had with a cell service. Thank you, Cierra!