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February 2024 by Simon E
I had a reservation to rent a car today and I don’t know what’s going on with the bookings here but they gave away all the cars and called me in the morning telling me that they had none left. Now I’m stuck looking for another rental when I should already have one. What kind of incompetent operation are they running here?
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October 2023 by Madeleine Moeller
Amazing customer service! I rented from this Avis location a handful of times this summer and every time I came in for pick-up / drop-off, the staff is extremely friendly, helpful and professional. I will continue to always rent from this location. Thank you!
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October 2023 by david mock
Horrible rental experience Justin was an absolute nightmare. Seriously find another rental agency.
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August 2023 by Ruben Cantu Media
Avis/ budget is full of hidden fees and expenses. My final receipt was nearly 3x more than what I initially agreed to pay. Please be aware.
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August 2023 by Chloe Bowman
The staff was friendly, but the directions from the email brought me to another city, causing an hour delay and the staff was aware of this issue. It should have been mentioned in the email to double-check the city when clicking the address from the email. Then once I got the keys and got to the car, I got inside and it smelled like marijuana and had significant damage on the vehicle1. I went back down and they sent someone to check which was annoying being cause they did not believe me, once they confirmed they offered to switch cars, but they did not have another suitable minivan. The one minivan they had, had high miles and the staff made it seem like it was not a good car they also offered to put a scent bomb or something like it in the car which I was not at all comfortable with. They also offered a 7-seat SUV, which I was hesitant about because we were going on a road trip and we wanted the ease of the minivan. I have an SUV and we specifically wanted a minivan. All in all our trip was delayed by 2 hours leaving. They were understanding when I returned the car a little late, when I booked the rental I was under the impression they were near O'Hare but they were actually in downtown Chicago which is significantly further from my house.The car we ended up with was reliable which at the end of the day is all that matters, but they should have known the car smelled before I got into it and they should have disclosed the damage that was on it. The car we ended up with also had damage on it, not as significant but again they should have disclosed the damage before I received the car.
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August 2023 by Ryan Kalb
Easy pick up and drop-off. Friendly, efficient customer service. Will rent from this location again
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July 2023 by Jaclyn Migliarese
Experience was awful from beginning to end. Both in person agents and phone agents were incredibly unhelpful. Agents at desk wouldn’t even get out of chairs at check in. Car I received was covered in bugs and dirt. It clearly was never inspected between rentals. There was an error on my bill and it’s been 2 months trying to fix it and every agent passes me to a new agent. I rent cars monthly for work and do not recommend this company compared to competitors. Money is better spent elsewhere.
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July 2023 by Jonathan Mountford
Terrible customer service. Be aware that they charge for mileage and it is not shown in your estimated price and they will not warn you about it but rather it is in small print on a separate section of the email they send. Additionally, they charged for 4x the amount of mileage I drove.
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June 2023 by Cesar Lauxen
BE CAREFUL, they remove services for which you paid for on reservation without telling a word and you travel uncovered. And they refuse to refund the difference.I paid for e-Toll unlimited and roadside assistance and weeks later was charged by e-toll, when I realized they removed both from my rental and the difference shows in the receipt as non-refundable. I not only traveled uncovered, as now I'm having to pay again. Trying to solve with customer service is a nightmare and they refuse to solve the problem.Rented with Justin and returned to Sam.
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March 2023 by Anouar El mekaoui
this is the worst company , i can’t understand how they rent me a car without assurance and registration
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December 2022 by S. D.
Recommend: I rent with Avis maybe for a decade now. First time at this location and overall it was smooth, as long as you are familiar with standard check-in/check-out. The cars are on the 6th floor of parking garage. Unfortunately I did get slapped the $17 fuel surcharge (for 100th time :( ) that their staff promptly removed once I let the know, but this does not seem to be a location based problem rather overall Avis system that seems does it automatically and need to let them know at check out to avoid getting the fee if you refuelled car. It's annoying but as long as you review the receipt.
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October 2022 by Gabriel Benavides
Avoid this f place Or be aware of your bank statement s Avis from this location be charging extra if not paying attention. Had my rental lease car stolen from area Avis workers aren't helpfulness at all when situations happens like this .They don't return call backs informing you of your lost items ..Jason & the other tool worker Can go & sit on this ?????????
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September 2022 by Jeff Buckley
Not sure I will come back as the special discount I booked under (the CAR-CATION) didn’t appear to go through and I did not receive my 1 day FREE day after the weekend rental. Very disappointed.The people at this location are great. Very nice and very helpful.
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September 2022 by Carlos Castillo
Poor communication around location hours. Inability to drop-off keys after hours was not brought up. Lack of communication between Avis corporate and location resulted in incorrect late return + extra day charges. Management at location was not helpful despite long history of rentals with Avis. Terrible experience. Reached out to Customer Service and waiting to hear back with a solution.
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September 2022 by woj PRA
I highly recommend using the services of this rental company.!!!The easiest pickup and drop-off of the car, nice and helpful staff, a vehicle perfectly selected and prepared for a long journey.
