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March 2024 by Mihir Ranadive
Had the single most frustratingly terrible experience here. After 15 minutes after reaching the counter I Was first asked to bring in a second ID on top of my license. For which I went all the way back got my passport, hitched and came back in a 20$ Uber. After that they said a manager will need to approve something. Which after 15 minutes the employee working finally got a hold of. After another 10-15 minutes the manager simply hung up and I was told we cannot give you a car because it’s a same day reservation.All the above can be chalked of to Avis having a bad system but that’s not all.I was barely offered a half hearted apology and icing on the cake that they cannot even cancel my reservation there. I’d have to call customer service. I’ve done several bookings with Avis before and I’ve never had an issue like this or even asked for a second id. In conclusion I spent a frustrating 2 hours, provided all the identification even someone from homeland security could ever want and still not given a car with no other reason than saying it’s a same day reservation. At no point was I ever told that it’s possible they will not do or even deny a reservation at all, no warning of any kind. I am a patient person to a fault where it’s frustrating but congratulations on finally testing my limit. It’ll not be soon for my rebooking Avis, and even if I do this location will be absolutely the last place I’ll retry..
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February 2024 by Lola
Gas per is 10 per gallon
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February 2024 by Keith
The customer service was pretty good. I don't know if I just got a different reaction than everyone else did based on my approach. There was a problem with my rental/rental agreement. I was given 2 options on how to proceed and I chose the most convenient one for me as well as the representative. He was cool about it and we parted on good terms. When I returned the car I verified with a different representative that the original problem had been correctly resolved and it had. I also had another issue to address and she was more than willing to help me out.The location was a little strange for me, being from a small town. I was unaccustomed to renting a car from a business and having to go find the car somewhere else. Where I usually rent from will bring the car up the the front of the building and do a walk around with you and point out previous damage of any other possible issues before allowing you to sign the agreements.Upon return I usually am able to again walk around with the rep and let them verify that it was returned in proper order.The car I was given was very stripped down. Most rental places have a mid tier option package at the least. The car I was given had a weird mix of options. I have not owned a car in the past 20 years that did not have Auto headlights. This one had auto dimming high beams, but no auto on/off headlights. It also had no remote start, no heated seats, no SXM, old school climate sliders and no GPS. I was surprised however to find that it supported wireless apple car play.
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February 2024 by Delegance Lane
I had the worse experience here. The representative was rude and dismissive. Kept saying they were a franchise store and couldn’t help. Anytime I asked any questions, the person said she didn’t know and there was nothing she could do for me. I wouldn’t recommend.
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February 2024 by Mehmet Celepkolu
I've been renting from this place, and they're always super professional. Yesenia, in particular, always goes above and beyond, even when things get crazy busy. Thank you!
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January 2024 by Lavita Redmond
I was renting through the Uber program. Hertz experience is way much better than Avis. Last, year December 31st 2022. I was headed to work an area to make money for the new year. This young lady ran across the intersection when I had the right to go. I had an accident which it wasn't my fault. It doesn't matter because you are band from renting with them again once you have sn accident. I had just a few items in the car. It's very hard to speak with someone.. I was asked to describe the items. I'm been looking for some keys that I need for my husband 2022 Toyota avalon and home. I still haven't heard anything about any items their clerks don't have enough knowledge about anything. All I want is my keys. The tow truck came so fast. We didn't have a chance to retrieve any items. I didn't hear anything from them until March. That's was to clear my balance out. It's more about the money. I could have died in the accident and it would've matter to them
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January 2024 by Hubert Lavaud
Flee like the plague - crooks who put to shame other more honest Avis locations.
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December 2023 by Da Boss Lady
Booked a rental. Spent money on an Uber to get here and they have no cars. Unprofessional to allow the booking and not call. Waste of time and was gossiping and laughing with each other when I arrived which is most likely why they didn't see the booking in time to call. Smh.
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October 2023 by Abhijeet Patil
Manager & other staff they are really rude.. never support to customer.This Avis rental place is worst, I been renting from this place last 3 months. Also, I am president club member of Avis & sometimes requesting them to give upgrade but they never supported even they have cars available.
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October 2023 by Wintearia
Clean car, friendly staff. Only issue was that it was not very out of the city friendly. If you were not familiar with the process it would have been useful to have had return process layed out. Also would be nice to have longer hours and weekend hours.
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October 2023 by MK Thomas
I've rented cars throughout my career at literally hundreds of counters across the USA. The AVIS at 335a S Franklin St., Chicago, IL is the ONLY rental I've ever encountered where Repeatedly Your Reservation Confirmation Number Means Nothing, and is Not Honored! The 1st tricky weekly rental I reserved was switched by them at the last minute from a gas fuel car to a defective electric vehicle that would not hold a charge for more than 3 hours. I returned it after 2.5 days and yet they've charged my card for a full week's fee. On the 2nd occasion 4 days later, I arrived there from a $30.00 taxi ride with confirmation in hand only to be stunned by mealy mouthed excuses like, "oops we don't have any cars today. Maybe you can take the electric car again or just go try somewhere else." And, "we are not a corporate store, so..."From a customer service perspective a person who said she was the manager would not lift a finger to help me find another accommodation until she was pressed to do so.I would not consider doing any business at this AVIS counter again.
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September 2023 by U C
Yesenia the Manager is the worst! She talks down to you, and offers no type of customer service. I rented from multiple Avis location through out the US and Yesenia was by far the worst person to work with . She over charged my account multiple times and offered no assistance to correct the issue. I received my vehicle with no gas and returned it with more than half a tan, and she charged me a full tank penalty, even though I explained to her that I received the vehicle with no gas, and showed her pictures to prove this. She ignored it and charged me!! I had to get my credit card company involved. DO NOT RENT FROM THIS LOCATION.
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September 2023 by L C S
Poor experience renting from this location. I was given a vehicle that required servicing: the heater, brakes would hit the floor and back camera (for reversing and parking) was cracked. I lost time and money as a driver for Uber having to come back to the location to trade it out. On top of this, I was blamed, that I should have caught this earlier on, when it is Avis’s responsibility to do a thorough inspection before renting vehicles out to clients.Before coming, I asked the store’s manager if the same make and model of car was available for pick up tomorrow (today), and she said yes. I arrived to pick up the car to find that it was not the same make and model AND the car smelled of stale marijuana. The smell is in the fabric of the seats. I was offered another car, which smelled worse of smoke. The manager was unwilling to help or provide any credit for the inconveniences that should have been caught if truly inspected by the company, and I was over 45min late to an obligation for a transaction that should have been all of 10min. I had a phone conversation with the manger recently, and I re-expressed these frustrations and also stated that this was not the same make and model that she said would be available, to which she responded, “well, it’s still an electric car.” No. Unacceptable. Companies are not allowed to bait and switch. The agreement to pick up was hinged on the certainty that I would be receiving the same make and model of car. I’d have otherwise gone to another location.Drivers are also required to return the electric vehicle at 70%. My car was not full to 70%, but 65%.I have been asking to speak with the regional manager, because this situation is unacceptable. The manager is unwilling to provide their direct contact information and neither is customer service. In fact, customer service referred me back to the store, which is the SOURCE of this issue. This is completely unacceptable.
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September 2023 by Mr Bright-Triplett
Good deal and nice staffers.. I just don't like how you pick up and drop off the vehicle
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August 2023 by Rama Ramachandra
The car reserved was released 24 hours before which Avis clearly states is available. Front desk person was holding the vehicles for other customers which she didn’t want to give but was okay to releasing other vehicles. Logic doesn’t exist here. Go elsewhere if you need it
