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December 2023 by Chad Parrish
I am from out of town, in Chicago for a convention. Stopped by at 6:50 on a Wednesday the week before Christmas and discovered the doors locked. Seriously, a retail establishment that closes at 7 on a weekday? The week before Christmas? Nordstrom Rack nearby got my business instead.
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December 2023 by Anjum Razzaque
Ashley L. at Banana Republic excels—her emotional intelligence and efficiency elevate my shopping experience. Promotion-worthy service!
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December 2023 by Brett Daviau
Decent selection and well stocked, but not a customer-friendly shop. You have to walk upstairs if you want to buy something, and only one person on register on the weekend. Waited longer than I should have. Everything is way marked up, so they can mark it down. Chicago “Outlet”
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October 2023 by Jessica P
Decent selection of clothes. With nice materials. good product and good prices. Didn’t get much help on the floor unfortunately.
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October 2023 by clarissa clark
I truly enjoy shopping with this brand, and I'm confident in their style . AndMost responsible prices .Wouldn't change a thing.
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October 2023 by Jamie Janos
Great sale going on this weekend
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August 2023 by Justin Torres
I walked in the door I was in the store for approximately 12 minutes not one person said anything to me but yet I was 4 ft away from three associates not sure if it was the way I was dressed but I was looking to buy a suit and since no one offered to help I did decided to go somewhere else. I usually shop at banana Republic now I'm second guessing it
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June 2023 by Fred Ay
nice clothes.. good sales
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June 2023 by KRISTIN CARLSON
Great deals- good service
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June 2023 by Teresa Triveri
I have been buying here for years, and today I receive my order with a security tag still attached to the item.They told me either go to a store or go to staples to return( I buy online not to be driving around) and to top it off I have to wait more than 10 days for a refund. No customer satisfaction at all with their own mistakes.
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June 2023 by Sadek Bakdach
The only problem is the fitting roomOnly upstairs
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May 2023 by Mark D.
The clothes here ate garbage. Do not waste your money. I ordered polos from the bana site and when i got them they were different and useless (as they shrank after one wash). Only later did I realize why. The site redirected me automatically to banana factory and sent me a different type of polo (deceptively named "luxe" ) because they did not have the slim luxury polos anymore. It turns out they stopped selling slim luxury polos, so they tricked me into buying the terrible factory polo. Beware! Ths is coming from a HUGE fan of BR. That's all I buy and I am freaking out because I don't like any other store.
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March 2023 by Arthur Donegan
I had an emergency situation, pants had been torn, the sales rep simply look at me knew my size, gave me the exact pair and color. The day was saved I made my meeting in professional form. Thank you B.R.
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February 2023 by Rick R.
I realize this is a retail operation being run by children, but the complete and total lack of care from these employees was astounding last night. The attitude. The indifference. I so desperately wanted to find an adult in charge of this store, but there wasn't one. Go here to find your clothing deals, but be prepared for inept customer service with a heavy dose 'I don't care' attitude.
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January 2023 by Orest Schur
Banana republic is one of my favourite brands, but not sure what is a “factory store. It is smaller, and there are a lot of discounts. I found a few nice t-shorts. However, didn’t like the store overall. I’ll try next time. I was going to leave 3*, but in respect to their brand - ****.
