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December 2023 by M Z
Terrible customer service. Only one teller. Dozens of people waiting in line to be taken care of. The Hispanic lady who just stands in the lobby is terrible. She greets customers and doesn’t do anything beneficial. She is of no help and is very very rude and disrespectful. No wonderful this bank has terrible reviews. Terrible people work here. Highly suggest avoiding this Bank of America.
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December 2023 by Zia Akhoon
This is one of the worst banking experiences I have ever had. I went to use the ATM and I needed to do something that requires me to go inside the actual bank and see a teller. Once I got inside the lady who walks around the bank she may be a greeter but does nothing beneficial to help anyone. She started closing the metal fence that blocks the lobby area from the teller area. There was an elderly man with his grandson and she almost didn't let them see the teller because they were Muslim. She is a racist and an Islamophobic. They were waiting in the bank and she barely let them in. And then she didn't even let me inside to see the teller but I was already inside the bank. She is a Hispanic lady and has terrible customer service. There were literally so many people waiting in line to see a teller. There is only one teller working and this bank always has delays for their customers. I would stay away from this location. The people who work there are very incompetent and disrespectful and should be audited.
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December 2023 by Shoal Koril
They removed a window and now there’s a line everyday customer service is key there should be a 5-10 min wait not not more then 20min
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November 2023 by Branislav Misic
Syed is probably the best banker I ever met.He provides highly professional service and he is always ready to help with respect.Thank you Syed for everthing I really appriciate.
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October 2023 by Sorin Mihut
3 rides I make orders for a new card 3 times they put in sistem wrong adress and I not receiving never my card !!! Where are they profesional ?????? only one Windows is open ! 1 lady working and 3 stay talk
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August 2023 by Kim Dispatch
Manager is very rude, impossible to talk I wouldn't even walk around that place. I think her name is Edna or Adne
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July 2023 by sajjad sajjad
Service and patience from NOE was outstanding.he was very patient very knowledgeable even when others at the branch was just trying to have excuses. He step forward and helped me with my issue I would have given 100 stars if that option was available ?
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June 2023 by Hussain Shirazi
Horrible service! Waiting here for 1 hour. They have one banker , and one teller. And one lady who is just roaming around trying to get customers to leave and go to another branch and take appointments. This bank is a joke now.The whole point to see a banker is when you can’t use and ATM, or mobile App!! If you need assistance that requires a human , this bank is not the one to go to !
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March 2023 by Misha Parkhomenko
assistant Alisse, not having solved my problem, went to another client, and so on. why is she here?
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March 2023 by Azlan Romantic
They are working too slow at the counter. For 2 peoples 40 minutes .
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January 2023 by Muhammed salim Muhammed ismail
No customer service at all,worst bank ever in this location.
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January 2023 by Juan Cuervo
I tried to book an appoinment online and its impossible, not days available, I just stop by to talk to someone to help and I spent 10 minutes in the front desk waiting for someone, nobody want to help! worse bank/location ever, no customer service at all
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December 2022 by Heinrich H.
I went to my branch here to get some quarters. The teller section has been boarded up. The "greeter" told me that this branch is now a "no cash bank." Why? She said they are "exploring new platforms." And if I wanted to get quarters, the Walgreens across the parking lot was "pretty good" about giving quarters, which they are not. A bank, telling me to go to a drug store to get money.She was very understanding and polite about it, so one star for her.
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September 2022 by Philip B.
They have one teller. We waited for half an hour while the teller dealt with one patron. They should have taken this to one of the offices and let other clients have their turn. I'll never come to the branch again. Horrible experience trying to deposit a check. It took nearly an hour.
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August 2022 by Oana Tamas
Been in line for more than half an hour. Management does nothing!! They don’t work on Saturdays anymore which I find so frustrating since people work the rest of the week! What happens is ridiculous and I am tired of coming and having to reserve that much time for simple banking operations.
