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March 2024 by Ofelia Chen
Went into the branch for a wire. They told me everything is processed, but I found out the next day the wire was not processed at all in their system. The BOA associate through the phone just told me there was an authorization but no processing at all. …plus not even a notice at all that let me know this was not processed. This delayed my fund transfer for 3 days due to the weekend. It’s unbelievable that a big bank could fail a simple transaction just like that.
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March 2024 by Mitch Haynes
Easy parking, very clean, and I found the staff very helpful despite being a walk in without an appointment.
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February 2024 by Amy Condellire
Extremely unhelpful. I took time off of work in 2023 to schedule an appt at this branch to change the last name on my account after getting married. I later learned they never actually changed my name on my account following my appointment. When I first called customer service, they told me to wait a few more weeks for the system to reflect the change. It's been 2 months and my account still shows my maiden name. I called this branch again today and the lady was rude and said she cannot help over the phone and hung up on me. I've never had this kind of experience with Chase or US bank and strongly recommend banking elsewhere.
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May 2023 by Ricky Martin
Service was unkind to me and seemed very shady. Bank of America is shady. Period. I definitely should look to banking with a different bank.
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March 2023 by Juan A. Cano
Bank of America has a huge disconnect from its clients' needs. Very poorly staffed.
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December 2022 by Bea V.
Waited 5 minutes for the sloth at the teller to decide to help, despite there being no line. Then, they wouldn't exchange quarters for my cash because I don't bank with them. A bank full of cash and they won't exchange money for money. Walked across the street to Chase and they gave me quarters no questions asked. If I change banks down the road my last choice would be BOM and more specifically this branch. Atrocious customer service.
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August 2022 by Anastasia Koval
Very disappointed with the service. I made two appointments, they canceled them both on their end. I still took time off and came because I needed to fax the paperwork. Laura Torres told me that she doesn’t have time but she will take my paperwork and will send it later. She promised to call me back to confirm that she actually did it. Never received a call back.. don’t know if she sent it or not..
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July 2022 by W H
No access to our safe deposit box. Four attempts over the past two weeks. Different excuse every time.
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July 2022 by Izzy Macini
I was never taught the correct mindset about credit and I was interested to learn more about it, credit cards specifically. Laura was patient and kind to work with, made me very comfortable with an uncomfortable topic for me. Would recommend her services to anyone I know.
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June 2022 by Anastasiia Koval
Very disappointed with the service. I made two appointments, they canceled them both on their end. I still took time off and came because I needed to fax the paperwork. Laura Torres told me that she doesn’t have time but she will take my paperwork and will send it later. She promised to call me back to confirm that she actually did it. Never received a call back.. don’t know if she sent it or not..
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May 2022 by Candid-Kanakē R
This place is a disaster! .. Refuse to allow me to speak with anyone regarding my account even though they had no one there. Said I needed an appointment.Then a trainee was left alone at the cashier counter and she seem to not have a clue to do the simple transactions. Went for help twice. Then after all that I still didn’t get finished doing all I needed to get done.Another worker came and said that because she’s new she Not authorized to do something a second time I didn’t understand I just left After 15 minute wait and 20 minutes at the counter waiting for them to figure it out. Just a waste of my time stopping in there.
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April 2022 by Pedro Diaz Cortez
It is not fair that they only open from Monday to Friday and now they reduce the hours, the service should improve
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February 2022 by Fei Li Kuang
Scheduled a 930am telephone appointment with home loan officer at this branch and received confirmatory email. Did not receive call from home loan officer. Attempted to call this branch 30 minutes later at 10 AM and no one is available to pick up the phone. I will be looking elsewhere for financial services.
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October 2021 by Michely da Silva
The manager and James are amazing! I had a big problem with my account and they did everything to help me. The bank closed at 4 pm and they kept me there until 6 pm working hard on my case. (The waiting time wasn’t their fault, they just wanted make sure my problem would be solved that day) Thank you very much!Also, I went there before and one of the employees was super helpful too!THE BESTS ⭐️⭐️⭐️⭐️⭐️
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July 2021 by Nathaniel Bower
Never available
