-
November 2023 by Tumurbat Dalkhsuren
Thank you very much financial advisor Nathan Adams who is patient, caring, attentive and positive officer.
-
April 2023 by Dre T
Small express branch mostly ATM and deposits
-
December 2021 by DM T.
Does anyone work over there to answer the phone, or are they really too busy to even answer the phone??
-
April 2021 by Barbien F.
I havent call bank of America since that elevator call in Columbus where someone answered the phone telling me my money wasnt charged when it was twice from the amount 330$ #redroofinnpluscolumbus #corygibbs #hectormanuelfiguereomendoza #ingrifiguereo #annitafiguereo #gustavoalvarez calling bank of america having someone that works in the branch...giving out private info to third or fourth parties great screenshot proves everythinh Prescottashe #merilllynchbank from my phone 3125998612 i havent call no bank since that ohio Columbus red roof inn call.#cityofohio
-
March 2020 by Jessica Gutierrez
Came here for assistance about my account and they didnt help me and were rude so I had to do it online myself. I thought in person was the way to go but I learned my lesson. Waste of time.
-
January 2020 by Goh Jiaying
Came here for some assistance as I am moving home. Was serviced by Melissa and Ernesto. They were Super helpful and explained all the procedure really clearly to me . Thank you boa , Chicago.
-
April 2019 by 권주ì˜
Horrible service.
-
March 2019 by Regina Morris
Wow. What a horrible branch. I have never felt so disrespected in my life. Thankfully the Dearborn branch had me in and out in 5 minutes and offered me the customer service that this branch should have offered me to begin with. They need to hire nicer people and or just shut this one down completely.
-
March 2019 by Maja
Helpful and convenient. Great customer service!
-
March 2019 by Dominga Ramirez
Slow as molasses ALL THE TIME. There are two reps greeting while one is pushing the teller line. Terrible use of man power.
-
February 2019 by Masha D.
Horrible customer service. I had scheduled an appointment and they just told me to sit in the front of the atm machines and call a number instead, even when I insisted that I prefer to speak to a representative in person. Don't come to this location, not worth the time.
-
November 2018 by Turan O.
This bank has gotten a lot of heat in prior reviews so I thought I would post my experience. Nothing to complain about and the teller was pleasant and helpful. Transaction was easy to process... about all you can ask for.
-
August 2018 by Joseph W.
Someone issued me a check that came from a company who had it issued with this bank. I thought the check was perhaps a real check but under some sort of scam since it was issued to me for a larger amount that it should had been. I my self even told them all the red flags that I was dealing. I used to work at a bank and in situations like this what we usually would do is to contact the signer of the company who issued the check to verify they issued the check for that amount. BOA should of had done that because at the end of the day the company where the check was coming from banks with them and is their customer. The teller did not even want to bother calling. The manager came out as well being all rude and all he tells me was to just take the check and do what i gotta do with it! Hhhhmmm where is taking the extra mile for their customer? At this point is not about me because i could of gone to my bank and deposit the check. Is about the customer who issued the check who maybe didn't really did it but someone else did. I used to bank with boa but glad i left them long a go. Worse bank ever.
-
August 2018 by Sheree H.
Stopped in a BOA at 1:30 p.m on Wed., 8/1/18 at 500 N. Michigan Avenue, Chicago, and was greeted by a white male with a beard who asked if he could be of assistance. I told him of my need to put a stop payment on a check and he informed me it would be at least 30-45 minutes before anyone could help me. It should be noted that there was only ONE male sitting in the waiting area and unless BOA is performing brain surgery my simple question could have been answered quickly. Declining the long wait, I came home and went through the website and had the answer in under 5 minutes. BOA needs to do a better job of training their employees or get them to at least pretend they are interested in a customer's problems.
-
February 2018 by Mark LaPorte
My debit card information was stolen and I needed a temporary card to access my funds. With nobody in line in front of me, I was told by the teller that she "couldn't guarantee my wait to get assistance would be less than 45 minutes, because one of the tellers is on break." Absolutely unacceptable, pathetic customer service. Will never step foot in this branch again.
