-
April 2024 by Kutman Sabirov
I am surprised why this place is still operational after soo many bad reviews. This is place is terrible, and what makes it terrible is its staff. First of all, staff (family of indians) don't speak/understand English properly, so you have to repeat several times to make an order. They are slow and sometimes forget your order. Extremely dirty, not sanitary. Homeless people sleep inside. Food is not tasty, the coffee I order comes with some sort of issue all the time. Either it's cold or too much sugar or too much milk, though I make it clear when I am placing my order.
-
March 2024 by Izalis Morales
I ordered a caramel cappuccino blast with no ice and an extra scoop of ice scream. The Manager Told Me That I Can Not Do That! What???? I cant pay for an extra scoop of ice scream on my cappuccino blast? I worked at 3 different dunkin donuts and i have never heard of this. Manager was so rude i had to ask for a refund because i was scared she would spit in my drink. The employees were supper supportive to me and I appreciate it. They understand the definition of hospitality! Unlike that manger who should not be a manger if she is going to be making dunkin lose out on money!
-
February 2024 by Vansh Sehgal
Very rude staff i wanted to taste he said
-
December 2023 by Swathi Vallabhajosyula
The store is so dirty! The customer service is pathetic! Being run by Indians they look down on Indians and I do not know why! They were not open to tastings and the response they gave for a simple request was “we only give tastings to children” despite purchasing the item. So aren’t adults allowed to enjoy ice cream? Pathetic is the term for their interactions with customers. Is this store illegally hiring students on F1?
-
November 2023 by Rayed Alsweel
Terrible, Dirty, unclean location. Homeless people stay there over night. The works has an attitude and there is always an issue. Either the machine is broken for the cold drinks. or the fridge is locked for the ice cream. there is piss on the floor as i type this. i live next door so i see this on a daily
-
August 2023 by Liz F
Awful. Tried to buy a bottle of water. No one even looked at me when I got to the counter. The workers kept going back and forth to the back of the store with not so much as an “Ill be right with you.” After 15 minutes of being ignored (and no other customers in the store), I left.
-
August 2023 by VIC
Person inside told that Baskin robin is not open but on Google its says 24 hours so I went to the actually baskin robin website and it say 11:59 and it was 11 30 and told us we couldn't order ice cream with an attitude the worst customer service and im visit this city from other state told her that also and said she didnt care
-
August 2023 by Sherrí Johnson
I told the worker I wanted a sugar cone with 2 scoops of pecan praline ice cream and he grabbed a cup. I advised him 3 more times. Then I realized the ice cream was melting. I said, "never mind." He was selling melted ice which is a health hazard. I also noticed on the ice cream description it says melted. That's a no-no. I've been to multiple Baskin-Robins and their descriptions never say melted. They need to invest in better freezers since their freezers are not freezing at the correct temperature. At this point, it's laziness. Get your freezers repaired of replaced before you get someone sick and a lawsuit for selling melted ice cream.
-
July 2023 by Suria S.
Two nice brown men just working the night shift on a Sunday and I just flew in from California and I'm restless and I want coffee or ice cream and this spot had both. I think this is my first Dunkin drink too and I got the turtle signature latte, but iced cause it's 11pm here and it's 74 degrees. I'm not sure if it's his name or if he just rang me up on his colleague's register code, but the name on my receipt is Kanubhai and you made my first Dunkin drink so so good and while I don't go to chains when I'm in a new place, I am happy I chose to go here and I got thee most guilty pleasure late night sweet iced coffee craving fulfilled!
-
July 2023 by Ana Maria Tovanche Delgado
The people who attend this place are rude and dirty, they always attend in a bad way they yell at you, the place smells ugly and it is always a disaster the floor, the tables, the bars EVERYTHING.I have gone more than 5 times in the hope that the administration will change but I see that I still feel the same!I will definitely NEVER RETURN.If it’s like this on the outside where all the people see it, I don’t want to imagine how it is inside in the kitchen and the spaces only for employees!Disgusting!
-
June 2023 by Emiel van Wegen
Disappointing ice cream. Too soft (not cold enough?) and a cone that tastes like carton (I opted for “regular” cone … my bad….)
-
February 2023 by Faith
Cookie dough shakes are delicious! Service was a little slow though. Delicious selection of ice cream.
-
December 2022 by Henson Angela
I like the way that they make ice cream for you with your favorite flavor.
-
December 2022 by Pamela M
I stopped by today to get my Mom a Neapolitan mix, and the employee that waited on me was SO RUDE!! The employee refused to make the combination (ok), but the rude exchange was not necessary! I left without responding and purchased my Mom a Neapolitan mix from Kilwins on Michigan Ave, and the customer service was a 1000 x’s better!
-
December 2022 by Cat W.
First of all I went up to the counter to order and the man working completely walked away to go get on his phone. I stood there for about 10 minutes while he was on his phone. Ordered a refresher, which had no flavor; it was murky and unappealing. The hot chocolate was watered down nasty. Ordered 10 munchkins and they tasted awful, and were rock hard stale (probably a couple days old). The maple bacon swiss I ordered, was cold and uncooked sandwich. The food and drinks took awhile to come out (it wasn't even busy at all). I also never saw anyone clean tables the time we were there. Needless to say, this was terrible experience, I would definitely not recommend. Find a different Dunkin there are plenty of others around!
