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December 2023 by Francisco Javier González
The first time I visited this place was really good.. this time not bad but maybe is not the same people like a few years ago.. but the food is good for me.. I like the chicken and the fries.. I made my stop here because my kids loved too..
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October 2023 by Chris Kimbrough
I went to the Big city chicken in Midway Airport. I expected it to be overpriced simply because it was in the airport, but $14 for a 4 piece chicken strip was not what I expected. The chicken was super dry and tough. My aunt tried hers and refused to eat the rest because it was so dry. The waffle fries were good and crispy. I will not be going back to this restaurant again. ?
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October 2023 by Stephanie Blanton
Service consisted of online or self service kiosk. Wait time was longer than stated when online order placed. The servers were yelling your name out into a very loud and busy corridor of the airport and you may or may not hear your name as their backs were to the customers. The chicken was extremely dry, tough, and at room temperature. Definately over priced! Will not be back and I do not recommend this restaurant!
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October 2023 by BRENDA CAWTHON
If I could give zero stars I would. The tall, skinny girl with round glass who was slinging bags of chicken at Midway on 9/11/2023 was exceptionally rude. Send her back to her mama to learn some manners. Whatever you’re paying her is too much.
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September 2023 by Lauren Wilder
At the midway location food was thrown together and the fries were so oily and caked together. They tasted like checkers fries to me I didn't like that during the ordering process every additional item was an upcharge.
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July 2023 by Alex Conrod
The service was excellent, chicken was perfect and the name is great. And don’t get me started on the waffle fries. So crispy and crunchy, so perfect.
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July 2023 by Jack G.
I would rate it lower if it was possible. The chicken was lukewarm the fries were not hot and they were flaccid. The chicken also had a leather type texture I will never buy from this place again I spent $65 I was very disappointed and didn't have time to go to another place to pick something up to eat. My whole family was very disappointed. I will make every person I know aware that if they fly through Chicago Midway never to buy from Big City Chicken!!!!!!I had to go back to the counter because my grandson ordered Fry's with bacon and they didn't put the bacon in they were just going to throw some bacon on top of the already wilted fries and I directed them to give us some fresh fries with the bacon.
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July 2023 by Joseph D.
This isn't a place you come to for the service or atmosphere. Those were cool though. This review is about the food. Two words describe the food - dry and basic. I'd literally take any fast food place's chicken sandwich over this mess. The fries were mid but definitely not as bad as the chicken sandwich, smh.Parking: 1 million dollars for parking, smh.
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July 2023 by Jeffrey S
This was some of the best chicken I have had in a while! The fries were fresh and crispy and so was the chicken. Good customer service, just they don’t accept cash. In general, it it on par with, if not better than most basic fast food chicken.
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June 2023 by Olga C
It said open at noon. I was waiting for them to open to finding out they didn't have chicken. The staff is really rude!!! Slow and bad service!!!!
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June 2023 by kianna j.
The Asian girl was rude. My sisters ordered their food, and all I ordered was a drink. We get our food sit down and realize she gave my sister ranch instead of honey mustard like she asked for. I go back to get the ranch n extra hot sauce. When I get to the register she said 50 cents for each. When I came back w the change she told me give her a min, while she takes the ppl in line order. That was no problem. she started taking the next people's order. Another man came to the front to hand out food so I asked him for the sauces. He started asking me for my order number when I wasn't the one who got food, I got a drink, and all I wanted was the sauces. The Asian girl said something to him. I was hoping she was going to tell him she was the one who took my drink and my sisters' order, and that I was just up there asking her for the sauces. I'm not sure what she said to him bc he was still asking for a order number when I just wanted a hot and honey mustard sauce. He finally gave me my hot sauce and told me there was no more honey mustard. If there wasn't any honey mustard to begin w she could've told my sister that instead of giving her a sauce she didn't ask for.
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June 2023 by Jeffrey Aviation
This was some of the best chicken I have had in a while! The fries were fresh and crispy and so was the chicken. Good customer service, just they don’t accept cash. In general, it it on par with, if not better than most basic fast food chicken.
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June 2023 by Miiz Miiz
Patronized this place while on vacation. The chicken strips and cheese fries were actually good. The food was very fresh, hot out the grease and flavorful. The staff was friendly and fast. Try them out of you're in the area.
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May 2023 by Neng Y.
I never order chicken strips for myself, but that's all the kid wants. So i find myself sampling chicken strips every now and then. These are some of the better chicken strips I've had. Do get them they are fresh crispy and surprisingly moist. It took a while to get them, but like they say... good things come to those who wait. It was a busy weekend at the navy pier, so seating took some planning.
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May 2023 by Ta Ko
Honestly, it's a chicken sandwich from a fast food joint. That's exactly what I expected and it's exactly what I got. I liked the addition of the pickles and the brine. Fries were good and food came out quickly.Staff were also friendly.
