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March 2024 by Richard Winter
I rarely write bad reviews, but after spending over $600 for exam and glasses Big City was unable to provide appropriate progressive lenses in the glasses that I purchased from them. They said I needed to spend an additional $250 to get wider view through the lenses and they would not compromise. So I have new glasses that are useless and I returned to using my prior pair that work fine, which I had purchased elsewhere for $99. I will never go in that place again.
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March 2024 by Christian Salamanca
They fixed my glasses while I got coffee! I came back after 5 minutes and they were ready. Fast and super friendly staff :)
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February 2024 by Kristina
Kevin was so helpful! The whole team was lovely. An overall great experience.
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February 2024 by A Federico RE
This guys go above and beyond.. The staff did go the extra mile to exceed all expectations I had, I felt extremely satisfied with the attention offered as well as the swiftness in every aspect
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February 2024 by Ayla Connell
Everyone at the Lakeview East store was so friendly and helpful. I didn’t have to wait long for my appointment and the doctor was quick. The whole experience took me less than an hour. Truly a great experience
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February 2024 by Barbara R.
AJ and Andres helped adjust two pairs of sunglasses - took them from unwearable to ready-to-go. Super friendly and fast. Definitely check them out!
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February 2024 by Alex Schneider
LOVE BIG CITY OPTICAL!!!! I’m obsessed with their selection and the staff does what it takes to make sure you maximize your insurance.
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February 2024 by Alexander S.
LOVE BIG CITY OPTICAL!!!! Their selection is the reason I made the switch to them. Their staff is amazing and they will make sure to get the best deal with what insurance you use.
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February 2024 by Tali Halpern
I recently came here to get my eyes checked. Service was fine but the doctor who checked my eyes was pretty rude. He got snippy with me over his own eye test making no sense and then had the nerve to judge me and make a snide comment on my medications. To me, that is extremely unprofessional and is one of my biggest pet peeves. A little self awareness and bedside manner would go a long way.
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February 2024 by April Joyce Small
The people in this branch is the best! Good customer service and very knowledgeable.
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February 2024 by R Chase
As always it was fast to get a same day appointment, the staff is super helpful in selecting eyewear and not trying to upsell you. They have a nice selection of frames and they take insurance, HSA and CareCredit, so many options. Super happy they are in the neighborhood.
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February 2024 by Paul Witte
Great place friendly people. Optometrist was very good.
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February 2024 by Anna Hanson
First time at this location today. Definitely recommend! Wonderful service all around. Kevin from France was very helpful, thank you!
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February 2024 by Brittany Thorson
Great experience here! First time and I was in and out in under 40 minutes. Doctor was friendly and got me in and out. I will be returning :)
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February 2024 by Ashley Rayfield
I’ve been putting off getting contacts for 8+ years because I’ve always been scared to touch my eyes (I’m a big baby when it comes to that kind of stuff). I finally bit the bullet and made an appointment at Big City Optical in Lakeview. I’ve never been a big fan of glasses, so Andres encouraged me to try contacts. I was very anxious but he coached me through the process and was extremely patient with me. I was able to finally do it thanks to his help! I’m very proud of my progress and owe it all to him. Excited to finally be able to see!
