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November 2023 by Dr. Don Parker
Tom is very knowledgeable and has excellent customer service. We pointed out something additional that we thought the car needed and Tom told us to bring it back in and remedied the problem very swiftly. Tom is a great listener and problem solver and that’s why I will always give my business to Brach’s Auto!Services: General repairs & maintenance
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November 2023 by david statham
I have been a customer of Brach's for 40 years. They offer great service and reasonable prices. I send all my family members and friends there. They never disappoint.
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November 2023 by Katrice Matthews
It is always doing pleasure with Tom and his team at Brachs! We have continually referred family members and will continue to do so. Tom is honest, straightforward, and educational. Every time I leave I learn a little bit more about my car and how to better maintain it.Services: Tire rotations
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October 2023 by Ronald Hilliard
Excellent service, I would recommend Brach's Auto Center to anyone needing your vehicle serviced. Tom kept me well informed on service needed and time period when my vehicle would be done with service. It was an awesome experience and will continue to do business with Brach's Auto Center for all my vehicle needs.Services: Transmission
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October 2023 by Lena Hartshorn
Came here to get a second opinion on an engine tuneup. Got an honest report on my car and they explained how to use my Carfax report to see the history of everything that has been done. They were timely and prompt and answered all questions in a easy-to-understand manner. I would definitely go back!
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October 2023 by Brandie Sterling
The customer service was TOP NOTCH... They are very professional and I felt at ease that my vehicle was in good hands. I was anticipating not having my car for some days but they only took 1 day. That was even better! I'll definitely use them again if necessary.
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October 2023 by Aaron Butler
This was the best experience I've had dealing with an auto shop in a long time they were nice honest and fair. I've been to many places where they would take advantage of the situation and I'm thankful I did not have to worry about this here. It's so hard to find a reliable auto shop and I'm just overjoyed that I've finally found one. I will be taking all my business here and referring anyone who needs a trustworthy shop here to Branch's auto centerService: Transmission
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September 2023 by Marcella Foster
Tom and the Brach’s auto team was great! Very professional my “hot rod” as Tom says is up and running great! Would definitely recommend and would return for additional repairs.
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September 2023 by Sue Lyon
I have been going to Brach's for almost 30 years and wouldn't trust anyone else with my vehicles ! They have always taken the time to explain exactly what needs to be done and even tell you what future repairs you may need. This is a trustworthy, honest business and if I could give it 10 stars, I would. Tom, thank you so much for always going above & beyond, your business is certainly one in ten billion !!!!
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September 2023 by El Jack
The diagnostic is spot on and the customer service is excellent. They explain clearly what needs to be repaired and why. They also included pictures of my car, so I could see what they saw during diagnosis. Will definitely do business with them in the future and recommend people to them.Services: Steering & suspension repair
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September 2023 by lynn oconnell
First time customer and will definitely return. My car had broke down and Tom did his best to quickly diagnosis and repair my car. Excellent communication and follow through.5 stars for Brach’s Auto CrnterServices: Electrical repair
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August 2023 by May M.
Tom and the folks here are honest and reliable. They stand behind their work. They tell you what needs to be done now and what can wait. They have checked out new cars we were going to purchase and let us know their recommendations. Brachs's Auto goes above and beyond for their customers. Highly recommended to all!
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August 2023 by HARP WILL
I have come to gain so much respect to Brach's Auto Center. Let me tell you my story. I had been taking my 2012 Jeep Wrangler to Berman Chrysler service center which before Berman was Mancari Chrysler where I also purchased the Jeep. I only let Mancari and Berman ever worked on my Jeep in all the years i have had it from oil changes to any service. I was just there in May 2023 for an oil change and of course they first do a diagnosis of the vehicle to determine if there are any other issues not in eye view determined. All the diagnosis printed out as good and no problems determined from the diagnosis which was totally inaccurate. The jeep has been driving scary as though the tires or vehicle would tilt over when I drive over a bump or street defect. I had to wrestle with the steering wheel to keep stability and control. So I decided to take the Jeep for the first time to somewhere else to get a second opinion on this ongoing issue. This is when I took the Jeep to Brach's Auto Center and Tom and crew did their diagnosis and found that the Jeep needed new struts, new ball-bearings on all four wheels, a full alignment that should have been done but was determined it has never had a full alignment from the over-size tires I had put on this Jeep. There was a trans leak and a rusted out trans pan. Tom and crew from Brach's Auto Center replaced and repaired all the defects with all new parts and they done it in a short timely manner and my Jeep no longer feels like a "death-trap". All who is reading this article, Do Not take your vehicle to Berman Chrysler for service. They only keep from repairing problems to try and get you to trade your vehicle to purchase a new. Each time I took my Jeep to Berman for service, a representative always come up to me and discuss about me trading my Jeep in and offering a deal for a new jeep or vehicle of my choice because they have a needed request for the 2012 Jeep Wranglers. Each time I informed them, no I do not want to trade-in my Jeep for a new. Berman Chrysler is con-artist service and will be reported for investigation. Thank you Tom and crew from Brach's Auto center for your honestly and accurate service, it is so greatly respected and appreciated.
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August 2023 by Wanda J Bishop
Brach’s Auto offers excellent professional auto services. I’ve had two major services completed in a timely manner. I trust Tom, who is a walking encyclopedia on automotive technology. I give Brach’s double high fives!! The place is busy so call to schedule an appointment. I stopped taking my car to dealer when Tom checked it after a scheduled maintenance because it had major issue missed.Services: Battery service
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July 2023 by Greg Williams
Tom clearly explained the issue with my vehicle and gave me a fair price. The turnaround time for repair was great. He also found another potential issue for me to keep an eye on and strongly recommended that I NOT get it fixed because it could wait. There was no pressure to try to get more money from me than necessary and I appreciate that.Service: Engine repair
