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February 2024 by riley plant
the owner went above and beyond to meet my deadline and allowed my feedback to get the design translation right. great customer service, great price and impressive turnaround. i will be back!
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February 2024 by chandel brown
Bucktown Embroidery is such a find! Their embroidery services are high quality, fast, and very reasonably priced!I took in 2 sweaters very last minute and asked if they could have my employers logo embroidered on them within 24 hours.The owner said no problem, didn’t charge me a rush fee and was as kind as can be!24 hours and $20 later I had my 2 sweaters embroidered and ready for my work trip!So grateful and so impressed with Bucktown Embroidery! I’ll be back, you’ve got a customer for life! ❤️
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February 2024 by King Shmurk
Horrible customer service. She told me 1 day turn around. The next day came then she said 6 days. I then asked for my money back. She said she would have her brother cash app my money back and he never showed up. She say she refunded my card and its been 5 days and not even a pending transaction on my card. This is stealing no matter how you look at it. Stealing from people in poverty. Should be ashamed. How is this business even in business
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January 2024 by Kayla Pryor
I dropped off 13 hats here to be embroidered. I was kind of skeptical because they said they hadn’t received two emails I sent them but when I went in person the woman was very nice. From here the process wasn’t super formal I just texted her a picture of what I was thinking and she told me it would be ready in a week. She texted me a few days later to confirm the design and colors and then it was ready earlier than expected. Great experience and fair prices.
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January 2024 by Kelly Holden
Horrible experience both times. The first time they are not in the store during open hours, then she told me to throw my items over the fence of the house nearby (a relative’s) and they would find them. I was skeptical but gave her my info and she said she would get back to me with a mock-up within a couple days and they would be done within a week. After a week of waiting, I inquired and they couldn’t find the hats. So I went into the store and they found them, but they had a paper attached with a different person’s information. We started from square one, and I finally got them ( well past when I needed them for). The embroidery itself was good, so I decided to give them another chance. I dropped off a sweatshirt last week (after calling to confirm that someone was actually in the store) and I gave her my info and we discussed design very clearly and carefully (same design as for the hats, so pretty simple…). Now I’ve called to check on them and she says that she can’t find the sweatshirt anywhere. She is now ignoring my calls and refusing to help me, so definitely recommend going elsewhere.
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November 2023 by Dulce Romero
I had a fantastic experience with this embroidery service. The quality of their work is truly exceptional.The attention to detail and craftsmanship in the embroidery exceeded my expectations. The team provided great service from start to finish, ensuring that my design was executed perfectly and delivered on time.I highly recommend this embroidery service for anyone seeking top-notch quality and a wonderful customer experience
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August 2023 by A
This family run business is the best. My business gets everything custom embroidered here. Thank you so much for everything you do for me and my business!!
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July 2023 by Emma Cousineau
I’m really disappointed, as I was excited to get some things embroidered. Today, during working hours posted in their site and door, I tried visiting the shop. I was there at 12:30ish through 12:45 and they open at 12 on Thursdays. I called the phone number on the door over 5 times waiting outside during my lunch hour and they didn’t answer. Their dog was there, so assuming they were in the building. Not sure. I will not be returning as I wasted an hour driving to and from and waiting outside. If you plan on using their services recommend calling ahead to make sure they’re actually there.
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July 2023 by Alex Johnson
Couldn't be happier with Bucktown Embroidery! I've taken a few projects there, and sent friends, and we've always been pleased with our results! They have a reasonable turnaround time and very fair pricing. They're a delight to work with!
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May 2023 by Kevin Kaplan
This place is awesome! They turned around my order for 14 custom embroidered hats in about 24 hours. They turned out great! Highly recommend. Great value and great service. Thank you!
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April 2023 by L H
Affordable, friendly , and no minimum order require.
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March 2023 by Nourhy B
This place is a gem. The ladies who run it are so nice. They are the nicest bunch of people it looks disorganized but honestly you really can't beat them for their prices and their friendliness. They are more than happy to do one-offs.
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March 2023 by Katie Monick
Martha is so kind and easy to work with! The shop embroidered over 50 items for me (jackets, vests, scrub tops, etc.) and did an amazing job!
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November 2022 by matt osterman
Hands down the WORST shop in the city.. DO NOT WASTE YOUR TIME.
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November 2022 by shawn dixon
I've been coming here for many years! Excellent service and the dogs are the best experience they know me when I pull up❤️ tell Martha I sent you
