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September 2023 by Yesenia Chaparro
It’s unfortunate but FIRST& LAST time I come to this place. Customer service was awful, they gave me vehicle that was not clean & to top it off it needed an oil change. When I brought it up to the supervisor he didn’t even acknowledge it didn’t even care at all. Do not come here. Poor service 0/0 .
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July 2023 by Christina Nava
Made a reservation on line 6 months ago to leave town on July 20th they called me July 19th to tell me they had no passengers van available. I had to go to a different company and purchase one double the price. We do family trips and need passengers vans all the time but will not rent from this place again. If I can give this place zero stars I would.
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July 2023 by Mary Acott
Pretty easy but when we arrived the door was locked so we entered by walking through the open garage door.When we returned the car, both the garage door and office door were closed and locked. They opened it for us and were reasonable and didn't charge us for an extra day when we returned the car about an hour late.Car was clean and nice.
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June 2023 by Mya Brown
They are very unprofessional and take advantage, they also put additional charges on my credit card.Would never go there ever again !
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June 2023 by Kairi Malvarez
Worst place ever! They hold your deposit and don’t give it back and I wouldn’t recommend anyone going to this place.
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June 2023 by Samantha
Worst experience of my life, very unprofessional, do not fall for their scheming tactics, they just try to take as much of your money as possible.
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June 2023 by Osvaldo Alvarez
Added additional charges without my knowledge.They were very unprofessional and disrespectful, I wouldn’t recommend coming here.
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June 2023 by Sajjad Rush
They took my friends money $400 never gave it back, unprofessional, untrustworthy.
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June 2023 by Brian Gilbert
I've had two very poor experiences in a row from this Budget. The first time, I received a bill several months after my rental stating I caused damage to the vehicle. I disputed it with Budget and the charge was removed almost immediately. The second time, when I checked out my vehicle, the Budget representative ran my credit card 9 times, resulting in over $2,000 of holds on my card. He said he accidentally did it because the system was down. Then he told me the holds would be released after 48 hours. 9 days later, all 9 holds remain on my vehicle. I don't trust this place one bit and will not be coming back.
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April 2023 by Kara Zurek
I made a reservation they took my money out of my checking account they told me I needed $200.00 dollars deposit.. when I went to pick up the car & the man that was working told me I needed to have a credit score of 620, I DNT have that so I had to cancel it, they are making me wait 3 to 10 days for my money back but they took my money right away. This is so wrong.. I will never go there again. One person tells you one thing & another one tells you something totally different.. now I have no money in my bank because of them keeping my money for so long. VERY BAD BUSINESS..
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March 2023 by Jean Masai Silva Nunes
Use them whenever I need a weekend rental, great service from great people.
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October 2022 by Ingmar B.
Terrible Budget branch, chaotic and unorganized. Had booked a full-size car, but was literally downgraded to a Civic which hadn't even been washed and without any price adjustment offered. Guy insisted that a Civic is a full-size vehicle which it clearly isn't. Swapped the car at another branch north of Chicago for a RAV4. When returning the car on Thursday afternoon, the office at Fullerton is closed with a note on the door "closed for the weekend, return car at office in Oak Park" (7 miles away).
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October 2022 by Yuexuan Li
Very bad experience, very rude communication, car we booked was late, and the stuff wasn’t sorry at all, instead being very slow and asked us unreasonable requests
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June 2022 by R. Vance B.
+1 They had the size and shape of car i reserved ready for pickup. -1 dude at the counter was bored, half asleep, barely acknowledged i walked in the door -1 car was dirty when i picked it up -1 they don't answer the phone -1 they don't have after hours drop -1 they close at 5pm, you know when work lets out
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May 2022 by Ana Wright
This location has excellent customer service and always has a exemplary selection of vehicles to choose from.I highly recommend this location if you are in need of a rental in Chicago. I’ve tried others and they are thee best without question.
