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October 2023 by Ferima Sam
Worst place ever to for a car rental no good customer service skills , poor communication no explanation what’s so ever they just want your money. I do not recommend this place at all better of with Enterprise
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September 2023 by Mark Doktornupe
I was expecting to rent a midsize suv gas vehicle. But, they only had an electric vehicle that was 52% charged. I was told that charging is free and that I wouldn’t have any problems driving long distance.I ended up paying $22 to fully charge the vehicle which took over an hour. After driving 2.5 hours, I stopped to recharge the vehicle and the only stations that were available were slow charging stations. The charge would have taken 10 hours and 10 minutes if I had not opted to turn the vehicle in at the Airport in Savoy, IL. The agents at the airport were amazing and provided me with excellent service!! Megan and Dionte were quick to provide me with another vehicle and even returned to give me an ipad that I had left in the electric vehicle.. They are the reason that I gave 3 stars
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July 2023 by Wesley Jackson
Great service. The car was perfect. Will rent from you guys again.
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June 2023 by M. Martin
Service was excellent! Ease of check in and check out was great! Vehicle provided was more comfortable than expected.
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February 2023 by Danie Funkhouser
What was frustrating is that I called ahead of time to ask what I needed before coming in.They mentioned something about a credit check, I asked them with my credit being low would that effect my chances of getting a rental.They said no, I was assured that I would be able to come in to get a rental.Unfortunately that’s not what ended up happening my credit was dinged and I wasn’t able to get a rental.I wasted my time, and I would have gone to another place if they were honest over the phone about my credit not being acceptable.
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December 2022 by Jenn Hope
The attendant at the budget office was informative. However I was very dissatisfied with my rental. I booked and prepaid for a large van to do a cross country move and transport my things. When I arrived, I was told that the vehicle that was listed as available on the budget rental car website for this particular location was not available. I had pre-paid and would have to take what they had. I ended up with a Nissan rouge that is practically a car that is labeled as an suv because the storage space is the same as a standard car. Needless to say, I couldn’t fit all of my belongings in the car and had to discard some of my possessions. I asked about how the situation could be rectified and was told that nothing could be done. I am extremely dissatisfied.
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November 2022 by Tyler Baranski
We picked up a car this morning to drive one way to Baltimore. The lady working the desk the morning of 11/16 was a GEM. I have never picked up a rental car with such ease, kindness, and precision. She handled a conversation while checking us in like a pro. I thoroughly enjoyed speaking with her. When she told us where to find the car, she could tell I retained nothing so she kindly repeated it again. Then I knew exactly where to find it. Top notch customer service. I only wish I caught her name. THANK YOU!
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October 2022 by Mia W.
I needed a rental for 1 day. Justin made my experience easy. He was fast and efficient. I will rent again.
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October 2022 by TYPHOON 35 Gaming
The guy at the counter was really helpful friendly and kind, couldn’t ask for More ?
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August 2022 by Isabella Filippone
These movers are absolutely horrible and rude!!!!! They were parked in an alley blocking my way out. There’s a HUGE sign that says “NO PARKING IN ALLEYS ANYTIME”. I needed to get to the airport and they wouldn’t move. I am now late to the airport. This place sucks! Movers are complete a**holes. Don’t give them your business.
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July 2022 by Kitrie Marin-Auger
Friendly staff and good cars, but be aware that there is no drop-off box for keys so you have to return the car when the desk is open ! Not convenient at all in some situations.
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June 2022 by Kimberly Williams
They do not answer the phones!!!!! and give out garbage cars light flashing saying A1 service needed and the trunk won't open first thing they say is replace the gas
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May 2022 by Goya Pilamar
Good luck if you need any type of customer service.An employee at a rental counter threatened and me said "Not my problem take it up with Budget!" - keep in my mind this was a Budget employee at a Budget car rental desk - telling me to take it up Budget.All of their telephone customer service is off shore and speaks broken English. If they can't figure something out they transfer you to another person or simply hang up on you. The wait time to talk to anyone is generally 30-60 minutes. They take absolutely zero notes - so each new person you speak to you will have to start over.I needed a tow from road side assistance. I had to request it four times in a row before it was actually put into the system.Whatever Budget / Avis used to be it is no more. This company is now a complete scam and has no regard for the customer whatsoever.
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April 2022 by Terry Johnson
Scam Artists!!!!!Don't trust!!!!I rented a car and It was frivolously towed by policebecause of an unpaid ticket that I did not know aboutfrom 12 years ago because I moved and never receivedthe notices... at any rate I reported it to budget the verynext day and they did not pick the the car up until 36 dayslater and yes they're trying to charge me for the entireamount but will receive a lawsuit instead from myattorney and the proven attempts of my contact withbudget and their utter refusal / laziness in actualitypicking up the car within a reasonable amount of time.
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August 2021 by Aleya Miller
Service was just VERY bad. Rented a car for 3 months, they cancelled my reservation in the middle of the short-term lease period, I had to call multiple times to resolve the issue and there was never any kind of apology offered. Called to change my return location, a representative assured me he had handled it but it was never put through. Spent 2 hours on hold with corporate to get things resolved, just a lot of poor customer service. Wouldn't recommend Budget as a whole (with the exception of Stephanie in Long-term rentals who is an actual angel) but especially not this location.
