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February 2024 by Anthony Eltink DMD, MS
Fantastic customer service and very thorough throughout. Smooth and efficient experience. Highly recommended for Tesla collision repair!
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January 2024 by James Clarke
They did a great job on my car.
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November 2023 by kailee dingle
The best enough said
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October 2023 by BOB Samples
Ramon and his team did a great job fixing my Tesla Y. Great follow up too.
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September 2023 by Alex Mosnick
Carstar did a great job on my Tesla Model Y repair, and Kelsey and Ramon provided awesome communication and service throughout the process. Go with these guys for any needed repairs!
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August 2023 by Tanner T
Fixed the vehicle as expected. No damage afterwards. Looks like they even cleaned up the car a bit after the repair which is always appreciated and highly professional
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August 2023 by David M
They recently repaired my vehicle that was rear ended. Had my car for nearly two months. Lot's reasons and missed dates on when it would be ready and then and they returned it with a tail light out and broken shock. Now just to look at the shock they need the car dropped off and then based on the findings insurance co will decide if they will cover it. If yes, I'll need to return again for actual shock replacement. Not professional. Never checked my suspension or lights. I've used three body shops in Chicago and this is the poorest performer by a wide margin.Services: Painting
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July 2023 by freddy ramos
Outstanding car repair place. These people are masters at repairs. customer service is way above five stars. they should hold lectures on how to do car repairs and how to treat their customers. I took my Tesla model 3 in for repairs and they did an extremely good job
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July 2023 by Nelson M.
I am a Tesla owner in South Bend IN, where there are no Tesla approved body shops. Nearest ones are in Chicago. Someone my Model S and I needed the hood replaced. The president of this company (Ramon) and his team were the greatest. They were in constant communication from beginning to end. First, I was able to send pictures of the damage for them to assess, instead of having to drive 100 miles there in person. Second, they ordered the hood, painted and prepped within a week. Scheduled to come in and they installed the hood, washed the car and done in 2 hours. Kelsey served as a customer concierge the whole time, informing me what they were going to do, what they were doing at the time, how much longer, etc. etc. Also, they were very proficient with the insurance. Probably, my car will get dinged up again. This shop has earned a customer for life.
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May 2023 by Marcello Olivares
I recently had my car repaired at CARSTAR and I couldn't be happier with the service I received. From start to finish, Kelsey was there to answer my questions and provide updates on the progress of my vehicle. She was extremely knowledgeable, patient, and supportive throughout the entire process, which took about three months to complete.The quality of the work done on my car was top-notch and I was impressed with the attention to detail that went into every aspect of the repair. The team at CARSTAR clearly takes pride in their work and it shows.I even had my car deep cleaned from the interior to the exterior. No stress, and always were there to answer the phone call no matter how many times I called.Overall, I highly recommend CARSTAR to anyone in need of auto repair services. Their team is professional, reliable, and truly cares about their customers. Thank you, CARSTAR, Kelsey, Ramon, for making a difficult situation as easy and stress-free as possible!Services: Air & cabin filter replacement
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March 2023 by Precious Stephenson
I stopped in for an estimate, I was told I needed an appointment, the clerk sent me a link to send the pictures they called me with a date maybe 4 days later, I came to the appointment, a guy came out to look at my truck he seen the damage which was minor, he started telling me there will be more damage after I remove the parts which I stated it wasn't I just wanted an estimate for what he seen, he got an attitude and told me they would call me in 48hrs with the estimate.. MY time was wasted and I never got a call!?
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December 2022 by Erin L.
I'm sure they'll do a good job repairing my car, but honestly the communication from them has been very poor. They kept calling an old number on file even though I asked them to change it. Frustrated, I hope they can grow in this.
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October 2022 by Jim B.
Carstar repaired my car after an accident and did fantastic work. Ramon provided regular updates and excellent customer service. They arranged to pickup and drop off the car, making the entire process seamless. Highly recommend
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October 2022 by Mohammad Ali Abbass
Very professional, on time, very accessible and clear communication, epic job on the car, highly recommendedServices: Body & Trim
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September 2022 by Steve Ropers
Ramon and his team were wonderful - from setting up a time to get my car (they came and picked it up) to getting the work done (it took about a week) to the actual work, which is flawless. You can't even tell there was ever damage to my car. I highly recommend CARSTAR International.Services: Body & Trim
