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December 2023 by Jesus Mendez
This is my favorite Champs location to go to ....Julian help me out getting the jordan retro 11's he went above and beyond to get them for me not just because of today but every time I step in this store all the ppl that work there are very nice and friendly , the manager as well just and overall good experience there Thanks Champs Teams ? see you guys in the new Jordan release lol.
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September 2023 by Michael Gumz
Great store, even got a good deal on shoes
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May 2023 by Anton X
Alberto got me together on a Sunday. I just needed a warm sweater and he me right to my new favorite ? sweaterAppreciate service
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April 2023 by Kevin Posadas
This employee was unhelpful and lazy when I asked him an inventory question. And ignored me and pointed to another employee to answer whether they had a specific shoe I wanted. Female employee was helpful. But this man wasn’t. Please get him right with his customer service skills and don’t have him just standing around not doing anything and being unhelpful when asked a simple question.
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March 2023 by Clarence Vance
Never has your size Sales Person is rude and Extremely Unhelpful???
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January 2023 by Jennifer F.
The employees here were all over the place. The men working on the first floor were super engaging and helpful. The women working the women's section were very stand-offish and seemed annoyed until they realized I was actually going to buy shoes. Then they warmed up and were friendly.It's clean, spacious, well-stocked. The layout is a little confusing since it's two stories. They have a great selection of LatinX inspired team gear that's super unique.
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December 2022 by Deatria Johnson
I have been shopping early Black Friday sales and to my surprise one of the items I was searching for has been competitively priced . Men's Premium 6" Timberland boots! Several stores currently have these boots priced for sale at $168... the lowest I've seen in years. The problem is, many stores want you to order online and wait...?, but not at Champs on State Street downtown Chicago! The sales associate Eduardo gave me impeccable assistance! When you first walk in you are always greeted at this location. Having managed in retail for many years, this sets the tone for an absolute pleasant experience. I love how this Champs location allows the customer to look, shop and browse, then just at the right time,offer assistance. There are ALWAYS visible sales associates available to assist. Eduardo not only assisted me but I was concerned that the pair of wheat colored Tims he brought me looked darker than I wanted. He offered and went and brought another pair for me to compare. I appreciated that as it showed his patience and that made me feel more welcomed and not rushed like many retail shoe stores have a tendency to make you feel. I appreciate this kind of service very much! There was need for a little price adjustment because the advertised tag on display inside the store had a slightly different price than what was advertised on their website online. The manager on duty made this adjustment for me and the cashier who finalized my purchase was timely, professional and courteous as well. I appreciate QUALITY service as this is a trait that will keep customer retention and customer loyalty. This Champs location is a must to shop because of this kind of great service and they will price match so keep that in mind when shopping. Highly recommend this location! Happy Shopping!!!
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December 2022 by Deleatra Turner
Very great people who work in the store everybody was so nice I'm going back I love that kind of service.
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October 2022 by Taricka Robinson
I love this store, and the young, friendly but professional staff, not to mention the music selection is dope ?
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October 2022 by Nakesha Thompson
Horrible staff stood there ten mins with shoes in my hand while staff walked passed me and could not be hear to be helped, because the music in the women and kids section was so loud me and my kids left with a headache.
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August 2022 by Fareed Salaudeen
great customer services they didn't rush nor did they pressure me..it was a smooth transition
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August 2022 by Karsten
Sehr moderner und großer Laden auf zwei Etagen, Angebote teils mit 50%. Sehr sauber und riesige Auswahl
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July 2022 by Samuel Hernandez
Great place to shop
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April 2022 by James Gilmore
Friendly & helpful staff
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March 2022 by Magalie P.
I have to applaud the staff at this location. Top notch service in every dept. They each ask if you need help, the suggestions, personable and professional Service: amazing Store : dope
