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February 2024 by George Chen
A newer and well staffed branch with good parking and easy access (Chicago Ave and Kenzie).
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November 2023 by Gwendolyn Warren
Love it here.
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June 2023 by Alex Shkin
Very bad service.I would like to open an account in this branch of the bank.They don't want to work.Sent to another bank.I do not recommend this bank.
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December 2022 by Desi F.
Branch does not open at 9am. They leave us forming a line outside to wait for them to open. Done banking with chase all together.
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August 2021 by Precious
This 4-star rating is for Latisha but the actual 0 star rating is for Chase.This is for Latisha who is the manager there who represents chase well. She was diligent in helping me and working with me. She assisted me while many customers were there seeking assistance - and gave all customers the same service. Kudos to her. This reflects well in the community where this bank is located. However, what I needed help with couldn’t be resolved because she had to call Chase numbers for card services to troubleshoot my concern and was transferred 7 times to help me but was very calm and polite in assisting me. Shame on you Chase for such horrible customer service even with your employees calling in. I think the company is just too big for their own good that it’s detrimental to customer service at large.
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July 2021 by Precious McClendon-McCray
This 4-star rating is for Latisha but the actual 0 star rating is for Chase.This is for Latisha who is the manager there who represents chase well. She was diligent in helping me and working with me. She assisted me while many customers were there seeking assistance - and gave all customers the same service. Kudos to her. This reflects well in the community where this bank is located. However, what I needed help with couldn’t be resolved because she had to call Chase numbers for card services to troubleshoot my concern and was transferred 7 times to help me but was very calm and polite in assisting me. Shame on you Chase for such horrible customer service even with your employees calling in. I think the company is just too big for their own good that it’s detrimental to customer service at large.
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June 2021 by Adams Colon
Good friendly service I've never had a problem thank you chase.
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May 2021 by Machelle Santiago
Just wanted to send a great review out to the Manager Latisha @ the Chase Bank on Chicago Ave & Kedzie . She went above and beyond to be helpful when I came in having issues with access to my account . She contacted the department that could assist me after waiting on the phone over an hour and fouty-five minutes til the call was dropped . She followed up and called me to let me know the issue had been resolved . Just wanted to say thank you , I appreciate you for your help !
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January 2021 by tony melecio
Its close to my house and its a safe place
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November 2019 by Charles Robinson
Really good bank to go with
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September 2019 by Justin Farber
The least professional and least accommodating bank location I've ever visited. The branch manager searches for reasons not to provide service to existing customers. Extremely disappointed.
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August 2019 by Oleh Bondar
Very slow on costumer services.no it's very...very...very slow
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July 2019 by Shontae Metcalf
I MUST Say!!’ Five stars ⭐️ Is Not Enough to Give the Mrs. Anjeannettee L. Tate Personsal Banker! She Absolutely! Have wonder Awesome Beautiful! Customer Services! Love it! My Husband gave me a large check to pay my bills, however there was a hold maybe due to the amount! I was so upset! And she save the Day! Shout out to Thee Mrs Tate at chase! Helped make the process Go Smooth! With her Expertise! And Great customer service skills! I was Finally Able To get my funds! Thank GOD! Thanks chase! But for the most part Thank you Mrs. Anjeannettee L. Tate! She Needs A Big Promotion⭐️
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July 2019 by marco castro
I'm in the cubicle with Catalina, shes on her computer "helping" me but I can see in the reflection in her glasses that shes on her phone on her lap under the table, and random smirks as she looks down at her lap throughout my visit. Lol probably shouldn't be doing that while with a customer.
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April 2019 by Carlos Vidal
this one of the worst branches of this bank, if you need to talk to a banker, forget it do not come here, they'll make you wait like an idiot, I'll arrive at 9:28 a.m. and there were two people in front of me and it's been more than 30 minutes and no one takes care of us, I'm leaving here, I'm going to see if in some other chase branch they do not make me wait like an idiot again.
