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December 2023 by Edward Bryant
Chase Bank is located in Hyde Park. Being a chase customer has many advantages.
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October 2023 by Grace Zuo
I got a problem with Chase First Banking. Mr. Edward helped me solve it efficiently and friendly. Thanks!
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July 2023 by Julia Colvin
Been with Chase 20 years and its been consistent lackluster service and confusing policies. This branch is no different.
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April 2023 by Antwoine Jackson
After-hours access is broken.
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January 2023 by Corinn Ebster
I received exceptional customer service support from Jacky. He was extremely professional, detailed minded and thorough. He was able to assist me with several transactions and very patient. Jacky is a valuable asset to Chase Bank.
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October 2022 by Alex Argirov
Probably the worst customer service!!!Time for a new bank.
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September 2022 by Heather Ratigan
Went in for a simple request (name change after marriage on my credit card), after being told over the phone by national customer service that I needed to go into a branch to provide documentation. At the window I was treated extremely curtly and immediately told to call the number to do it over the phone. When I explained I had already done that and was told to come in, I was told it was impossible without speaking to a banker, and then told no bankers would be available for weeks and to try another branch, with no guarantee that another branch would be able to do it. I'm somewhat astonished such a simple request that easily processed through the federal government, state government, and my main bank (a credit union, which I highly recommend everyone use over national banks) was so difficult to do here. They're clearly short staffed, and the reviews about staff being unhelpful and rude are not inaccurate. If you need to bank in Hyde Park, choose literally any other bank -Hyde Park Bank, United Credit Union, and even Bank of America are all much kinder and easier to interact with.
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August 2022 by Christopher Montgomery
Always busy. Long waits for client services and bookings are sometimes weeks out.Tellers and security are always very friendly and helpful
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April 2022 by Christopher Mclean
This bank is extremely unprofessional, read all the reviews about the poor customer service ITS TRUE. A lot of people here have an attitude, no sense of urgency, and literally the worst banking experience you can have as a Chase customer 0/10 would NOT recommend
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April 2022 by Kornelius Köppel
slow service and line. took 3 weeks to get appointment to open account. then if you make appointments 30 minutes waiting time, 8even with 4 clerks in their boxes no customer and no phonecalls) but worst on Monday after mask mandate away. I went in customer waiting alone no mask. clergy jumped out of his chashier box and yelled at me no 6 foot distance, thought he would punch me.
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March 2022 by Ike I.
Even though on most days it be real busy the employees are definitely excellent and very professional love how they handle the customers here with care and passion, you don't really see much of it but it's definitely nice that they do even the managers.
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February 2022 by Eliseo Perez
very unprofessional service, I called several times confirming numbers for transferring funds for nothing.
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December 2021 by Mat Cotton Jr
Very helpful staff. Glad I came here. Gave me the personal assistance that I needed when I was skeptical that they would be able to!
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December 2021 by Igor Fedin
Excellent service in the past six years.
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November 2021 by Angelina Tamez
This bank has very helpful tellers.
