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February 2024 by Jose Diaz
Don’t open in time
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January 2024 by Jackson Tang
No staff ever answered the phone, only machine answer very disappointed......
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December 2023 by 柏力
I had to wait for an hour to handle business and no one was there to greet me.
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October 2023 by Yitian Na
Came to this branch to open an account. Was told that no one is available. I had to set up an appointment. Never heard of this for the past 20 years that i have banked with various banks. Usually I was able to wait for my turn. Not sure what is the deal with this branch
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October 2023 by Coach Cinz
I have been to over 5000 bank locations in my life, for many different companies, & THIS is my favorite Bank location by far. This is greatly attributed to how awesome the Manager is, I wont say any names, but her initials are JL. If you are ever in the area or need to setup a new account this is BY FAR the BEST, MOST personable Bank Manager I have ever met. Go see them! They even do business accounts
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August 2023 by Geo Hernandez
Love the friendly greeting when you come through the door the staff is extremely professional and friendly the manager Jen is awesome will definitely brighten up your day! This is def my Chase of choice all around!
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August 2023 by Jesus jr
Closest Chase bank to me but was treated like I was a regular client, they went above and beyond to assist me. I will be taking all my busy to that location now. And the branch manager Jennifer L is top class.
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August 2023 by William A.
Hands-down, one of the best chase branches, I've ever visited! Absolutely superb customer service from all of the employees. Extremely courteous, friendly, and very helpful. Jennifer, the bank manager is clearly setting the examples for her employees to show this extra amount of courtesy and helpfulness. I am proud to have attended their services here, and I highly recommend them to all of us, especially visiting in the Southloop area.
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August 2023 by geneen dean
The Branch Manager is super nice and professional. She knows my face and always speaks and ask how I'm doing. However, there is a teller not sure if she's a Manager or lead teller or not, today she was end counter by front door, medium length hair. Her attitude leaves a lot to be desired....her delivery is awful and kinda like, she's getting you told attitude. Today I had an issue, was NOT at her window when she stopped assisting her customer to intervene in my transaction with another teller. This is the second time I've had this interaction with her. She's screaming policy and not allowing me to talk to my teller. I don't appreciate her tone or attitude. But I do like this location, they are usually very nice.
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July 2023 by Charlie Whitehead
Something exciting is happening at this location! I have used this location. for years.The customer service has become Incredible! There are numerous banks closer to me. I come here because Feel like a person ..not juast a number.Jen the manager moved her office to the center. Great Move! the entire staff obviously cares. It can get busy at times. I would rather wait an extra few minutes. When I walk out of this branch of Chase i feel confident in the service I received. Perhaps its niicknam should be THE BANK THAT CARES! chase southloop 60616.I am not arealative or affiliate of anyone involved with Chase
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June 2023 by Craig Cole
Super friendly, good customer service. Jennifer is very pleasant and happy to help with all of your banking needs
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May 2023 by Bill Altmayer
Jennifer, the branch manager, was super kind and courteous. She spoke out to me from behind the teller's area, as she noticed I was looking for some assistance. I thought that was great, in itself. She let me know where to wait, and that she would be right with me... and within a few minutes, called me to the desk area. Almost no wait time at all. She handled my situation very professionally and skillfully. All in all, she was extremely helpful. I could tell she really does care about her branch and the employees, but especially about the customers. I felt that this was one of my best banking experiences, and I highly recommend this particular branch. I'm sure Jennifer could easily train others to give Chase a winning edge!
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May 2023 by Tel Hen
One would think Chase has enough money to keep the after hours ATM door, lock operator functioning, but apparently not. You fail!
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May 2023 by Amada
Came here this morning , a black women talk to the earphone all the time, she asked me and talking with someone than waiting long time , get my ID and card move slowly, I said I need print my check , she said three times you just need to print you check , than talk about me to the earphone , like I’m very ridiculous , other long wait than return back my ID , told me directly, we can’t print for you , cause it is phone deposit ! I used to print my check for school every couple months in other locations, alway phone deposit for my check , never have that issue! I was shocked, I like this place , because the lady with short hair and dye her hair kinda light blue , she is very nice and so sunny .
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April 2023 by Cassie Li
Came here this morning , a black women talk to the earphone all the time, she asked me and talking with someone than waiting long time , get my ID and card move slowly, I said I need print my check , she said three times you just need to print you check , than talk about me to the earphone , like I’m very ridiculous , other long wait than return back my ID , told me directly, we can’t print for you , cause it is phone deposit ! I used to print my check for school every couple months in other locations, alway phone deposit for my check , never have that issue! I was shocked, I like this place , because the lady with short hair and dye her hair kinda light blue , she is very nice and so sunny .
