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December 2023 by Jonathan Olszewski
Very friendly at every level, one of my favorite branches
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December 2023 by LMR
Tried to use the lobby ATM outside of biz hours and the e-card reader on both sides didn’t work. According to reviews here, this is a known issue. If customers cannot use physical or e-cards, this branch is effectively barring customers from the bank’s services.
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October 2023 by Kayla Hammes
The after hours key pad where you insert your card to get to the ATM does not work. Whether you tap or insert your card it does not unlock the door. There is no access to the ATM after the bank is closed. Why even have the card scanner to access the atm , on 2 separate doors, if it doesn't work?
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October 2023 by Aamna Hassan
Why the hell doesn’t their door accept my card to unlock and let me use the atm. Stupid bank.
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August 2023 by Bee Vis
Horrible customer service. Called for assistance and gave me every excuse to go through their telebanking system. Ridiculous!
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May 2023 by Peter Kim
Came in to sort out a couple of issues. The gentleman at the front knew the answer to a couple of my questions and quickly escorted me to the teller, who professionally and politely took care of the rest of my business. I'm reviewing this bank (I usually only review restaurants and stores) because my experience was in such stark contrast to some of the other reviews here.
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April 2023 by Steve McKenzie
Have tried over the course of several days: never answers the phone.
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March 2023 by Maria Ocampo
I stopped by in the am today and try to use my card to open the bank door, but it did not work and then I notice a person laying down inside the bank entrance . I was dissappointed. This means the bank manager allows this person to sleep inside the bank by the atms and does not allow customers to go in until open time
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March 2023 by Lori Riley
Unfortunately the Branch Manager profiled and threatened a personal friend of mine today. He was inquiring about funds in both of his accounts when he was falsely accused of disturbing other customers when he disagreed with the Manager. Even the security guard was shocked when he was asked to escort my friend out of the bank. Don't do business here while Being Black
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December 2022 by Jib N
Got help with my debit card, woman at the desk was very efficient and helpful.
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October 2022 by Jeff Weinberg
Update your hours of business online. It's Saturday at 2:54 and I left my house to walk over to the bank because it said open till 3:00 and I arrived to find out it closes at 2:00. As a customer you have wasted my time and Chase has inconvenienced me. I understand the hours can change but it is highly inconsiderate to customers when you tell them you're open till 3:00 and you are not. Please, update your hours online it is very important to your customers. Thank you
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August 2022 by Hope B
I've been trying to get about $1,500 from an account that is owed to me for over a year! This was a result of Chase personal bankers making the mistake when closing out an estate account.We have other accounts that have significantly more that need to get settled as well. I do not recommend this bank or the personal bankers if they can't manage $1,000 can you imagine trusting them with 100,000 or more?
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November 2021 by Richard Klavan
In and out, very friendly. Nice experience
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June 2021 by marie carolynn
If I need to do grocery shopping up here. I will use this location to make a payment on my charge card. They were open, so I had to do a return at Whole Foods and it made sense to make a payment here than to go to my regular location. I like visiting other Chase's to see what is different or new. They still haven't changed this one to all. ATM Machines and NO real people taking to you. There are 3 employees that will talk to you and help you. And more staff in the cubicles. I prefer the one on one person helping me? They do have an drive up too!
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June 2021 by Nadine Neue
I was trying to deposit a check. I’m still waiting- it’s been 45 minutes. (Now an hour- no change) There are people sitting in cubicles and offices not on the phone and not with a person. One guy keeps stating he has an appointment scheduled- that mysterious appointment has been 20 minutes late now and counting. (35 minutes late now) Others stated someone would be right with me and then walked out of the building. I was offered to come back some other time after thirty minutes. Honestly. Horrid customer service and just insulting.
