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July 2023 by Russell Keske
I have been banking with Chase for several years now. I always go to this branch for deposits since it is close to home and the staff, especially Lumiere (a bank teller) are super friendly and helpful!
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August 2022 by Dean McDougall
Julie at this branch is great. She helped me sort of problem out even though I shouldn't have needed to be sent to the branch, by the contact center / fraud dept.Recommend this branch!
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August 2022 by Dean M
Julie at this branch is great. She helped me sort of problem out even though I shouldn't have needed to be sent to the branch, by the contact center / fraud dept.Recommend this branch!
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August 2022 by Sam Fortino
How are there no bankers there to open an account on Saturday at 1130 am. The guy at the counter told us that we could make the account online and there were no bankers there at the time. Turns out you have to do it at the bank. I’m under the impression the man at the counter lied because he was uninterested in helping us.
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July 2022 by Aesha E.
The ATMs were really annoying, honestly; they were not as responsive as they should have been to touch, so I ended up having to do two transactions to take out money because the machine thought I selected a quick cash amount instead of manually inputting how much I wanted. This branch allows you to select your denomination, either $5 or $20. Not all do, and I appreciated it here since I was hoping it would let me do that. There are drive-through ATMs, which I didn't realize until I had parked; the entrance is on the Clybourne side. There's street parking and you can park in the lot for the shopping center (the lot is a bit down the block from the bank) and the bank will validate the parking in that shopping center. I stopped in today, which is a Sunday, so I had to use my debit card to enter the lobby. When I left, the door was open just a tiny bit, so apparently the door doesn't shut properly. Kind of defeats the purpose of locking in the first place.
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June 2021 by Savi Chadha
Communication, competence and professionalism are heavily lacking. I had an appointment setup with Julie, for which she didn't even know about. This shows that the employees are either not competent or professional enough to know to do something as simple check their appointments and/or calendars.The appointment was to replace a missing ATM card. Julie, not thinking, said to just call the number on the back of the card. The card IS THE VERY THING THAT WAS MISSING, which is why I was there in the first place. This standard knee-jerk reaction shows a heavy lack of competency. The fact that she works with "Private Clients" is even more worrisome. It's events like these that make customers take their banking elsewhere.
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May 2021 by Savi C.
Communication, competence and professionalism are heavily lacking. I had an appointment setup with Julie, for which she didn't even know about. This shows that the employees are either not competent or professional enough to know to do something as simple check their appointments and/or calendars. The appointment was to replace a missing ATM card. Julie, not thinking, said to just call the number on the back of the card. The card IS THE VERY THING THAT WAS MISSING, which is why I was there in the first place. This standard knee-jerk reaction shows a heavy lack of competency. The fact that she works with "Private Clients" is even more worrisome. It's events like these that make customers take their banking elsewhere.
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January 2021 by Tyler S
We opened our checking and savings account here with a gentleman named Phillip. He was so nice and professional and asked us about our needs. I had a previous chase account years ago and my last name was incorrect! He told me to bring in the marriage certificate and they could change it.Went there today, 01/06/2021 and dealt with Michelle who was so nice and friendly! Everything was squared away.....we then went to get out IL plates and the SOS said they needed a copy of the title in order to do that! I called Michelle back, she did a three way call with someone from the auto finance department. At first the guy didn’t understand what we were asking for, and then Michelle asked to speak to a manager. The manager came on the phone and basically completed the transaction, which it what we needed and Michelle had him fax her the title to the vehicle, so we could beget the license plate.Michelle then called us to tell us that she had received the title and printed it out and told us we could come pick it up! I thanked her and drove right there. She asked that we call her upon arrival, which is what we did, and she brought the copy of the title out to our car!!!!!Phillip and Michelle went above and beyond to help us, and we will always bank with Chase, due to these two individuals!!!!!!!AMAZING customer service from both of them! We thank you, both!
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January 2021 by Patricia Harris
Fast, friendly service. This convenient location has been around forever.
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August 2020 by Mark J.
Decided to use the ATM at Chase instead of my other bank and the ATM didn't give any cash. Staff was rude and didn't do anything or even check on the ATM that broke. Will be closing my Chase accounts.
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November 2019 by Butter Fly
If there were less stars than 1, I’d definitely rates this branch a negative. Manager often improperly handles situations, attitude is a disgrace, customer service is clearly not important/ valued here. Go somewhere else , don’t waste your time. Literally and seriously.
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January 2019 by Jamin H.
Staff is always friendly. ATM area is always clean. I have been banking with Chase for a while now and I haven't been happier. This locations is close to my house and it isn't a burden to come to.
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December 2017 by Miguel Angel
Stopped by to use the ATM and it is convenient since they do have a drive thru and i was the only one there at this visit. I was able to do my transaction fast and I was out.
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December 2015 by Kimberly Groenendal
Rushed here from work. Arrived 35 minutes before close. Asked if it was too late to open an account. Was told no, that there was just a few minutes wait. I paid for parking. 10 minutes later I was told it was in fact too late to open an account. I won't be coming back here.
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May 2015 by Michael Mazur
I was there last week to cash a check drawn on a Chase acct, but I am not a client. The staff was incredibly polite, kind, and helpful, and the manager did a great job to personally help me with this transaction. This particular branch is filled with great employees that are helpful and cheerful. Will go there again!
