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July 2023 by H B
Efficient and friendly staff. I had an appointment to see their advisor Trevor. He called and confirmed ahead of time. He met me in the waiting lounge right on time and took care of my needs right away. Highly recommended for your banking needs. Keep it up guys!
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October 2022 by Stacy Vincent
The people working at the 550 Adams Chase are friendly, efficient and extremely helpful. Best Chase branch I have ever visited.
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April 2022 by Mike H.
I went to chase bank on 04/04/2022 at or around 2:21pm. I entered the main lobby area and walked toward the teller station. I was confronted by a Chase employee who asked what I wanted. He purposely positioned himself to block me from the teller station. I told him that I would like to pay an overdraft fee. He told me that I could not. He did not even offer me an opportunity to wait to be helped. I then was confronted by a second Chase branch employee. He said his name is Jon. He said that I could not be helped. He never offered me the opportunity to wait for help. He never offered anything remotely close to appropriate, reasonably expected basic customer service; neither of them did. I believe they discriminated against me on the basis of race and prejudice. This was the second time I have been denied service at this bank. I went to the bank about 1-2 months earlier and was also denied service. This happened at the branch located at 550 W. Adams. No one should tolerate racial discrimination. If they have done this to you too or anyone you know file a complaint with federal Office of the Comptroller of Currency or the CFPB asap.
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August 2021 by Dhinesh B
Easily accessible and viewable
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April 2021 by Amanda Sheaffer
I went to the bank for assistance, and the banker told me I was better off calling the number on the back of the card myself. Who says that?! Isn't that your job? Then once I did call, the manager said she couldn't help me at all. I have several accounts with Chase and I will be removing them all. Absolutely asinine. DO NOT go here.
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April 2019 by jithen y
Went here to get some document uploaded to my account, staff (Alex) is really nice. Very quick and efficient processing. Had a very pleasant experience.
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March 2019 by Paola
Worst customer service today by Lorena and Jordan. Counting the $$ the machine got jammed and now they blamed me i was short on my deposit not true I had to spend about 45 min because of course my money was right. Money end up there after they recount it. I didnt even get amy type of apology
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March 2017 by Paola T.
Sometimes good tellers today bad experience i come to get change n the teller know i come often i don't get asked for id n this lady today made me walk back n hey my id just for change i think its ridicules n bad costumer service because if she know i come why can she do it this time instead of making me walk. She was having a bad day as she started the conversation. They need to enforce the checking id with all the tellers . i wish i had another chace bank close by
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February 2017 by Josh Goralski
Easy to access ATM
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December 2016 by Katie Y.
After 10 years of banking at Chase IM DONE! I had a very large sum of money deposited into my account from a cashed out stock and Chase closed my account for 3 weeks because they made several mistakes on their end. They promised access to the account within a week, 3 weeks later I am STILL locked out of my account and have no access to MY money to pay bills, buy groceries etc. They have several managers and the vice president of IT working on the case and yet.. no answers. They are losing a loyal customer, and a loyal customers family members. US bank here we come!
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August 2016 by Rick Schneider
If you like waiting in line while bank employees look on and let the line get longer this is the branch for you! It's not often I need to go to a teller but every time is like this at this branch.
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June 2016 by Sean M.
Pleasant and knowledgeable staff. Katie helped me with several account setups/issues and it all went swimmingly. Thanks!
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March 2015 by Lefai K.
Nothing special about this Chase Bank. They opened some teller counters during the afternoon rush and was able to accomodate my financial needs. I give it 3-stars as this Chase had nothing that made it stood out. "A-OK" is accurate.
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February 2015 by Latasha Vann
Went to open a new account and they told me they cannot take me at 11:45AM even though they close at 1PM. I am closing my accounts with them and switching to Bank of America.
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September 2014 by Marvin S.
I love these guys. The most professional group of people work here . The tellers are very nice . One of them speaks spanish very fluently. Best experience at a bank . Keep up the great work . Love this branch .
