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January 2024 by Carol Roper
Went on a Saturday at 9 am when they open. No e of the attached pens work to fill out bank slips. The bank slips had 1 or 2 left and needed restocking. The calculator was broke. No date posted so you have to look up the date. Female security guard hiding in corner texting. This is not the way to instill confidence in your customers. Bad brano it looks a mess and lighting is dim in there. And in the past I’ve been towed as well in 5 minutes as I went to get a coffee next door before banking. Always homeless sitting in front who I don’t feel secure walking to my car with cash. I’ve told the mgr about this. Have to use branch on state and 19th from now on.
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December 2023 by James Williams
Frankie was fantastic with legendary service!
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November 2023 by Ravi Patel
As a loyal Chase customer, I am extremely upset with how they handle their branch location parking. Within 2 minutes of parking my car was towed. Will not be a Chase customer for long. Would rather have a bank that cares for their customers.
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July 2023 by Corinna Lim
Everyone was very kind, from the tellers to the security guard. Calvin was very kind and sympathetic, helping me out with a transfer. I really appreciate the good service at this branch.
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July 2023 by Ronda S
The outside is dirty and covered in spiders. The 2 ATM machines inside in the front are super dirty. And can you believe, there was a cleaning lady inside?? Please clean your establishment
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June 2023 by Corey K.
I always come to this branch for any of my banking needs and I ALWAYS come to see Wanda. I'll specifically wait in line so I can see her. She is always happy and helpful no matter how busy the bank is.Recently I had an issue with my business account. I went to three branches and spent close to 10 hours on the phone trying to get it handled. Eventually I came in to speak to Wanda to see if she can help me and she had Mariana assist me with my issue and within one hour and a single phone call she had it taken care of. She told me I should expect it to be resolved by 8PM the next day and it was resolved within 3 hours of me leaving the bank.I could not recommend this branch, Wanda and Mariana any more. They take pride in their careers and are a pleasure to work with.
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May 2023 by Jannette Aguilar
If you want your car TOWED, park here.Don't park here, don't use this chase, or better yet get rid of chase as I am.They will tow your car but DON'T DO ANYTHING about the shady people sleeping near the entrance. SO DO THEY REALLY CARE ABOUT THEIR CUSTOMERS?NO. Chase could not care if your car gets towed.Dont do business with chase and with these money hungry towing companies. The tow person parks here and watches like a hawk.
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May 2023 by Naomi Cummings
Don’t park here. Don’t use their establishment. Everyone towed and actually used the establishment should band together and sue. This place and staples are ridiculous. If no one parks or shops here, then no more trash towing companies profiting from them.
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January 2023 by GL LED
Jerisha is the best banker I have ever met, she is very professional and fast, I am grateful for her service
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December 2022 by Elyse Walton
This is the 3rd apt I have made here in the past month and every time I have to wait at minimum 30 min and my issue is still not fixed
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September 2022 by Gabriela Illa
Came here twice recently to add someone to an existing account but they never seem to have bankers available and are not helpful.
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August 2022 by Drea Hall
Chase ALLOWS its customers to get towed per the parking lot owner’s contract with Rokaitis Towing. This Chase bank allowed me and my 8 year old daughter to get towed when I had an appointment with them and had my closing paperwork at the bank. I left the lot running with my daughter to go find my misplaced paperwork next door off the lot premises. Within five minutes we were towed. We stopped the tow truck and with evidence of my appointment/banking business, he still took my car. The worst part was Chase Bank and Corporate could care less. The manager acted like he was powerless and NEVER followed thru. I called the BBB on Chase. Corporate called me back 2 months later to say, rules are rules, “The lot had a sign to not leave the lot”. I told them I understand I made that mistake, but knowing what happened, why are they doing nothing. I’m out over $200 the same day I lived my dream. Chase should be ashamed of themselves for not protecting their paying customers. Don’t come to this bank if you can.
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August 2022 by Kristopher Lopez
I made a special trip to get counter checks. I rarely use a paper check and do not want to purchase a book of checks for that reason. This location was out of counter checks and offered no other solution.
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April 2022 by Rikav Chauhan
Watch out for this place. Your car will get immediately towed. I arrived shortly after the bank closed. Walked to grab a to go coffee next door, then my car was towed. All within 5min.
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December 2021 by Roland Stewart
Bank Manager, Calvin Peer was extremely knowledgeable and efficient while helping us today! Kudos Calvin! Well done and true professional!
