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December 2023 by Cristina M.
Santander Bank is my mortgage company. When I closed my escrow account, they reimbursed me the remaining balance of $2421.04 via check. I promptly deposited the check into my TD bank account and less than 5 days later found out that it was a bad check. After making multiple calls between Santander mortgage company and Santander bank locations, I was able to find out that JPMorgan Chase was the issuer of this check, and that they are the 3rd party Santander goes through for such things (as that is who owns them commercially). I am told that I have to now reach out to Chase to see what can be done - since they were the issuer of said check. I go to a Chase branch and am told they cannot recognize either the routing or account numbers (although my quick Google search came up with Chase Bank via the routing number provided on a check). Indicated that I need to go BACK to Santander to have it resolved. Something is wrong with this picture. Not only is someone illegally keeping my funds, but they are committing fraud via bad checks. At this juncture, NO ONE wants to step up for this issue and I am out of $2421.04 right after Christmas.
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December 2023 by Jim M.
Don't bother going to the currency exchange here. Long lines, poor attitudes, lack of resources. How a bank of this size doesn't have most major currencies is beyond me. Save yourself a trip and try somewhere else.
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October 2023 by Donald Williams
Went during the busy lunch time for a document to be notarized...several of the other banks didn't have staff available. Had to wait maybe 10 min but got the document notarized and was able to have the deed updated
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October 2023 by Bill London
Chase closed my account without any reason. I went in here one day to find out why, and they kept giving me the same answer of "Chase can close an account for any reason" and that they personally did not know nor could they find out why corporate closed my account. I don't even know what I did, I was a customer with them for many years. Unfortunate.
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October 2023 by Pat Nelson
Good staff good people the young lady who helped me was wonderful I wish I could remember her name
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September 2023 by huang Tyler
The lights on the side are mirrored by the One South Dearborn Building. It is amazing.
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September 2023 by Deanna Roberts
Just handling banking business
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September 2023 by nancy b
Excellent service from the minute I walked in. The teller was helpful and kind. I needed two money orders and got them in 5 mins.
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September 2023 by Christian C.
Oh, where to begin... I turned the other cheek when Chase stopped taking coins a while back. No problem, I'll just pay the Coinstar fee, I suppose. Then Chase started closing down many branches, putting many people out of work and further inconveniencing me. Still, I put up with it, even though I come from a family of bankers and saw them suffer multiple layoffs over their careers. I feel my time with Chase is soon coming to an end this time. It's not just the long lines at the branch or the fact that they use people who don't understand English at their call centers. Chase used to be so good when I first opened my account with them over 10 years ago. What happened?? Well, they no longer care about fraudulent charges on customer accounts anymore. Strike 1 was when a home warranty company scammed me. Strike 2 was when Comcast was double billing me from 2 bank accounts. Both times, they took the money from the fraud right back out of my account, costing me even more money and frustration. Well, here we are at Strike 3, which they only have a few days left to rectify. I am literally out of patience with them at this point. This was over a 600 dollar charge for something that was not delivered. I even went to a branch to have them fax photo evidence to their so-called claims center only to find out days later that they never received the fax. No problem, I'll just go to a fax center and get a confirmation on the fax. I mean, I have already wasted many hours of my time on this. I should bill them my hourly rate for wasting my time. Let me tell you, the young kid in his early 20's at the fax center was far more competent than the Chase employees. So once again, Chase has my money tied up (this has been ongoing for months), and it is becoming too costly to do business with them at this point. I am tired of the "suprise" of having fraud charges reversed constantly. I just fired Chime for this a few months ago. I really hate when you are on hold for 20 to 30 minutes and have to hear their "hold recording" state that they care about my business when clearly they do not!! After reading the reviews, I see that I am not the only person they are screwing over by allowing fraudsters to just keep the money they steal. I wish Chase would just stop wasting my time...
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August 2023 by Donald Calvin
It was an absolute pleasure working with Lysa. Her attitude is stellar!!!
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August 2023 by Kimberly L.
DO NOT ENTRUST YOUR MONEY TO CHASE BANK!Somebody fraudulently wrote over $800 worth of checks against my checking account, using the mobile deposit app. The one where you take a picture of the checks and deposit them into your account without having to go into the bank. The checks deposited were bogus as hell! They were from some obscure unknown "TV" company, which were printed on copy paper! They were made out to me, and the "signature" on back was my name in a computer generated FONT! Did Chase tell me about it? Nooooo! I found out when I went to take money out of the account the next day to spend on my trip, and was met with a -$800 balance! The bank closed my account and said I had to pay the money back! After days back and forth, I was finally able to open another account, but not after my direct deposit was cancelled and I wasn't able to straighten that out for an additional 2 Weeks! (1 week due to my getting COVID.)So I opened a new account on this past Tuesday, FINALLY depositing TWO PAYCHECKS drawn on CHASE BANK, Thursday I went on the app to Zelle a coworker money, only to find out my account has been restricted, will be closed in 10 days, and THEN I will be sent a cashier's check! The kicker? NOBODY CAN TELL ME WHY THE ACCOUNT IS RESTRICTED OR CLOSED!!I talked to customer service (Ha!), the fraud department, fraudulent checks dept., and the branch manager, who even escalated my concern to Chase Corporate (A joke), and still no one could see in the system the reason why my account was restricted pending closure! . At this point I just want my money so that I can put it in my brand new accounts with United Credit Union.The customer doesn't mean jack to Chase. I am being penalized because they didn't protect my account from fraud, and now I must wait almost a week for them to release MY money, which came by way of my payroll check which was drawn off of a CHASE ACCOUNT.
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July 2023 by Albert Alukal
Had a really nice and smooth experience.. The staffs were helpful and resolved my issues with care.
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May 2023 by Jerry E
Striking building in the middle of the loop. Despite all the hustle and bustle, the staff had smiles and were actually very helpful
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May 2023 by Peter Litton
Great bank and service, teller and safe deposit box.
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May 2023 by Dave Hofer
Cool building with an interesting architectural history. The plaza is very nice and includes the incredible Marc Chagall mosiac on the SE corner. Otherwise, it's a bank-office building. I believe the ATMs are 24-hours in the lobby, but don't quote me on that.
