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January 2024 by Paul R. Loeffel
Been calling forover an hour. Has one phone sit on hold, while the other phone we dialed loan department, account services, even collections. Couldn't get anyone to answer. Eventually started just dialing by name at random and getting voicemails. If your employee and you got a voicemail askingabout your questionable job requirements I was probably me.
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October 2023 by JAMES C
I accessed the phone teller number to obtain money from my account. The directions are difficult to follow. I contacted *********** and spoke to "*********" who listened to my problem and addressed my issue promptly. She responded as quickly as she could and she was so patient and courteous and resolved my issue to complete my request for funds from my account. She was "Excellent"**************************
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July 2023 by Franann Frempong
The only reason I have this bank is because it was provided to me through Nissan when I traded my car in. However, I believe that I can get better service somewhere else and will move forward looking into my options. I call and call and there seems to only be one call rep and they don't understand the issue at hand. No one from management has returned my calls or anything as requested through the call rep. I've been dealing with this issues for over 6 months. Back in Jan is the only time I received a call back and that was because I left a voicemail on who knows who phone, they were the only assistance I've ever received! I do not recommend this bank for any services. If you are in charge of loans and other finances you should be easily accessible and they are NOT!!
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February 2023 by Lisa P.
Love this credit union; the service, the interest and the distance. NOT conveniently located which makes saving a piece of cake. They have a lot of different programs; vacation club, holiday club, car loans, home loans, etc.
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January 2023 by Jacob H.
Quite possibly the worst website functionality I've ever seen on a loan payment portal. Calling in to get help will only make this company even more frustrating as they don't answer the phone, hold times over an hour, and unreliable help on the other line. Waited a half hour just to be told I'd get a call back that was never received. I have never dealt with a more unprofessional banking union then this one. Stay far away
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December 2022 by tonya hicks
First of all I was charged a extra 9000 for car insurance when I clearly had insurance. Ten my car was paid off by chase because I bought a new car and they were supposed to cut me a check and this was Aug 23rd now I can’t even get in touch with anyone. Holding for hours or no answer at all. Horrible business.
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December 2022 by Jose Lopez
Just not happy with them phones are never answered and when you Try to call the automated number they are off too
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December 2022 by Keith Harris
I send things by mail and they handle things for me. I am impressed by their wanting to help the customer.They also have early hours of operation.
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December 2022 by tracey williams
they really need to do better when it comes to there customers, you call they never answer the phone, then you email they dont respond to the emails, and when you do talk to someone they act like they don't know the job they are paid to do, i have been having issues with my account for over two month and still have not get it takin care of poor excuse for a dam credit union, do they have a corp office where you can talk to someone, because this is bad for business
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November 2022 by Mardeesa Allen
VERY BAD COMPANY and NEEDS to be SHUT DOWN!! Called to get a 10 day payout and Jasmine Austin who’s over my account never answered or called me back. I finally talked to her after I called again 4days later after I had to leave a message with a different agent. I told her I needed to cancel my auto pay and she told me she received my message and I need to send an email to cancel. Like why? If I want autopay just call and they will put it in but to cancel you need to send an email?…which doesn’t make sense. I told her another company is paying my car off and she’s saying I need to write an email to get a 10 day payout and the 10 day payout is more than what I owe. I told her we tried to call to get the payout amount but she never answered or returned my calls and the other company decided to write the check for what I owe. Like why am I talking to you for if I have to write all these emails. VERY BAD COMPANY!!!
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November 2022 by Hector Rosa
This Credit Union did everything they could to prevent me from becoming a member. The website was had to navigate. I filled out an application online for a checking account, ran my credit and I was denied. I called and ask why I was denied. I was told I have to open a saving account before I am allowed to open a checking account. I asked the banker to open a savings then. She told me she couldn't, and that I would have to reapply online, click savings account and have my credit ran again. I wasn't going to have this CU run my credit again. Why would the website allow you to click checking account only and run your credit, if that will be an automatic rejection. The whole time she was upset as of I was wasting her time.
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November 2022 by K
Terrible website for account information. No detailed summary given while constantly asking to update, yet never saves information once updated. I made call to service once, and the lady was very nice and helpful.
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July 2022 by Steve Huerta
Charge you 6 dollars to use atm at there own location,charge another 7 dollars every month for maintenance fee,your better off using your regular bank this place has a lot of hidden fees!!
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July 2022 by Jake Holtman
the absolute worst website ever. If you ever get stuck with them, I'm sorry. Website barely functions.
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December 2021 by Maryam Sani
You're the best among the whole traders, i was about giving up on trading until i met you, I'm so grateful for how you have help me trade and make so much profit within a very short time.. I highly recommend you Mrs Caroline Jones.. Contact her on Email:
[email protected]
