Chicago Northside MRI Center provides a mixed patient experience. The facility is nice and the actual medical appointments are often positive. The technicians are described as wonderful, soothing, informative, and concerned, helping patients feel comfortable. Appointments can start on time and the process during the visit is fine, simple, and affordable, with some patients reporting a great and pleasant experience. However, the administrative and customer experience is frequently described as horrendous, aggravatingly awful, and very rude. Significant problems exist with scheduling, billing, and receiving records. The office refuses to provide electronic receipts, requiring in-person pickup or mail. The front desk and billing department are criticized for being difficult to reach by phone, often leaving callers on hold or sending them to voicemail without returning calls. This frustrating administrative process contrasts sharply with the good medical care received during visits.
Awful experience. Impossible to get the radiology report for the patient or for the doctor.
February 2026
I have no idea how they get a license, everything it's a joke...
February 2026
Literally no way to pay online. As of the writing of this review, their website is down and so is their payment portal. They also charge a 2% fee for paying by card.
