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November 2023 by Donna R.
Toyota's service department on Western Avenue in Chicago is so horrendous and corrupt! They wanted us to spend over 2,000 for repairs that was a total lie!! Don't trust their service department, go somewhere else that is reputable and not trying to steal your hard earned money
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November 2023 by Steve Bae
I have not been to a Toyota dealership in over 6+ years. And the reason I stopped going was due to how high the cost was. I was not wrong going to north side Toyota. I thought maybe being that this service shop was about 2 miles from where I am I would be wrong. I was just in for an oil change and tire rotation and I waited over 2.5 hours. I learned that in the middle of the shift the service associate that checked me in disappeared and no one could find him. A different service associate helped get me checked out. It was saw that no one really attempted to talk to me. I was really disappointed as well since I booked online and did not get the credit for the $5 off which the website says I should have been given. This will be the last time I ever go to a Toyota dealership for car service work. One would think that a dealer gets bulk oil so oil changes should be more reasonable.
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November 2023 by fahad mirza
I’ve recently been there and loved the service. James Ross assisted me through out and help me choose a perfect ride. Overall the process took me a while but he was so promising me getting a car. He’s very hospitable and kind. Thanks to all and I would strongly recommend this guy.
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November 2023 by Steve B.
I have not been to a Toyota dealership in over 6+ years. And the reason I stopped going was due to how high the cost was. I was not wrong going to north side Toyota. I thought maybe being that this service shop was about 2 miles from where I am I would be wrong. I was just in for an oil change and tire rotation and I waited over 2.5 hours. I learned that in the middle of the shift the service associate that checked me in disappeared and no one could find him. A different service associate helped get me checked out. It was saw that no one really attempted to talk to me. I was really disappointed as well since I booked online and did not get the credit for the $5 off which the website says I should have been given. This will be the last time I ever go to a Toyota dealership for car service work. One would think that a dealer gets bulk oil so oil changes should be more reasonable.
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November 2023 by Ahmed A.
very bad service department i went there for oil change and they change my oil sticker without changing my oil be carful
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October 2023 by jaime garcia
I just bought my First vehicle and Lawrence the sales consultant was very friendly, straight forward and patient. Ricky the sales manager was able to get me my first vehicle and with everything that I wanted to it to be. I'm grateful to them for making the process smooth and with no pressure. I highly recommend you guys check them out and they will take care of you!
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October 2023 by James B.
Some sketchy reviews here, but my experience with James Ross in Sales was outstanding! He understood my needs, showed me the vehicle I was interested in, and we went on an informative test drive. He connects with clients in such a way that I would feel confident sending my friends to him.
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October 2023 by Rabi Bishokarma
I bought my first car here. I am very happy with my purchase, I got the best deal I can ever get anywhere. Shout out to Lawrence my sales consultant and Evan the Sales manager for such a great deal. Everyone was very nice and helpful. Very nice and pleasant experience with this dealership. Much recommended.
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September 2023 by Luis Chavez
Purchased a new 2024 Camry 9/15. Had a great experience with my sales guy, Alex as well as Ricky. Both nice guys didn’t make me feel pressured. Was able to get me the best deal on the car as well as getting me the best value for my trade in. Thank you Alex and Ricky.
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September 2023 by martha herrera
This is the worst experience I have had from a car dealership. I feel very sad about their way they deal with the sale. They gave me a very poor amount for my trade in when I was offered more in another places and the car we purchased from them we didn’t like it and took it back to get a brand new one we had put a down payment plus my trade in in the first car, we were told specifically down payment was going to be eliminated, they never warned us about all different charges when you return a car you didn’t like it, even we paid cash for a brand new car there wasn’t transparency, seller was so nice that we never expected the way they play with their numbers to screw you up, and sadly the manager did absolutely anything to make things fair or reasonable. After my bad experience I check in all different sToyota dealers site to compare and their prices are higher from everybody else, they made their transactions very confusing for customers. I will never recommend this place.
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September 2023 by Dorota Domanska
We had great experience buying our 2023 Toyota Rav4! Rafael was really great! He was knowledgeable, helpful, and authentic. He made the car buying verysmooth, easy and honest making the whole experience ofbuying a vehicle nearly seamlessand much less stressful thanmy experiences in buying vehiclesin the past. Rafael listened to our needs and requests and was ableto accommodate us with nohassle. Additionally, all the staff was very patient and listened!I highly recommend Rafael!
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September 2023 by Phil S.
08/30/23 - Go figure I go to this big ass 5 story Toyota dealer/service on Western Ave just south of Peterson to go look at a 2021 Honda Accord. I went to see a 2021 Honda Accord that they had listed on the internet. I had a 2011 6 cylinder Honda Accord that was just shy of 205,000 miles. I loved that car but it was time. After an exhaustive search I found the car I wanted. It's not brand new but pretty dam close w16,000 miles in it. Well I've been on the market for a car to replace my 2011 6 cylinder Honda Accord. This car has served me well w/205,000 miles but was sending me signs like constantly needing repairs. So I started the search looking until I found the right car. I ended buying another Honda Accord but this time I bought 2021 Honda Accord w/16,000 miles, almost new. Neither Honda or Toyota make the 6 cylinder car anymore but I bought a 2.0L w/252 HP & an Automatic transmission NOT the Continuously Variable Transmission or CVT which can have problems like overheating, slippage, loss of acceleration and can be quite expensive to repair.The car I bought is beautiful but I miss my 2011 V6 Honda Accord. Time will tell if this replacement will live up to my old Accord. It's a nice car but not quite the juice &!acceleration of my V6.
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August 2023 by Justina Dadson
Antonio was the representative that helped my sister and I with finding the perfect car. I would highly recommend asking for Antonio if you ever go to this dealership. He was very patient with us and explained everything thoroughly. He was absolutely amazing and went above and beyond to make sure we were comfortable with the purchase. He was absolutely knowledgeable about everything and all the details of the cars we looked at. He helped us with reserving a car and helped us with the purchase of the car. He walked us through all the possible payment options available to us and made sure everything was perfect for us. He deserves a raise!
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August 2023 by Marcangelo
I recently visited Northside Toyota to purchase my 2023 Camry TRD; the entire experience, from start to finish, was fantastic! I was treated with outstanding and prompt service as soon as I stepped through the doors.The accommodations were ample! With a comfortable ambiance, I could enjoy the in-house beverages as I waited for the appropriate papers to be processed (or for any personal downtime), keeping me refreshed throughout the ordeal and whatnot.What truly made an impression during my visit was how accommodating the staff was to our needs. Jessica, our salesperson, was excellent in ensuring our experience was nothing but pleasant. Even when our first meeting ran slightly behind schedule, Jessica spent an extra hour ensuring all our questions were answered and given the attention we needed. Her knowledge and hospitality were simply outstanding.Sir William Price, the dealership's Sales Manager, was also great! Showing a genuine eagerness to collaborate with us, we got the most out of what their dealership offered. His understanding of our personal preferences made the process a lot more intuitive.A particular thanks go to Darren, the Finance Manager, who greeted us pleasantly during our visit. He assisted us in locating the finest available financing alternatives that matched our requirements.I cannot thank the entire Northside Toyota staff enough for their excellent service and willingness to cater to our preferences. Truly, they went above and beyond. Thanks to them, I now possess my brand-new car, the 2023 Camry TRD. Northside Toyota is unquestionably the go-to store for anybody looking for an exceptional car-buying experience, as their crew and staff were nothing short of terrific. I strongly suggest Northside Toyota to anybody looking for a new automobile.
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August 2023 by Jorge Perez
Northside Toyota is unquestionably the go-to store for anyone looking for an exceptional car-buying experience, as their crew and staff were terrific. Mr. Alex Katesnelson, sales consultant, was/is the go to salesman at the dealership. He was very personable, professional, knowledgeable and patient in helping me find a car that fit not only my car style but my financial means. I strongly recommend Mr. Katsnelson and the Northside Toyota Team to anybody looking for a new or used car.
