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October 2022 by Callie Bee
Had a great experience using closet works! We started out at the showroom to get a grasp of what we were looking for for our closets. Once we had a good idea a designer came out and measured everything and confirmed everything we needed for the closets. The closet space was particularly tricky because we have angled ceilings. She (Lisa) created a beautiful layout that we got to approve before all pieces went into production. The closets took 11 weeks to be produced (due to Covid the wait times were longer but this was very clearly communicated to us throughout the process). 11 weeks later an installer showed up and did an amazing job (I wish I’d gotten his name because he was so good and professional). One shelf was damaged in shipping, so they came out about a week later to replace it free of charge. He did an excellent job and even cleaned up the space afterwards which was surprising, I figured there would be dust and whatnot but all I had to do was a light mopping (I could tell he tried to wipe up the area as much as possible with rags). Overall I am so happy with closet works service, professionalism, and attention to detail. Highly recommend.
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October 2022 by Alma L
Ive used Closet Works in 2 of my homes. Their designers and installers are experienced and professional. They take their time to work with you to come up with the best design and to make sure everything will be the way you want it. Their installers work efficiently and theyre courteous. If you have any problems after installation, give them a call and they will take care of it. Closet Works is a top notch vendor.
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October 2022 by Alma L.
I've used Closet Works in 2 of my homes. Their designers and installers are experienced and professional. They take the time to work with you to come up with the best design and to make sure everything will be the way you want it. Their installers work efficiently and they're courteous. If you have any problems after installation, give them a call and they will take care of it. Closet Works is a top notch vendor.
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September 2022 by Isaiah H.
I had a home consultation for an install of new shelves/shelving in my bedrooms in early May. I never heard or received a 2nd follow up. This was after calling in and leaving a voicemail with the Rep who did my home visit.
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August 2022 by Suzanne R.
We have been very pleased with the design and installation of several closet and cabinet projects in our home. With an old building the spaces were challenging but Gerry and all the installers solved our lack of storage problems with excellent design, careful installation of quality materials and finishes. We had one small problem with a cabinet drop down table but they re-configured and completed the cabinet at no extra charge. Thanks to all. Suzanne R.
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August 2022 by Erin N.
If I could give zero or negative stars I would. We spent over $16,000 on closets and Gerry Ayala our Closet Works designer mis-measured 9 drawers in two of our closets. Almost a year later this issue hasn't been resolved. He is impossible to reach and when we actually got a response he had the audacity to try and charge us for the re-fit. I don't write a ton of reviews only if something is really good or really bad. This is really bad and I honestly want to give the heads up to anyone looking to hire Closet Works and Gerry Ayala so no one has to go through what we have gone through.
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August 2022 by Stephanie Eugene
If I could give 0 stars I would. I have experienced the most disappointing customer service from Closet Works. I am the second owner of my home and my master bedroom closet shelves collapsed in June. I wasn't sure who installed it so I called California Closets who did not find my address in their system. They still wanted to help and asked for photos and informed me that it's a closet works system. I called Closets by Design and they also could not find my home in the system. Closet works had a record of installing two pantry closets and three guest rooms but could not locate my master bedroom and said they could not help me. I eventually found engraved hardware in my master closet engraved "Closet Works" and contacted them with this information and sent pictures. They started to ignore my emails and calls and after being persistent they replied that years ago they used to sell their systems to contractors and they STILL would not help me claiming it's a liability to repair my closet because if the system fails during repair because they don't have the initial drawings who would be responsible for the damages. I asked for them to at least come and inspect the system and damages and a one time courtesy and of course I was willing to pay for the services but they ignored my voicemails and emails and finally two months later responded that they will not help me....NOTHING. I have yet to find someone willing/able to repair it. In the meantime, my clothes and shelves are on the floor in my room. I don't know what else to do. How could they have done every other closet on my home and I have engraved hardware with their logo but they claim they didn't install it. Sooooo disappointing!!!!
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August 2022 by Torre G.
Multiple issues and no urgency to resolve, up to, and including the President of the company.
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August 2022 by Peggy O.
Every person from Gerry A. the designer to the staff Patty and Linda at the Closet Works location on Clybourn to Peter, Dennis and all the installers to accounting and scheduling, our experience has been so professional and our closets are amazing. We so appreciate all of them and of course the finish products. We have been using Closet Works for the last 20 years and have never been disappointed. Our thanks!
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June 2022 by Judith R
I had 4 estimates for a custom closet and when I compared they were the absolute best! *** was my designer and again comparing her to other 3 she was the most knowledgeable and spent the most time making sure she gave me the best closet for my needs!! You want to order from closet works and ask for ***.
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June 2022 by Alana B.
Closet works was incredible with our install. If you are lucky enough to get Ramon to install your closet, he will be in and out super quick and the closet will look spectacular. So happy with the design that we picked out and the finishes look great for my son's room.
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April 2022 by Debra C.
As usual, Closet Works has delivered excellent service! I have had six closets done including his/her bedroom, two bedrooms, coat closet and linen closets. I recommend them if you prefer a much sophisticated look!
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March 2022 by Nicole W.
Listen, I love Closet Works! This is the third time I've used them. They never disappoint - you do have to do your part. 1. Have a vision for what you want your closet to look like, then give ideas to your consultant. Do not be afraid to ask questions and make adjustments after the initial drawing. I have and I love how it turns out. Also, the installation teams are the best and they are VERY NEAT!!!!!!!! They always clean up and take any extra material- I don't see much-with them. I highly recommend.
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March 2022 by C M Sanders
From start to finish….pure professionalism! Our designer listened to our needs/desires, offered suggestions and then created our closet space. Then, the installers made it a reality. We’re completely satisfied!!
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February 2022 by Gena K.
We have worked with this company a couple of times now and they are great. Quick to respond, polite, professional and work with you on specializing needs!! Teri Magee is great! Highly recommend.
