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March 2024 by Valerie Randle
Oscar was sooooo helpful and sweet!! And his hair is beautiful! Lol thank you Oscar, I love my new bag!!
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February 2024 by Saxon James
Gio assisted me with a hard to find item. He located the last one available at his location & shipped to me so quickly. He was super helpful, kind & efficient. Highly knowledgeable and he did not waste any time getting me taken care of.
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February 2024 by William
COACH store on North Michigan Avenue in Chicago is a class act.The staff (especially Hannah) is very helpful, considerate and friendly. Hannah went above and beyond to find the (item) shoes I wanted for my wife for Valentine's Day. Hannah called the COACH Outlet store to find the item and inform the store to hold the item for me. This is a service of the highest standard. I highly recommend COACH Michigan Ave, Chicago. It's located on the "Magnificent Mile" and it is Magnificent!
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February 2024 by Dee Kay
Didn’t have the best day. There was no one in the store when I came, and someone asked me if they can help me when I walked in. I politely told them I was just looking around and if I need help, I’ll let them know. And the lady that was standing behind me the whole time I was looking around, said that they didn’t have it. Another associate looked in the back and they had the back. What a miracle. So the lady “helping” me Wasn’t even eligible on the inventory that they currently had. That kind of turned me off a bit. Another thing that turned me off is that I felt pressured to buy something. The lady watching me while shopping, kept making comments about how I should get the bag and how it’s exactly my style lol. I don’t like feeling pressured to buy anything. I didn’t really like my experience, so I made an excuse and left the store. I will order my item online. I didn’t even get a chance to look around the store. I just felt like her. Her eyes were burning a hole in the back of my head and I don’t like being bothered when I’m shopping. I like to look at things and think through things on my own, without a sales associate constantly talking and bothering me and watching me. If I politely say, I don’t need help at the moment, that means exactly what I said lol.
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February 2024 by Bob James
Selection was fairly poor, and because the store is relatively tiny, it gets cramped quick. Inventory want that great either. Employees were quite friendly though, and we're very willing to help out.
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February 2024 by Ellen Wang
They were really helpful! Their sales team is diverse and cheerful. They helped me exchange a bag that was gifted through an online purchase with no troubles and I got to monogram my new bag complimentary which was a nice surprise.
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January 2024 by Tori Wilson
Hannah was super helpful and friendly!
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December 2023 by Tee L
Kayla is the best! Go see her! Thanks for helping me out!
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October 2023 by Demi Smith
This was my first time in their newer location on MI ave. The other one used to be closer to Ferragamo and was much bigger. While this store was smaller and didn't have a lot of inventory, & they didn't have the item in store that I wanted, they were able to order online for me with free shipping. The reason for this review is because Hannah S the sales associate was so helpful! She is fantastic and really made our shopping an enjoyable experience.
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September 2023 by Chris Coffee
I would not recommend this place, but I did find the man bag I wanted ther n went straight to the online store n got it for 150, n the store it was 450?????, go see watThey got n order it online♿️bye, my thumbs hurt
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September 2023 by Leah
We stopped in while killing time in Chicago. I didn't end up buying anything but the sales associate who helped me was great to work with. She wasn't pushy and very nice and helpful.
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August 2023 by La Toi Frye
I had such a pleasant experience here. I wish I could remember the associate's name who helped us. He was very patient and helped us narrow down the bags that we wanted, and also customize them with pins and tags. It made a very fun time shopping on the Mag Mile!
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August 2023 by Patricia Brannan
Shout out to the very accommodating staff in this store, especially, Marco Cerda. I had a gift card issue and he was extremely patient and gracious in trying to solve the issue with lots of phone time connecting with his departments for a resolution. Marco has a great attitude, is professional and knows how to handle stressful situations. Great representative for the store and the brand. Thanks, Marco!
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August 2023 by Leah J
We stopped in while killing time in Chicago. I didn't end up buying anything but the sales associate who helped me was great to work with. She wasn't pushy and very nice and helpful.
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June 2023 by Rachel Johns
DO NOT SHOP HERE!!!!! As a resident of the River North Community I find it ridiculously confounding that every time I try to shop at this store I’m stopped by security who won’t even unlock the door during business hours. Today at roughly 6:30pm, after security and an employee hymned and ha’d about it and looked me up and down they finally opened the door. When I asked them what was the problem and voiced my concerns about the lack of customer service and being barred from the store they simply said, “It’s crowd control.! There’s literally 2 old white people in the store and I’m coming in as a mom with an iPhone and a wallet (no bags, not that it should even matter) and my 10 and 12 year olds who have nothing on them as well. I literally won’t be attempting to shop here again and I’ll be writing corporate a letter on formal letterhead because this is ridiculous! Tell me your racial profiling without telling me you’re racially profiling. Adding insult to injury, the security guard and the sales associate were both Black men. I won’t even get into the semantics about how my monthly salary is probably more than their annual income combined but yeah, I’ll never go back. My money spends just fine at higher end stores anyway.