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April 2024 by Maria Lara
I'm really upset. I ordered online a custom cake. I was so super excited for my first cold stone ice cream cake. I picked it up and was kind of disappointed that it was small. I shrugged off, thinking it's what's inside that matters. Two days later (today on my birthday), I cut it open, and it doesn't taste like cheesecake flavor, nor the fruit mixed in I ordered, nor the red velvet cake. It was as if they gave me one from their pre-made. It was stale, too. What a sad birthday I just had... ? ?
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April 2024 by Alma Sales
Some of the workers were not wearing gloves when preparing the ice cream and the cold stone didn't look like it was cleaned. I even had chocolate in my ice cream when I asked for a blueberry and fruit mix.
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March 2024 by Bianca Carmona
This place has gone down hill! I know they rotate college kids in and out but the ones when we went just didn’t seem to have any will to live and worked at the slowest pace possible. They were more concerned about mobile orders and the portions were crazy!!!!! A medium cup was half filled. Terrible terrible!
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February 2024 by Cyan Merritt
Sometimes depending on the staff they will attend to the customers, in a good manner. But the constant observation I have experienced is the floors being dirty and the windows, ice cream displays are sticky. On weekends when the store is not busy, I have seen staff wear pajamas to work and not picking up their hair while working. This is unacceptable and needs to be changed, especially in food service and ensuring that it is safe for customers to eat. The second time going back, I found a hair in my ice cream.
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December 2023 by Elizabeth Torres
It had been a couple of years since I have visited cold stone. Every time I went I was always a happy customer. However, this time I was very unhappy and felt unwelcome. When I asked to taste the coffee ice cream, the employee looked annoyed by the request. I asked for the berry berry berry good ice cream (size medium). Honestly I should have just walked out the moment I saw how little ice cream he was scooping up. He put very little berries and when he was done mixing he place the ice cream in the cup and It look like I had order a small ice cream. So, he decided to walk back and just place more chocolate ice cream on top and not mix it. I mentioned to him that it was very little berries and not mixed. His response was, you have to pay extra. I was so annoyed and just walked away.I don’t plan on coming back to cold stone. Cold stone doesn’t have to welcoming environment or service they used to have.
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December 2023 by Joaquin Samano
Asking for a berry berry berry good chocolate and they only added 3 pieces of strawberry. I let them know that it had close to nothing and they said they couldn’t do anything about it.
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December 2023 by M. Khadeer
Paid $20 for this. Vanilla ice cream with Oreo x4 and M&Mx2. There is barely any oreo ice cream. In this picture, you can only see maybe 3 oreo pieces.
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September 2023 by alexandria rambus
They nickel and dime you for everything and have the audacity to be rude, I won’t ever be back.
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September 2023 by Alexandria R.
The way they nickel and dime you for everything is ridiculous. And they are rude, I will never be back!
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September 2023 by Claire W.
I love Cold Stone but this location is horrendous, the last three times I've been there I've seen flies buzzing around and landing on the ice cream or mix ins. Tonight the woman mixed up my order and the ice cream was half melted and the cone was extremely stale like not just hard but had a weird taste. Both workers were so rushed and exhausted even though we were the only ones in the store. The woman was also not wearing any gloves and touching her face/hair I was so disgusted I wanted to just throw it out right there... I took two bites and threw it out around the corner but still. As a local in little Italy I think I'll just make the extra effort to find a new location till they hire new staff In a few months.
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September 2023 by karimunnisa shaikh
It’s soo delicious I love it
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August 2023 by Lorren Cotton
Yum yum. Only downer is the didn't have a lid for the Everyone size, which is what I wanted.
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July 2023 by Bruce Wu
Great location and product. I have stopped by here twice on times that were not busy and both times I was greeted in a hostile manner over small questions. Asking for a single flavor sample was met with incredulity. Would love to come here more if staff were nicer.
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July 2023 by Mateo G.
Order was cancelled. Waited almost a whole hour before someone called me around my relieve time saying they didn't have what I was ordering. Waste of time
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June 2023 by Shortridge F.
They have so many flavors of ice cream. Some of them are very tasty, and others I don't like. I am most attracted to chocolate and vanilla. People are there often and it is a great place.
