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September 2023 by Colleen K.
This place is the worst! When I got there they had given away the van I had ordered . Then told me to go to another location. I told them I didnt have time for that. The lazy guy working never got out of his chair he just said bring me over your paper work. Unreliable, rude attitude and extremely lazy!
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September 2023 by Zen A.
THE WORST CUSTOMER SERVICE !!!!! Don't be fooled when somebody is actually nice to you on the phone when you call them, because, once there is a problem they turn their phone to message mode and then run out the clock and go home for the day. Awful service and honestly they really don't care whether they screw up. STAY AWAY!!!
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July 2023 by Jeff M.
Reserved a 20' truck almost two months ago. Was told a day and a half before the move that my truck was only available a multiple-hour drive away. I know that U-Haul gives themselves the out with fine print in their contract but this is an appalling business model for the customer and I will be avoiding them in the future if I possibly can.
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June 2023 by Focusedon N.
Crystal is amazing. Thank you for your kindness today. I was frustrated in line due to a move and she sensed I was upset. She greeted us and got the process moving and gave me a strawberry donut (and paper towel) and a charger! Super sweet and professional- defused the situations and got me laughing. In the end, we were taken care of! Thank you!
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April 2023 by Samantha V.
The lady over the phone lied to me and said that I couldn't use my paper copy of my drivers license to rent a truck and I called to other locations and they said that they would approve it. It is extremely wrong for the lady to be relaying wrong information's to customers and I will never recommend this specific location to anyone.
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October 2022 by Chad B.
Good spot for dumpster diving on the weekend. Often have furniture, boxes and trash left in alley on north side of bldg off Racine.
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June 2022 by Jonah M.
Terrible terrible terrible customer service. I dropped off a truck and car dolly. The representative was friendly, and quickly checked out my drop-off and sent me on my way. I noticed that the drop off receipt only mentioned the U-Haul, but was assured that "sometimes they take some time to come in." The next day, I got a call from U-Haul saying that I had not dropped off the dolly; the phone representative was disconnected during this conversation and U-Haul charged be 40$ for an "extension. " I tried calling this location and calling U-Haul corporate. This location won't even pick up their phone, and it just routes back to the corporate number. I got jumped around departments in corporate, and have currently wasted one and a half hours on this mess.if you drop off at this location, DONT LEAVE UNTIL YOU HAVE ALL OF YOUR DROP-OFF RECEIPTS. Also make sure that the receipt you get mentions ALL of your rentals. Waiting at the location for that "20 minutes" would have saved me hours of time on the phone.
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November 2021 by Alexa victorious
Had all supplies on stock. How happy it made me. ?
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October 2021 by Brandon S.
I ended up needing to move a piece of furniture from Lincoln Park to the western suburbs last minute. It was too large to fit in my car. I was fortunate to be able to book their smaller van on a moments notice online. The GMC Savanna was ready for me before I walked to the U-Haul garage. Returning it after hours was also seamless.
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January 2021 by Samantha C.
I would definitely recommend making a UHAUL reservation online a few weeks in advance prior to coming here because this place is SWAMPED during your typical month end/first of the month. Even if you have a reservation you will still need to wait at least 20 minutes if you are checking in person. You can definitely opt of mobile app check-in, but seems like a hassle where you'd have to provide a lot more info than necessary! The employees are helpful and friendly, which makes returning your rental painless!