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March 2024 by Linda Ciolek
I had the new hot honey chicken bowl. It was like $16 downtown. What a mistake! Filled with jasmine rice with a few, not many, slices of pickled cucumber and carrots. Sauce was supposed to be warm and spicy. It was just room temperature honey in a cup. Blah. It was awful because there wasn’t enough sauce and hardly any veggies. It wasn’t the server’s fault, corporate has no taste buds. Don’t bother trying it. Never again.
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March 2024 by Anna Rivera
Nice clean. And the food is good. Employees are real nice and friendly also.
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January 2024 by A W
Great Chicken Caesar Salad, bread is amazing and the Customer Service is phenomenal!!!
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January 2024 by Alex A.
They didn't give me what I ordered , I pay for a Turkey, cream cheese and egg bagel $8.00 and they gave me a chicken with American cheese and the lady bad service.
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January 2024 by Michelle Secor
Ate here for lunch & the place looks like it has been spruced up! Food was good better presentation than it has been in awhile. I noticed a new manager, who greeted us with a smile & was very accommodating! Glad this place has kept its place on Dearborn.
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December 2023 by Chantal Bolden
I ordered the spicy Italian beef with chicken noodle soup. The sandwich was so delicious I had to order a second Italian beef it was that good. The meat was so fresh and it just melts in your mouth. The bread was definitely fresh and like a pillow. If you go there please order the spicy Italian beef I promise you will not be disappointed.
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December 2023 by Theresa W.
Food just average. Ambiance is unwelcoming. Half the restaurant is staged for take out and catering with table and chairs smashed together with orders and bags piled up. The soda machine has not worked in over a year. It's always cold when I visit and therefore not someplace that I feel like enjoying my meal at. This unwelcoming environment almost seems designed to keep patrons from dining in and I notice it with other spots downtown as well. The Cosi experience now compared to 10 years ago is night and day.
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October 2023 by Allan T.
I went back to Cosi for the first time in a few years. I was so disappointed. The highlight of Cosi has always been the warm bread and eating the ends while you waited. My sandwich arrived with cold cold bread. No warm ends to enjoy either. Just a boring cold sandwich. Such a shame.
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October 2023 by David
My company orders catering from here about 1 time a month at least. They typically forget to not put Mayo on it. Today despite no mayo requested I got it on my sandwhich as well as an extra cup of it. Also the bacon was soggy and sad instead of even remotely crisp. Thick tomatoes also watered down the sandwhich. Have asked company to stop ordering from here until they improve.
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October 2023 by Chris Pandolfo
I'm not going back and want to make sure other people don't get ripped off.Order pick-up off Google with no service fee. Charged $15 but when I got there receipt read $10. I asked for the difference back was denied. I work in the building I could have just walked down stairs to order.In response to reply: your manager should have accommodated me on site in the moment. Instead of shrugging his shoulders. I'm not going back and want to make sure other people don't get ripped off by your medicore products.
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October 2023 by Bill London
I've had nothing but great food everytime I've been there. 4/5 because they're always understaffed so we wait a while for food.
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October 2023 by Debbie Y.
Missed their square bagels which they no longer have. Food is decent at best, but their staff at this location are very rude. It's not worth it with so many other options.
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September 2023 by Vena Nelson
Tomato Basil Soup too watery this morning and the taste wasn't quite
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June 2023 by B Marquez
Luis was awesome, great customer service and quick to help. Appreciate this when back at work and downtown, so busy, but they try to make your day go smoother. Thanks Luis!
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June 2023 by Mary R.
I don't know what their deal is but since coming out of the pandemic the quality is just not the same. The employees themselves are nice but could really use a uniform. The food is just thrown together at times. I ordered a signature salad today with chicken - got no chicken, the pear was diced in giant quarter chunks and tasted off, and they used Romain lettuce instead of mixed greens. To top it off, pun intended, they added like a pound of feta cheese to the top (recipe calls for blue). I legit couldn't eat it. This was the last straw for me. Will never come here again!
