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May 2023 by Jerad Kluting
I have been a long time customer of Crosell & Co. The selection of exquisite items for the home and gift giving is bar none. The service of the staff is always of the utmost professional, warm and welcoming. When get to Chicago be sure to check out this gem just off the Magnificent Mile. (Michigan Ave.)Services: Home decor selection
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February 2023 by C M.
Dianne was incredibly helpful with setting up my registry and showing me the glassware I was looking for in store!! Highly recommend going here!
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January 2023 by lizzie goldwaters
They do not answer the phone so I went to Michigan Ave and Neiman Marcus has all the same stuff but more so you can go there instead!
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May 2022 by Noelle E.
Great shop, lots of unique items especially for our registry! Wish they were a little more responsive via email but excellent customer service in store
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February 2022 by Fayth K
Don't bother with this place. I don't know why low quality service like this can even exist in this neighborhood. Though friendly in person, I placed two orders at two different times. For each I was told it would take two weeks. For each I had to call a MONTH later, was told there would be dekivery. I had to pick up the first myself. For the second I called multiple times, each of 3 people said it would be delivered, told me the product was in the store - one man yelled at me. Each time they took the delivery address (it's 4 blacks away), each time they said it would be handled the next day. They NEVER reached the recipient even though I have them the number several times. Five times over 3 weeks they said they'd handle it. This whole ordeal was a total of SEVEN WEEKS of calling, being lied to, and finally some rude man yelling at me. This was a gift, it was never delivered, I never received any follow-up, I had to call a number of times and they're always frantic. Unbelievably bad service. Go to Jonathan Adler around the corner where they're professional. This place is a waste of time.
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August 2021 by David T
We loved this store. Wonderful collection of household decor with some jewelry. Prices were expected but this is a "high end" venue. Substitute staffer (a milliner) was personable and helpful.
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December 2020 by Ann R
Best place for fabulous gifts and housewares. Must stop shop
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November 2020 by Maria E.
Look no further for gorgeous Christmas accents for your home--or for home decor accents and dining year-round. Got these lovely gifts (one-of-a-kind Santa for Christmas last year, and the lighted Christmas lantern for my Thanksgiving-time birthday this year), and they really complete the room. Stop by and check out all they have, or shop online. You will definitely find things you can't find elsewhere.
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November 2020 by Phil
I read that Crosell & Co suffered from vandalism and violence in Aug 2020. I am so sorry that happened to your store, you are innocent. I hope and pray for ease and prosperity long into the future for you.Peace on earth
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April 2020 by Ann Rundle
over the top customer service! Dianne goes out her way to find fabulous stuff, and is equally attentive to helping you find that special item ... I have been shopping at Crosell & Co. since their early days on North Damen ... LOVE the latest location ...
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April 2020 by Susan S.
I love this store and have been following it since they were in Bucktown. Classy tableware and nice scarves. The store is nicely laid out, too.
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February 2020 by Monahiem Russell
Perfect!!
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March 2019 by Allison Ivy
Crosell & Co. is the most beautiful gift and housewares shop in the city. The assortment is dazzling and every time I step foot inside I fall in love with everything! I have visited many times to purchase wedding gifts, housewares, and house warming presents. They have the best assortment of Mackenzie Childs in Chicago and carry other product lines such as Juliska, Michael Aram, Vietri, etc. Diane who owns the shop is absolutely fabulous, has excellent taste, and is wonderful at providing perfect suggestions. If you are looking for something special don't hesitate to stop in and purchase a gift, and treat yourself as well!
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December 2018 by Thomas Tyralski
The sales ladies were very pleasant.
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October 2018 by Doris Bartek
Where to start. Amazing merchandise, floor to ceiling. Diane Crosell is a dream to work!!!
