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February 2024 by Tyrone Valdez
Renting from Cubesmart was seamless and Alex made it possible! The facility is very well maintained and brightly lit. The app makes it convenient for all customers to access the facility and keep your storage unit safe and secure.
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February 2024 by JOSE ISAAC
Everything was great about the storage
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February 2024 by Jose Castro
I had the best customer service ever by Employee Alex very professional and polite and explained everything clearly very impressed
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January 2024 by Sheyla Bermudez
I have never been to a storage unit this was the first time and the experience I had at cubesmart was amazing I recommend to everyone.and they are very clean
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December 2023 by Moises Flores
Clean well lighted and helpful staff
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November 2023 by erica sanchez
Super kind and helpful the establishment is always clean! Thanks
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November 2023 by John Boehm
I would like to thank Alex and Chris at the Diverey location in Chicago. They were the most professional and helpful throughout my stay at Cubesmart. I highly recommend this location.
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November 2023 by CASINO JUNKIES
Awesome place to leave my stuff for the moment. Very clean and organize
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October 2023 by Betsy Miller
Good customer service in person.I would have given them 5 stars but getting a hold of someone on the telephone is nearly impossible.
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October 2023 by Kendra Clark
Yes I recommend this storage facility to everyone and anyone who need it. The its very clean and accessible, the staff there are great and understanding.
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August 2023 by Susanne Collins
Place is clean and codes required for all doors, for security. Access hours are good. The gentleman that works here, works so hard, yet is always nice and helpful. He is great!
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August 2023 by Deborah Badillo
I have been a customer since they opened and the rent is ridiculous it's dirty ,stained carpet. Insurance is garbage . Lock was taken off no one has a clue had to buy another ,they don't care . It's changed so much but rent is like every 6 months no incentive or promos for loyal customers . I will be looking for another storage company that appreciates to help business
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July 2023 by R García
I rented a unit online. Which was easy . I received an email with instructions about my unit. The next day (July fourth) I packed a few things and headed to storage. The garage space is clean , they have Dollies to use and the elevator is pretty huge . The only issue was that once I packed everything into the car and then into the dolly and made my way to the fourth floor . I found my unit. It didn’t have the temporary combination lock or hang tag the email mentioned . It had a yellow lock that needed a key. To which I didn’t have. I ended up dragging my things back downstairs and into my car . And needed to call it quits being that I had nowhere to put my things in . That was an inconvenience, especially being that it was almost 90 degrees. I did call the number in the email but no luck. Im going to try again today .This is an added comment: the next morning I did have two separate managers get I touched with me and they were really nice and apologized. I did end up showing up the next day and was able to get in. The parking garage is huge as well for those who have moving trucks. And it’s a pretty clean storage unit/building
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July 2023 by Sarah Polster
PROS: In general, the 4100 W. Diversey location is clean and well managed, carts are in good order and available, loading dock is easy to access, and elevators run well. But -- when I can get a hold of him -- Alex the manager makes this place a step above. He is always personally very professional, friendly and helpful, making us feel like we are dealing with a real person! He even courteously extended our check-out date when we misplaced our key.CONS: Our rugs, stored for almost 4 years, were infested with some kind of carpet beetle. The racket they run with constantly jacking up your rate is near highway robbery, but all storage unit companies do that. And, unfortunately, the office doesn't seem to keep regular hours and on several occasions no one was there.
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July 2023 by William Gibbs
Wonderful customer service. Chris and Alex are amazing. I've have two storage units and each time is a delight. Unlike so many storage companies these guys rock.
