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April 2024 by Justin Provo
Takeaway: this place kinda sucks, but it is what it is. If you have other options, pay the few extra dollars to avoid the hassle.Moved to this storage unit for it's convenient location to my apartment. I got a 10x10 unit indoors for the same price as my outdoor 5x7 unit in the burbs. Got tired of trying to defrost my locks or letting the weather determine when I could access my stuff.Pros:- Promo pricing for first few months- Indoors- Drive up garage near elevatorsCons:-Storage units are on 2nd floor of a building full of art studios and event spaces (a lot of non-storage visitors can go through your stuff if left unattended between trips up the elevator; hasn't happened to me, but it is something I plan around).- Small parking lot for a building that can hold hundreds of people.- Did not disclose that the price signed on the contract was promotional or when the promo period expires (but as usual, they can change the price whenever they want with 30 days notice)- Only space for one or two cars (or one moving truck) in the garage - with a massive pillar that will only allow smaller cars to use 2nd space.- Only have 2 small, semi-broken flatbed dollies (best to bring your own)- They claimed to have sent a certified letter to my address notifying me of the price increase, but I never received it. They couldn't provide proof that it was delivered either. I called the office to ask for a digital copy of it and they made a big fuss before finally sending it to me. All other docs are emailed to my account but they said they have to mail the letter certified by law (but won't agree to ALSO email the letter, "because that's the law..." that you can't send both?)- The person managing the office told me that it's normal to see price increases at least once a year, but not to exceed every 4-6 months...
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March 2024 by Alicia Martin
I've been to a few storages before and I believe this one is the nicest. I like that I have access late after hours any day of the week. In Chicago, it is rare to receive quality customer service; However, the Customer service provided by Tiffany was impeccable! She's a true gem.
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March 2024 by G Tones
The front desk personnel were always nice and very helpful. In fact, all the employees I spoke to were great, very nice and helpful. I was very satisfied with the service and the premises were well taken care of.
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November 2023 by Paul Trolander
The employees at cubesmart were very good at their jobs and at explaining to me anything I needed to know about the storage units and building. They were never too busy to help me. One person, I believe her name was Tiffany, helped with my questions about how to terminate my lease. She’s great
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October 2023 by James Omalley
Rented at 1038 W. 35th. I rented on line but called the office first. Edward provided great service. Made another call the day before I moved in and again was provided great service by Tiffany. They both assisted me the day of the move.The personnel and the ease of the on-line registration made this a 5 Star experience.
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October 2023 by S Mir
The good:* Clean storage area* Safe entranceThe bad:* Got a massive price hike 6 months into the lease with very short notice (rate more than doubled)* Elevators are quite hard to operate. The storage floors are mixed with other commercial floors... It will take a long time before you actually get to your storage.Overall not recommended. We switched to another company.
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September 2023 by Elizabeth G.
I am renting a storage unit here and it has been a real problem trying to access the unit. The parking area is very limited due to other businesses being in the building making it impossible to park near the building. The only time parking is available is on the weekends and evenings but on Saturday the build has no access after 6pm and is closed on Sunday. This is very inconvenient.
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September 2023 by Alexa Norman
Tiffany was an enormous help as I moved my things out of this cubesmart. She made sure I knew what I was doing and checked me out super quickly! Above all, she was a friendly face, which I’m sure we could all use on moving days!
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September 2023 by Doris Miller
Ease of renting. Clean, well lit storage areas. Big parking lot and really easy to get to from my son’s college. Very responsive staff too!
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July 2023 by Michelle Curtin
The manager of this location (Tiffany I believe) has been extremely helpful and diligent in following up with me and making sure I had everything I needed to get access to my new unit. Super accommodating and friendly!
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July 2023 by Cricket Calypso
The facility is clean and well maintained. It is well lit and I feel safe going to my storage unit at any time during the hours of availability. Tiffany and Edward in the office are absolutely wonderful! They know the job well, are courteous and professional. The only thing I would say was a disappointment is that due to the location being in a building with other businesses, many time the carts provided to assist Cubesmart customers with moving were unavailable after Cubesmart office hours.
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June 2023 by Jacqueline Krueger
Tiffany is the best! The facility is clean as are the bathrooms. Two elevators. Access to loading and unloading can be a bit challenging at times but overall ok.
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June 2023 by Sebastian P.
This location smells and looks amazing! It was so easy to get a unit here and the GM Tiffany has been such a huge help. My son is packing up all of his things here and it has been such an easy move. 10/10 wonderful location and vibes!
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June 2023 by Amelia
I want to start this review by sending a HUGE THANK YOU to Tiffany! She helped make the already stressful event of moving, much easier and helped ease my worries regarding my belongings. This was the third storage spot I checked out on that particular day. I was nowhere near close to being happy with the first two and thought I'd be doomed to have to pick a mediocre place to store my things. That being said, I was immediately impressed with the cleanliness of the CubeSmart office when I walked in. It was clean and it smelled nice in there. The best part is, I was immediately and kindly greeted with a warm smile! At no point throughout the entire process did I feel like I was bothering Tiffany with my questions and concerns, nor did I feel pressured to rent one of their storage units. She was even willing to give me a tour of the unit I was interested in and because of that, I realized that the initial size I thought I needed was way too small!! So that definitely saved me a headache. The monthly fee is also pretty affordable. The security of the building and units is legit as well. The storage units themselves also smelled clean! There was no mildew or "old" smell at all. No garbage on the floors, nada! Go check it out for yourself :)
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June 2023 by Kaylin King
I am incredibly satisfied with my experience with CubeSmart Self Storage. I am particularly thankful to Miss Tiffany who assisted me throughout the beginning of the process. Miss Tiffany was truly a superstar and was communicative, helpful, kind, and warm! She made a difficult and stressful time for me so much easier and I am incredibly grateful for her. If you are thinking on choosing CubeSmart please look out for Miss Tiffany, she will take good care of you!
