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November 2023 by Josh Ruuth
Best bag I’ve ever owned. Get one
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July 2023 by Ryan Williams
Absolutely amazing experience, great customer service, and a superior quality product. Purchased the Bucktown bag and couldn’t be happier with the design and build. Materials are exceptional, and it is made for the long-haul. This bag will be my daily companion at work for a long time. I followed up with Chris after my order to ensure it would arrive in time for an upcoming trip, and he made sure that happened. Great company and great products, made right here in Chicago. Don’t wait.
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October 2022 by y o
I purchased this product after 3 months of struggling with it. I was very satisfied with the quality that matched the price, and I could feel the spirit of American craftsmanship in the precise and strong sewing.
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November 2021 by Michael Nagel
This bag defies the elementsThrilled I could find a high quality messenger bag that is made locally and designed to hold up to this crazy Chicago weather.They made it super easy to make a selection from all their sweet lookin' bags and to make minor adjustments to the one I selected.Nice place, friendly owner, a classic Chicago business!
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August 2021 by Larry Joseph
I am a bag collector from many brands and countries Defy definitely top of the list for there style and attention to detail definitely great bag company I've bought bags triple the price from high quality companies that can't come close to Defys customer for life I just with they would go back to making there bags with different leather like a few year ago!
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June 2021 by Ailen X.
I just got my Defy mask in the mail. It's awesome. It fits comfortably and looks incredible. If you are looking for a great mask that will hold your chin comfortably, this is the one for you. They add a little extra fabric to cover the nose and chin. The stretch is sturdy and helps adapt to any head size. The customer service is also really impressive. First time dealing with this company and they were very quick to ship the product and even quicker to respond to my emails, although many people just plain forget about them.
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October 2020 by Rick
STAY AWAY!!WORST CUSTOMER SERVICE EVER!! THEY DON’T CARE ABOUT YOU AS A CUSTOMER, ONLY YOUR MONEY!! ANY ISSUES WITH SHIPPING OR YOUR ORDER AND ITS YOUR PROBLEM NOT THEIRS PER THEIR POLICY.Placed an order, and paid extra money for 2 day expedited shipping. Placed order on September 28th. They verified order that day. As of October 5th I still had not received my order. Reached out to customer daily for an update. They blame the issue on UPS. UPS said they never received the package. After 8 business days and my constant status communication, their automated email suddenly said it shipped. It showed the next day:I asked them for a shipping refund, and they want me to contact UPS to get a refund on my expedited shipping.THEY TRULY COULD CARE LESS. I WILL NEVER SUPPORT THIS HORRIBLE COMPANY AGAIN AND WILL TELL FAMILY AND FRIENDS THE SAME.
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October 2020 by Randall Schickler
Just received my Defy mask in the mail. It is totally badass. Fits comfortably and looks incredible. If you're looking for a large mask that will comfortably contain your beard, this is the way to go. They add a bit of additional cloth to cover your nose and under your chin. The drawstring is solid and helps adapt to any size noggin.Customer service is also really impressive. First time dealing with his company and they shipped super fast and responded to my emails even faster.
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January 2020 by Patrick Vallely
I discovered DEFY about 4 years ago and have loved their products ever since. My first bag I use for work daily and it’s just as good as the day I got it. Messenger bag, Fanny pack, stash bags, hats, backpack and even a lunchbox later, this gear is unbeatable on many levels.
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October 2019 by Greg Schmidt
Stopped by their shop last week while in Chicago and picked up an Insidious Sling Bag. Perfect size for my small laptop and looks rad while taking trips on my GS. The reason I’m taking the time to write a review is during my trip back to St Louis yesterday I rode through 3 hrs of torrential downpour. This thing actually keep my laptop and other gadgets dry and safe! Well done on the design guys. I truly dig the product.
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April 2019 by Glen
They showed unprofessional attitude.
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March 2019 by Bob Salamone
I have and have had many bags both large production (Osprey, Arc'teryx,) and hand made (R.E. Load, Timbuk2, Filson) and I really feel that Defy is the best value I have seen. Their bags are in the price range of higher end mass production but have every bit or quality and innovation and the boutique hand made shops. I would buy these bags anywhere I lived, but living in Chicago, it is great to get hands on the bags before purchase with 1-1 service and you support local economy! Last but not least, its the coolest retail space ever.. they buzz you in, you walk down a long hallway and go into a brick showroom that looks like a Capone liquor cache.. true Chicago experience (also posted on Yelp)
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February 2019 by Bob S.
I have and have had many bags both large production (Osprey, Arc'teryx,) and hand made (R.E. Load, Timbuk2, Filson) and I really feel that Defy is the best value I have seen. Their bags are in the price range of higher end mass production but have every bit or quality and innovation and the boutique hand made shops. I would buy these bags anywhere I lived but living in Chicago, it is great to get hands on the bags before purchase with 1-1 service and you support local economy! Last but not least, its the coolest retail space ever.. they buzz you in, you walk down a long hallway and fo into a brick showroom that looks like a Capone liquor cache.. true Chicago experience
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September 2018 by Rob Brookman
Part of buying a Defy bag is your proximity to your producer — get in touch with them and you can tell these guys are jazzed about what they do and take a huge amount of care making and shipping every piece. The two leather work bags I have are exquisite and the attention to detail and quality is painstaking down to the finest detail. I expect with commonsense care I'll have them forever. People ask me about them all the time when I'm out and I'm happy to talk up a local business that's great to work with, proud of their products and always trying new things.
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September 2018 by Seunghark Andy Cho
Exceptionally well crafted and handmade bags manufactured in Chicago, unlikely those cheap bags that other vendors mass-produce from factories in China.
