-
March 2025 by Marcus M
Love this store. It's well kept and Dan in the bike shop does a great job. I'd recommend buying mountain/road bikes from them and signing up for the tune up plan. Don't go to Walmart because the bikes there are similarly priced but suck. Dan got my bike tuned up quickly, with good communication (that part is rare these days). Thanks!
-
March 2025 by Sharon
Although the store is on the higher end, the associate BRENDAN was extremely helpful and patient with me; I appreciate your commitment to hiring excellent employees.
-
January 2025 by andres ortiz
Waited for someone to come help attend me since the sweater was locked which was no problem but the manager on duty saw me and said someone would help me still waited and nothing. Asked another employee and told me to ask someone at register Like if it was my responsibility Mind you this was a hour of being open and no people . They were suppose to hold some pants for me in the only size left which another dicks had already called for them to tell me it’s not here .
-
December 2024 by Paul ortiz
Didnt want to do a return because the shoes were "used." Purchase was made via online 11/27/24. Made the team member aware of the online procedure and how I was instructed to go in to the store and a team member will take care of the return. Shoes were in a 9.8/10 condition. A small, stain from snow that was on the left side of the shoe deemed it used and therefore can't be returned. I spoke, to my knowledge, the "manager" even though his name tag said customer service associate. Had a naruto tattoo on his left forearm (sealing jutsu) symbol. With a nonchalant attitude he said they aren't resell-able. I told him I was instructed via website that you all will accept the return upon my arrival. He acted as if the return was coming out of his paycheck/pockets and denied my return. I understand there are guidelines and rules to go about returned merchandise, use better judgment. The "manager" with the weak naruto (sealing jutsu) tattoo appears to not know how to differentiate a customer making an honest return and someone trying to pull a fast one. Its a minimum wage job, I know they go through a lot.
-
November 2024 by Shamonique Jones
Andrew and renzo did a great job assisting me in the store! They were very patient with an and extremely professional!!
-
September 2024 by Hallie Parrott
My mom bought me a pair of Birkenstock clogs for my birthday. She ordered them online (from Dick’s) and shipped them to my apartment. They didn’t fit, so I took them into this store to exchange them (I had the email receipt from her). The shoe attendant brought me the new size, and said he would be right back. But when I opened the box, the new size was completely discolored and water damaged — almost like they had been worn or beat up? He then proceeded to never “be right back” and in fact started helping people who walked up after me. So, annoyed, I took the damaged pair he tried to sell me up to the front to see if I could just return the pair I had, put the refund back on a gift card, and order the new size online. But apparently, Dick’s “new system” only allows a return, then a re-purchase (not a real exchange) so I would have to put the return back on my Mother’s card and repurchase with my own money. I know this part wasn’t the cashier’s fault (she was nice about it) but this whole experience was incredibly frustrating. I just had to refund the shoes to my mom and leave the store, which is a BIZARRE and disorganized way to run a business — especially when I had the email receipt!!! PLUS they tried to sell me damaged shoes without a second thought. Won’t be returning, and will just probably repurchase from the Birkenstock website.
-
August 2024 by Jordan Bluhm
Called in and got hung up on 3 times in a row trying to see if they had something in stock, so then drove in and they didn’t have it, then waited in line for twenty minutes to get one pair of shoes.
-
August 2024 by Brian Kanner
Very Friendly Employees and a wide variety of everything sports related. The selection was almost overwhelming at times. Prices seemed a bit on the high end.
-
August 2024 by L P
Update your website so I don’t waste my time coming to your store. Telling me a product is not there cause of theft is not enough. Fix your store.
-
August 2024 by Ian Duncan
They haven’t updated their new store hours
-
August 2024 by Mike Abdelsayed
They don't tell you that "free delivery" is door dash, so expect to be a jerk who doesn't tip because you didn't realize. They add charges after the purchase.
-
July 2024 by Christopher Hrabe
I have visited this Dick’s twice in the past month for two returns that I anticipated being potentially both complicated and frustrating.
In each case, thanks to the assistance of Sharon, I was thrilled with how easy and quick the process was. I can’t thank Sharon and the whole staff enough, and I’ll be back soon to shop, I wouldn’t go anywhere else now!
-
May 2024 by Jeff Weis
Employees are nice but the cleat selection is terrible. They want you to come into the store to use a kiosk to order their shoes online because they don’t carry in stock. Why bother
-
April 2024 by Britt G.
Went here for some specific items right when they opened and the staff were so friendly and helpful! They all worked together to help us find exactly what we were looking for and answered all of our questions.
-
March 2024 by Miguel Ángel P
beautiful store
