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January 2024 by Bayani P.
Grown adult retail employees not knowing what an even exchange means. These people need to be trained.
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January 2024 by Nina Mitchell (Nm)
Chis was nice friendly, and helpful he did his best to help us. Other staff was not too helpful.
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December 2023 by Heaven Moore
The survey listed will mention free cup with completion but you would have to pay for shipping and handling. Upon completion and purchasing for shipping and handling I was moments later charged for shipping and handling twice and charged additionally for a membership upon reaching out to cancel I was given a hassle and refusal upon later hassling I was given my refund beware!
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October 2023 by Christina S.
I was really happy to come here! The customer service was stellar! I was looking for Adidas Workout Pants. The sales representative actually walked me over to the section!!!! I would like to go back and explore more of their offerings as it is a huge store and I had very little time. They do offer "officially licensed" Chicago Bears and Chicago Cubs shirts, hats, socks, water bottles, blankets, etc. at what appears to be a reasonable prices and there is quite a plethora of styles and options! The checkout line moved quickly and each team member was friendly, welcoming, efficient, knowledgeable and professional. Thank You!
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October 2023 by Sherry Olsen
Able to find things I want.
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September 2023 by Anthony
Generally speaking this store location is good. However, today at the shoe section, there were about 20 people and one employee looking for shoe sizes. She was not very helpful and seemed more concerned with her personal phone than helping customers. She retrieved one set of shoes for me and disappeared for 30 minutes leaving everyone waiting.One bright spot is the free parking and helpful employees in the bike section.
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August 2023 by Zack R.
Not sure why they even have a shoe department, they've never once had any shoes in stock. You're lucky if you can get the salesmen to end their personal conversations to talk to you, but even if you do get their attention, it doesn't matter. Ask them about a shoe size, and they just say "no". Not, "let me see if another store has it". Not "I'm sorry let me see if we have something similar". Just "no". Terrible customer service, and no inventory. Why even have a store?
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August 2023 by Pympjuice ChIraq
Usually I would give this store four or five stars. I've been shopping there for a couple years now for my Air Max 90s and Air Max 97s. But today I ordered a pair where the app said that they were available in the store. I ordered at 534 p.m. and I got to the store around 7:15 p.m. they were not ready. Not only were they not ready, the store has no record of me purchasing even though I showed the receipt on my phone. The manager at the time seemed to be annoyed with me even though I'm the customer and I did not get angry. I was willing to wait another 30 minutes and they told me no. Just come back tomorrow even though the usual turnaround time for buying shoes is an hour or less but they say on the app up to 2 hours. As I said, I offered to wait . The employees were nice. Manager was annoyed with me and I have some choice words for him but I held my tongue. I'll try to go pick up my shoes tomorrow and see if I have any more issues. Two and a half stars. Next time I'll just check to see if they have them there and just pay in person. It's too much of a hassle buying shoes online and trying to pick them up a couple hours later. Now the part that annoyed me is when the second employee I talked to went to talk to the same manager and he gave me that look like I already talked to him and told him what was up like he didn't literally just tell me to check back in 10 minutes which I actually did. Smh!
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August 2023 by Al Moli
Great service and products....free 2hr parking @garage with validated ticket.
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July 2023 by Ed G.
Service at this location is non-existent. I was told the incorrect process and then made to stand at the end of the line to get service. Others were given service without waiting in line.
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July 2023 by Alper Ekmekçi
Sooo many items from all kinds of sports(golf,tennis,baseball,football etc). Street parking available with paychicago.
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May 2023 by Naitik Shah
Dan in golf was the man. Helped me find a new driver and use the golf Sim. Great selection and prices on the golf gear
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May 2023 by Kaitlin B.
My boyfriend and I are visiting from Georgia. We were planning to go to a cubs game so we of course we went to Dicks to get shirts to support the team. Upon entering the building from the escalator the store looked well lit and fully stocked. We found the first employee and asked them were to find cubs gear. He pointed us to the back corner where we started looking for our pieces. Everything was cool until the security guard was weirdly following us around while we were shopping. For the security guard to be a young black man around the same age as us we could not believe that he would make us feel uncomfortable. I tried on a shirt and left without spending a dime. I've worked in retail previously and treating your guest like thieves is not the proper way to deter theft. If you can avoid this store please do at all cost !
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April 2023 by Aaron Rosen
Jordan in the golf department was extremely helpful. I was looking to replace my 26 year old putter and he gave me all the tools and knowledge I needed to pick out my new one. Highly suggest going to Jordan for golf help
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April 2023 by Daniel L
I also got a similar impression as some others regarding rude employees. When I pressed the button to request access to the changing room, an employee came, didn't bother to acknowledge me despite me saying hello, opened the door, and walked away with annoyed look on their face. Secondly, the lady at the register also carried a similar disposition of being inconvenienced to do their job. Lastly, in the shoe section, I could find no place to sit to try the shoes on except the workout bench.
