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December 2023 by Michael Hatfield
One of the Best DMV experiences I have ever had. Every employee I dealt with was professional, kind and helpful. I was glad I chose this location. They don't have every service available as they are an Express but it You need to get or renew your ID/DL, get City/Plate stickers, change ID/DL info,etc. I would recommend this location. I went August 10,2023 at 1:45pm and something was wrong with my appointment # So they had to take me as a Walk-in. Said I had to wait. There were 4 other walk-ins that were there and after 7 minutes they let us all in. I was getting my ID and whole visit took 28minutes
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December 2023 by altro ademi
The worst experience i have ever had! Their “supervisor” (lady with priorities having looong lashes ) ! Rude and refused to help !! Shame on what kind of people are supervisors in those kind of offices where the diversity is huge !!
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December 2023 by Tess Staadecker
When I tell you this was the BEST DMV experience I've had, I am not lying! Hot tip: MAKE SURE TO GET AN APPOINTMENT.The efficiency was remarkable. I had dreaded spending hours waiting in lines, but to my amazement, the wait time was minimal. The appointment system worked flawlessly, and even without one, the queue moved swiftly.What truly set this DMV apart was the staff. They were knowledgeable, patient, and incredibly helpful.They have set a new standard for what a DMV visit should be like. I left feeling not only relieved to have completed my tasks but also surprisingly satisfied with the service received.
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December 2023 by J L
Make appointment before you go and Have all your information ready do a double check on your documents. Not a safe location so be safe don't take kids and they will ask for your appointment # you will get through text
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November 2023 by Lizbeth Roman
Rather than accommodating a pregnant women they were very insisting on kicking them out. “Rules where rules” said a young lady working in front, when she had let 3 other people with company pass because “they needed help” which they same young and fluent in English. Not to mention service was slow. Staff and fair rules need to be implemented in this facility!
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October 2023 by Michael Dunham
Best DMV experience I’ve had by miles. I set an appointment and had renewed my expired drivers license and walked out the door within 12 minutes at 9am.
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October 2023 by t baird
Unreal! I made an appointment and was in and out in 20 minutes. The staff wasn't stressed or cranky. Everyone was super friendly. I suggest going online and looking at all the necessary information they need, proof of address, etc. They won't even let you in the door if you don't have the correct paperwork so the process in incredibly fast.
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September 2023 by Lucas Smolik
No where is it communicated that it's appointment only, until you reach the front door where there is a sign with a bunch of different fonts poorly conveying the message. When you walk up to a business and they immediately tell you to go away, it's poor customer service. If a business is federal/state, or the staff is unionized, always expect zero customer service ability. If you are disabled, know that no one will open doors for you here. Very weird staff and the security guard needs to eat his Wheaties.
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August 2023 by Brandon Shain
Best, nicest and fastest DMV I’ve ever been to in my life. Every employee I came across had a wonderful and helpful personality and all of them were more than happy to help everyone I saw there. No trip to the DMV is ever gonna be fun but this was incredibly quick, efficient and well run.
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August 2023 by Azra Sungu
First, make sure to get an appointment (!!)Second, the entire staff is super efficient and smooth, this was the fastest I ever got any official work done, in and out. Even got a huge smile from the agent handing me my temp driver license. Shoutout to the entire crew for doing such an amazing job!
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August 2023 by H T
I like this express DMV but you can't go in without an appointment for things like changing address on a license. I called to make an appointment and as of today August 15th they have no availabilities until Monday August 28th. I'd go to the driver services center by city hall at 106 n LaSalle since it's walk in and no appointment necessary. I was in and out in about an hour.
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August 2023 by Chandler Groves
Called in to ask if there’s a grace period, guy on the phone was very sarcastic and rude. Could tell by the tone of his voice. Then proceeded to tell me I could wait in line to see if I could get in, the problem though is that it’s an express dmv and basically was intentionally trying to make me waste my time by going in.
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August 2023 by Antonella Fonseca
I made the appointment to get an IL license, arrived 5 minutes before it. The entire process was smooth.The staff was efficient, and really nice.
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August 2023 by B Simp
They open at 8 and by 10am they will have somebody outside claiming they’re fully booked for next walk-ins ? just lazy !! They weren’t even full!! Stop being so lazy.
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August 2023 by Timothy Voyles
Absolutely horrible. They do not take walk-in appointments and all of the workers have a terrible attitude problem. I would rather chew on broken glass and try to visit this location again. Do yourself a favor and just go downtown. This place is not worth the trouble.
