August 2019 by Terry B.
Beware! After many, many months, 60 emails and multiple visits to Dom's NYC studio we finally received our complete Rimadesio wall system. Dealing with Dom Interiors was a nightmare. We loved the product, but our interactions from the start were discomforting, so we brought our designer in to sit down with their "consultant", share our wall dimensions and finalize the design. When the wall system came in, many weeks late, it was too small for the space. Their response varied from: 1) Telling us they told our designer the size we were ordering was too small but she ordered it anyway (absurd, of course); 2) Telling us to go buy metal disks, on our nickel, to make the system fit; and 3) Ignoring us. Their staff's product knowledge is spotty, ordering is painful, and their customer support lacking. It's shocking that Rimadesio has chosen them as their N. American distributor. We needed one more component and went all the way to Denver to get it to avoid another interaction with Dom.
