-
July 2023 by Jennifer Z
tl;dr: Save yourself time, stress, and effort and go to Donna. I highly recommend them and refer everyone I know to them.My partner and I probably went to every jeweler in Chicago before finding Donna. Most jewelers feel sales-y, don't know if you can trust them, stones are questionable, etc. Donna and her family care about you as an individual and make an effort to really understand what you are looking for. There's something special about a small family run business. They're genuine, honest, and not pushy with pricing. I trust Donna and her family and know that we made the right decision in going with them.We purchased a diamond from them for our engagement. It was better in every way than any other jeweler we talked to (clarity, cut, color, price). We went back this year to purchase a new band, an Eternity Anniversary Ring, and had our daughter's name engraved on the inside. It's just perfect. Donna and her family went above and beyond to make sure it was everything I hoped for. I can't thank them enough and I know we'll go back to them for any diamond or jewelry needs that arise in the future.
-
June 2023 by Nick Balanda
10/10. After thinking I'd buy an engagement ring through a family jeweler out of state, I decided to shop around Chicago to see if I could find someone reasonable that would save me the back-and-forth travel. I found Donna's based on glowing reviews and decided to check them out. I visited one afternoon and Donna spent ~2 hours with me just walking me through diamond buying and what to look for. She didn't push any stones on me and worked at my pace. With her teaching as a foundation, I did some research of my own and formulated a plan for exactly what I wanted in a stone. I shopped around at 2-3 other nearby jewelers to try to get a sense of reasonable prices and relative quality. When I visited other places, I was all the more impressed with Donna's, as at the other jewelers I felt more pressure to make a purchase and to accept what they had in stock as opposed to finding a stone that met my preferred specs. I ultimately returned to Donna's with my specs and budget, and she offered to look around for me. I had some very specific criteria (looking for a somewhat rare cut). Donna called me a few days later letting me know she found a stone and she ordered it for me to see. It was perfect. Exactly what I was looking for and at a very reasonable price. I bought it that day because I was so sure from my research and shopping around that I wouldn't be able to beat that stone/price. Donna helped me to design the ring to our desired specs, sent me pictures of the mold with the stone, and had it ready in ~2 weeks. When you make a purchase like this, at least for me, I wanted to feel like I knew enough to not get taken advantage of. From day 1 meeting Donna and her family, they come across as honest, reasonable, kind people. They are incredibly knowledgable on diamonds and jewelry design and their prices are very fair. They can work with any specs/budget. I feel confident that if I ever had a problem with my ring they would take care of it in a way that is reasonable. I felt fortunate to have found them and look forward to continuing to do business with them in the future. If you're reading this and on the fence about where to shop, I couldn't recommend Donna's more highly.
-
June 2023 by Teddy Keane
AVOID. From a baby napping in the hallway to screaming children inside when you have an appointment booked. None of the specified selection prior to the appointment was available. Save yourself and your spouse from the already stressful process of finding the perfect diamond and go somewhere else. The diamonds they show are $10k-$20k market prices. Then when you say what other dealers are pricing they laugh in your face.
-
May 2023 by Gavin G.
Let me start by saying this is by far the best family owned jeweler in Chicago. Donna and her family went above and beyond to provide an exception customer experience from initial consultation to post-sale. Not only did they make me feel comfortable throughout the process but they coached me through the sale with every little detail and took the time to understand what I was looking for in a transparent and professional manner that I haven't felt in years. Not only will Donna be my go-to jeweler going forward, but I'd also highly recommend them to any of my family members, friends and even strangers. It was that exceptional of a customer experience! Donna - to you and your lovely family, THANK YOU!
-
March 2023 by Agatha Lewandowska
I don't understand how this place does not have millions of 5 star reviews! Although it's on Jeweler's Row in Chicago, it's on the 14th floor of a large retail building so slightly harder to find, but so sooo worth it. We went to a few larger jewelers first and left due to not great experiences.We had the best experience ever choosing an engagement ring together at Donna's. We were greated warmly by the entire family, even Donna's toddler, who all have their own role in the store. We instantly connected and shared some personal stories, getting to know one another throughout the process. She listened carefully to what we were looking for and went above and beyond to find the perfect ring! Her father even took us outside with the ring to make sure it sparkled right in the natural light! She asked if it was okay to discuss the cost openly, or if my fiance prefered to not have me know (which we really appreciated the thoughtfulness of this). The process could not have been more easy and fun and we went home that same day with the ring! The prices are better than anywhere else on Jeweler's Row and the diamond we went home with is even higher quality than any other diamond we were shown at other jewelers. They helped us insure our ring before we left the store. We cannot wait to go back to pick out our wedding bands! Don't bother looking anywhere else, this is the best place to buy your engagement ring! Thank you Donna and family :)
-
February 2023 by Melissa G.
They really know their stuff! I brought in my damaged engagement ring and what I really respect about them is that they said they COULD fix it but to first reach out to the jeweler that made my ring because they may do it for free. I really appreciate that they didn't try to take my business if I had a better option. They're looking out for you!
-
February 2023 by Allison Banks
I love working with this family! My husband and I were ring shopping back in 2019, and the shopping experience was stressful everywhere but Donna's. They have incredible stones, are really fair on pricing, and are great at understanding what you want (while never being pushy). I've come back over the years to resize and buy other rings, and have always had the same positive experience. Save yourself the time of googling a bunch of other shops and go to Donna's!
-
February 2023 by Lisa Kiefer
I had 2 sentimental pendants that needed clasps - 4 other jewelers said nothing could be done! I went to Donna - my pendants were beautifully redone within the hour! Amazing customer service + care!!!!!!
-
October 2022 by Michelle R.
Donna has taken care of us and our family for years. The absolute best and always cleans our rings when we stop by!
-
August 2022 by Zack S
I️ couldn’t more highly recommend Donna Jewelry! I came here to get a custom engagement ring made after a recommendation from someone at New York Jewelers told me they were great at making custom designs. The staff was extremely knowledgeable, helpful, and walked me through a process I️ found overwhelming thus far. They were able to take my idea of a design that looks like a spiral galaxy and draw up some blueprints for the design in CAD.I️ was going to be proposing in a few weeks on a set date if 11/11 which was important for me to hit. I️ missed the email to approve the design and Donna called me a few days later to make sure I️ got the email since they knew I️ was on a tight time frame. My delay would have caused me to miss my proposal date based on their original time estimate but they were kind enough to rush it at no extra cost. This all happened during the BLM protests (this is a very late review but they were so good I️ needed to write it) and there was a big protest planned for the night before I️ was supposed to pick up the ring. They called me to ask if I️ could pick it up a day early in case their store got looted again because they wanted to make sure I️’d have the ring for my day. They were also by far the most straightforward and fair for their pricing.I went to a few jewelers before finding Donna and could tell all the others were trying to upsell and charge as much as possible (I️ have a background in sales). With Donna I️ could tell they cared most about making sure I️ was happy and got exactly what I️ wanted while lending their expertise along the way. I️ couldn’t have felt more comfortable with the process.The ring turned out beautiful! My fiancé said yes which is all I️ could really hope for. As an added bonus, designing a ring myself has been wildly popular amongst my fiancé’s friends. Every time they bring it up, my fiancé cheeses with pride and I️ get complimented for being so thoughtful for how hard that must have been. Little do they know Donna Jewelry did all the work and made it an enjoyable experience. One of my friends got a ring made at Donna for his fiancé because of this and his experience was similar to mine. We are going back to get our wedding bands made soon.If you want a custom ring made or are having trouble going through the engagement ring process, go to Donna. They’ll take the stress off your shoulders and you’ll end up with a result better than you were hoping for
-
August 2022 by Rexie L.
My Dad was a frequent customer here through the years and purchased so many beautiful pieces for me. I went back to look for something special and was treated like family. My husband and I have told so many people about Donna's and hope everyone checks out Donna's for your jewelry needs.
-
July 2022 by Isabel Rouse
We had my engagement ring made with Donna and her family, and had a wonderful experience. We brought in a family diamond, which they were very happy to work with. They were helpful, honest, and easy to work with, and I felt like the quotes were extremely reasonable. Could not recommend more.
-
May 2022 by William Blaettler
I have nothing but good things to say about Donna and this company. I just bought my fiance's engagement ring and wedding ring, and we wanted to make a change after we agreed to the ring style. Donna was very accommodative and understanding and the end product was perfect!. Highly recommend.
-
May 2022 by Kenny Plume
I visited Donna Jewelry after coming from another Jeweler whose quotes and service were outrageous in my opinion. From the first visit to my last ones my expectations were exceeded.The Engagement ring and Wedding bands they made for my fiancé and I were beautiful and well within my budget. Donna Jewelers is a great family owned shop and passes the vibe check in my book! 10/10 would recommend.
-
April 2022 by Addison N.
I got my engagement ring here it was so beautiful and they helped every step of the way. Excellent humans work here.
