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December 2023 by Ryan Steele
It was "Okay". Picture frame broken, stained curtain, but overall clean for the most part. Would stay here again if needed.Stayed here for a show at Fitzgerald's in Berwyn. About a 30 min drive away, but found this location worked best for us coming from Michigan.
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November 2023 by Jim Fell
Took my family here for an overnight getaway. Arrived to the room to find that the toilet was broken. We were planning to swim, but instead ended up waiting for someone from maintenance to arrive. The flow valve was in an advanced state of failure. This should never have happened. Housekeeping should have noticed the problem long before it got this bad. The next morning, we still could not use the pool. The manager stopped us stating that something was wrong with it and being repaired. I really had higher expectations for Double Tree! The manager who checked us out the next morning didn't seem to care about the inconveniences. The only person who did seem to care, whom I ran into on the elevator, was the hospitality manager, Carlos, who brought some meal vouchers to our room. This visit was supposed to be a special treat for my family, but it turned out to be a disappointment for my 3-year old who was really looking forward to swimming.
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November 2023 by Godzil La
Front desk outstanding. Usenia (?)...sorry if I got that wrong..she was about to go home but put her things down to check us in. Then Alex stepped in to complete. At check out another staff member assisted us. All very nice, polite, articulate. Superior customer service. The difference from The Hampton is like day and night.Food & drinks: Food at Coaches was pretty good, but the service was outstanding. Mayra served us at dinner, and Teresa at breakfast. Both polite and very good customer service.
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November 2023 by Marissa Bowman
Rooms are tightly arranged. The price we paid per night for the area and had to pay for water in the room. TV channels were not what the guide read as and i complained... front desk told me to just try all the channels until i find what I'm looking for. There was nothing they could do but let someone know??☹️Rooms: The rooms are tight small bathroomFood & drinks: Coaches was the best thing going for Double tree. They honor govr discounts in Alsip but not at Midway and those 4 cousins went to another hotel which gave them discount.
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October 2023 by Britt Smith
Gaby is the absolute best! We flew in to south bend for a game and needed a place to watch the eagles game prior to our flight heading back to Philadelphia. Gaby took such great care of us and book a spot for 40 people plus was amazing in her service and attitude. 10/10 recommend coaches and Gaby!
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September 2023 by Mark Slack
Stayed two nights and ate three meals at the hotel. The food was clean and adequate and good enough to keep me from going out. The staff is excellent and professional. THE ROOM WAS FANTASTIC. Very quiet, immaculately clean, fresh, everything worked and was in top condition, and I considered ripping out the shower and taking it home with me. Room quality is the best I’ve experienced in a long, long time.
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August 2023 by Tiffany Ray
Gaby and Deanna at Coaches (the restaurant/bar on site) are absolutely amazing! Great service, great food, and friendly and positive attitudes! They are always smiling and they are so much fun! We will definitely be back when we’re in the area again!Food & drinks: Amazing and friendly service with Gaby and Deanna in the bar/restaurant!
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August 2023 by Paul Voketaitis
The entire hotel staff and employees at Coaches Sports Bar & Grill were exceptional. Specifically, Adriana (Server) and Erika (Cook) were phenomenal. Their professionalism, personality and kindness were very much appreciated. A wonderful staff. Thank you!
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August 2023 by George Magiske
Wonderful hotel for travel through Midway. My server at Coaches, Adriana, was very welcoming and brought me the best Cowboy skillet made by Erika that was generous and delicious! Those two made for a great start for an early Saturday morning.Walkability: Easy walk to Lou Malnatis or Giordannos if have the taste for Chicago deep dish pizza.
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August 2023 by Elizabeth Diaz
Ramiro is an amazing employee and a large asset to your company. Also I want to mention your bar tender Diana. Amazing , they are both very prompt and most definitely take pride in there job. Employees like these 2 are far and few between so please make sure you compensate them for an amazing job well done. You can tell that both enjoy what they do and take pride in the job of serving the clientele. They are both a true asset to your business. Thank you
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August 2023 by Zachary Kohlman
A cozy place with delicious food. Diana the bartender was very social, made great drinks and overall provided stellar service! Would definitely come here again.
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August 2023 by Mark F
Been here quite a few times over the past year due to work. All the staff is great. I've had Ramiro serve a few times in the restaurant and he's been great!Coaches is a great restaurant. I usually go with the herb chicken, but you honestly can't go wrong with any of it.
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August 2023 by Brad Jones
The food is GREAT as always! Gaby is the BEST! She always takes great care of all her customers! Only thing disappointing is the commuter rates are next to impossible to get here anymore. I’ve heard the manager has cut the availability in half or more. :(
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July 2023 by brian rafferty
I travel for work - I spend 18 nights/month in a hotel. I have stayed at a countless number of hotels across New York State and Illinois and this is one of the best, hands down. This place is consistently amazing and I have never had any issues at all whatsoever. Also, the restaurant is awesome. I highly recommend!
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July 2023 by Sherrie Rathje
Amazed that you could not hear the airplane traffic noise. Room was nice and comfy. Service at bar was limited in speed and knowledge of the contents of their bar. Did not know what botanical gin was and they had a decent one. I saw it and informed them. Otherwise a nice stay.
