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January 2024 by Rosa Rangel
Everything well organized, the lady very friendly
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November 2023 by Marco “Sici” Siciliano
Even though everything is shiny and well organized, how the men section is treated drives me crazy! You can find hundreds of different models for women and kids, while men shoes consist of 2-3 shelves (for ALL the sizes) in clearance and a couple of lines for full-price models.Every time I enter in this shop, I get out very frustrated and I finish buying shoes online.
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November 2023 by Naomi Kroloff
I visited this store but will never come back because my car was gone when I came out and had been towed. This will drive customers away if you continue to engage with tow companies that use these unscrupulous and predatory practices. I personally would rather shop somewhere else/ online where I can spend my money on shoes and not paying ransoms to get my own car back.
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November 2023 by MariaHiroko
Seems like a smaller selection than the one on Clinton and the one downtown. Good spot to shop none the less.
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August 2023 by Sophia M.
I stopped by this location today to exchange a pair of shoes I ordered online. The woman at the register (I'm sorry I didn't catch her name) informed me that they didn't have the size I needed in stock but that I was happy to look around through the other clearance items. She processed the return instead and I went to go look around. A few minutes later the same woman tracked me down because she found the pair I wanted in the size I wanted on the floor. She was so helpful and it totally made my day.
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July 2023 by brad peek
Great selection and prices. We'll layef oit
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July 2023 by James Y
Stairs are currently out of commission so you need to wait on the elevator to go to the 2nd floor but no worries as the elevator is pretty swift. I had some returns and the person helping me was quite nice and offered the specific section in case I wanted to go try another pair. Parking was easy as well.
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June 2023 by M. C Holloway
I have had my share of challenges with this company, but I can say that this manager Cory has given me excellent service regardless of anyone else’s thoughts. It makes a difference when someone treats you with understanding and respect especially when you need it most. I will return to this place and tell others .
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June 2023 by Jeremy P.
do not shop at this location or dsw in general. i parked my car in their lot and made a purchase and when i walked back to my car, it was towed. the sign says the lot is for dsw, but they will still steal your car because the property manager wants to make extra money off of you. and when you show your receipt to the towing company, they don't acknoledge it nor does it make a difference. there is no other way to desribe this than for what it is, a theft and a crime. so between the $240 to the towing company, and the $30 for the uber, it was a very expensive trip to dsw. the property mananger is clearly a low life human being who will rob you. please do not come here. having your car towed illegally will ruin your day.
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May 2023 by Nicole English Harris
Great deals. Be sure to check out the clearance racks! Everyone was extremely pleasant, even the security guy! Thanks for making my shopping experience more enjoyable..
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February 2023 by E. S.
Was greated as I entered and left. Made me feel comfortable, and it was nice of him. Everything was organized, and I found what I needed. At checkout, the young lady was nice. It's definitely a place I would like to come back instead of Oak Brook.
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February 2023 by Ava O'Keefe
I purchased an item online for store pickup. 2 weeks went by with nothing from the store (should have been available within 3-7 business days). I spoke to someone online and they said the package was “lost” so I should go into the store. I legally parked, went in, walked around and didn’t buy anything, then went outside and my car was towed. I went inside to speak with the manager (Leanne) who said I needed to speak with the tow company. I went to get my car and the tow company said it was the stores responsibility and I needed to pay $220. I called DSW back and spoke to the manager (Leanne) again who said she couldn’t do anything because the lot was owned by the property manager. I asked for the property managers contact information and she rudely refused to give me this information saying she “just couldn’t”. This is clearly a scam and everyone involved including DSW, tow company and the property manager are getting a payback for this scam. Do NOT shop here unless you want your car towed for no reason and to be rudely spoken to by management and the tow company.
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February 2023 by Rob Ley
Horrible parking situation. Met my wife in the front of the store and a towing company towed my car saying because I didn’t go through their back entrance that I “went off property.” Awful.
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February 2023 by DJ King GNS
Clean, simply laid out, and the checkout counter is health friendly (staff behind clear partition & wearing a mask). A floor staffer was attentive to us shopping, but didn't approach; pretty nice given that some people don't want to be approached immediately upon entering.
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January 2023 by Adrianna McKenzie
I like shopping at DSW but had a very bad experience at this one. I’m Black and security (also black, puzzling right?) followed me around the store. To test this I asked my White partner to watch from afar while I zigzagged around the store. I was continuously followed over the next few minutes until I left. It was kind of funny in a bittersweet way watching security follow the random patterns I was making, haven’t been back since.
