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December 2023 by M G
The smug faced cashier and other staff is as disinterested in being here as you can imagine. Messed up my order even after I specifically told them what I wanted. They clearly don’t understand English and dont take orders correctly. See other reviews if you are not convinced. Don’t spoil you day with a messed up order like me and go somewhere else.
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December 2023 by Chrissy Wagner
I rarely review places only when it’s really bad. I’ve been working next-door to this Dunkin’ Donuts for just shy of six years and I’ve been coming almost every morning on and off. I’ve recently been choosing to spend a little bit more money each morning to go to a nicer coffee shop in the building on the other side of our building instead just to avoid this garbage establishment. this morning for some reason I was feeling in a hurry and cheap I guess and decided to stop into Dunkin’ Donuts because it was raining and I was in a rush. I got my iced coffee and was waiting for my food after already finishing half of my iced coffee. The food still wasn’t ready I mentioned to them they still hadn’t prepared it and it was only two wake up wraps, which literally takes no time at all did I mention I was the only person practically in the establishment? Then proceeded to mention it to the cashier and she told me well you should’ve ordered on the app if you were worried about time and I said I need to go feel free to stop preparing my food it’s taken over a half hour. Learn my lesson for the last final time to avoid this place like the plague. Definitely missing the old Management. They had at the tail end of Covid and pre-Covid. They really knew what they were doing and they were hiring the right people. Now it’s a bunch of degenerates running the place. How sad. Please excuse Any grammar or punctuation this is a talk text because I can only give that much energy to this place.
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July 2023 by Elbek Abylov
Hope will never come
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May 2023 by emmanuel calderon vargas
Service is terrible. Donuts were not fresh
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May 2023 by Ammar Alghamdi
The worst. I work in the same building, everytime I go down to get coffee, they make my life hell. VERY Untrained people.
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October 2022 by Ayanna Moore
Absolutely the nastiest Dunkin donuts in the Chicago loop area. I WILL NEVER COME IN HERE AGAIN!! I have tried to give them a chance over and over again but today I was actually really appalled at what happened. Now the male cashier that took my order was very professional and took my order great, however the cook in the back or on the side was terrible. I ordered a tomatoe presto sandwich with grilled cheese. He gave me the sandwich in a box that he had grease all on it ..... 1st mistake, I then informed him I also ordered a pumpkin donut and could he please give me a bag because the box with my sandwich was so greasy. He goes to get the bag and drops it on the floor. He then picks it up and opens the bag to hand to me. WOW! I inform him I don't want that bag you just dropped it on the floor. This place is DIRTY! The counter tops are dirty and greasy. Management really needs to take a better look and watch who they hire. He then walks away mumbling with an attitude because I chose not to put my $9 order (sandwich, donut and coffee) I had just placed in a dirty bag. The nerve, we are having an epidemic of Covid upon many other germs out here. Plese re-train your staff and make sure they know the importance of keeping a place of business where people that work want to grab a bite to eat quickly CLAEN. This was pathetic and it's not the first time. Today I was just fed up. YUCK!!! Get it together Dunkin Donuts Staff.
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September 2022 by Debbie Innis
Unfriendly
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August 2022 by Shelby
The women that work in the morning are great. They are always very busy and do a wonderful job. I always come back to this location even though there are about 5+ more on my walk.
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May 2022 by Glittergremlin
The women that work in the morning are great. They are always very busy and do a wonderful job. I always come back to this location even though there are about 5+ more on my walk.
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July 2021 by Yvette
Worker behind the counter came to the register while she was on her phone texting. Very unprofessional! But she gave me twice as much snacking bacon and it was so hot and tasty.
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October 2020 by Joseph Nunez
Faster than usual DDs but can never get my drink right between Vanilla spice and Vanilla chai latte.
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September 2020 by Scott C
Extremely friendly service and coffee was made perfectly!
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September 2020 by Scott
Extremely friendly service and coffee was made perfectly!
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September 2020 by Hussein Al Gailani
It’s 5:30 AM and it’s still not open bad service
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August 2020 by Andrew W.
I have been to this location of Dunkin' Donuts dozens of times. Overall it's not bad, but it's not great. Unlike so many other Dunkin' Donuts locations, at least then then to get my order correct nearly all of the time. That's a huge positive, but not enough to overcome the lackluster atmosphere and service. You might wonder if why I keep coming back when I am giving such a poor rating. There are two reasons for that. First, this location is on my way to work. Second, it is open on the weekend, especially Sunday. Whenever I've worked on the weekend, I have little choice to get food and coffee from here as very little else is open in this area of downtown/The Loop at that time. The food and coffee itself is nothing special, it's your basic Dunkin' Donuts fare. No reason to come specifically here for the food. The service is just so-so, especially on the weekends. On weekdays lines are long (not atypical for coffee shops in this area), but the line moves very slowly. My main grip is the wait times on the weekends, especially Sundays. To be fair, I don't blame that staff. They nice enough. However, this location seems to only have one person on duty on a Sunday. Hence, you only have one person taking orders, preparing food and serving coffee. Even if you only one other customer in front of you it takes that one person along time to take an order, prepare the order and served the customer ahead of you. If this location added just one more person behind the counter, it would go a long way. My gripe is with management. Someone higher decided on the weekend staffing levels and that decision was a huge mistake. Go here if must, but some else might be better.
