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March 2024 by Amber Neal
I’m giving this place a 1 star because my first drink was absolutely herendous and they wouldn’t allow me to exchange it out. I bought a new drink and this new one was also not good. My bagel bites are supposed to be heated properly and they were cold. The workers care more about checking their phones and making phone calls than helping guests. So unfortunate.
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March 2024 by Spjörk C
Waiting for ten minutes for a glaze donut was crazy and the fact it’s every morning is
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February 2024 by Brian M
Do yourself a favor and don't order coffee here, or if you do, check it before you leave and make sure it's the right thing that you ordered. They screw up my coffee order here routinely. I just got a macchiato that cost, what like six or seven dollars? and it tastes like black espresso with no flavoring whatsoever in it. The sandwiches have been generally pretty decent most of the time.
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December 2023 by Nur Rajwanyn
I have been to many Dunkin’ in the Chicagoland so I think I have a decent measure of comparison. This place runs like a well-oiled machine with fast and timely service. Most of the morning times they are very busy, however everybody behind the counter is working at full speed including the manager, Tiana. She is managing the folks, taking care of the customers and smiling at the same time. Very impressive, and I think mostly it is because of the manager, however kudos to the entire team. Keep up the great work, really appreciate the fast turn around you provide to us morning customers getting coffee and quickly out to the office.
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December 2023 by keresa Keresa
I'm not a Dunkin' Donuts type of girl, but occasionally, I will stop to get a hot cup of chocolate or a bacon Maple sandwich.Dec, 9th and at 11 am I was expecting a fast-paced environment but it was slow which is fine and it gave me time to relax for a bit. After I entered I encountered such an unsatisfactory welcome. She was not only unwelcoming and unpleasant but she was handling the garbage, and doing a lot of other stuff as we entered. As we entered she asked who was paying with a card, go to the Kios ( No good morning, no welcome to Dunkin, nothing ) was it me or was I expecting too much kindness? There were only three guests.After she greeted us in such an unpleasant format she went to make the sandwiches or coffee and, she didn't wash her hands even after handling the garbage. I took my sandwich and tossed it. I do think they could upgrade their customer service and hygiene because the health of the customers are important. I do think being a good server takes practice but unfortunately, she missed that calling.
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November 2023 by Daniel Smith
Go to any other Dunkin.
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November 2023 by לירון ארזי
Good ?
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November 2023 by צליל ד
Great place, amazing food and even better service. Love this place so much keep going you’re the best!❤️❤️????
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November 2023 by 377niry
Excellent donuts! I liked it very much! Good and cozy atmosphere and the sellers are nice. I highly recommend everyone to come there and enjoy.
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November 2023 by kakaakaa
So tasty and clean. The crew was so nice and welcoming. I'll definitely be back soon. Thank you for a lovely experience.
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November 2023 by EinatGavra
Ww had a lovely time! We'll come back again soon ♡ Good veraety of donuts, the place looks nice&clean and the service is good
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September 2023 by Kevin White
Opens at 5 but the location it's in is inaccessible at 5. I gave two stars because I needed the morning walk ?
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September 2023 by Claudia H.
The service was terrible and the location is hard to find. If you're going from the Hyatt Regency hotel, it's on the same side of the street as the West Tower, then go down a set of stairs outside to the doors that say "The Shops at Illinois Center". From inside there the signage is is pretty clear on where to go. The lady serving at the counter was very rude. They were out of the type of donuts I ordered, so I asked if she could replace it, and she directly ignored me and moved on to the next customers and I did not get the donut that I paid for. Surprisingly, the coffee was very good compared to the service so if you're only ordering a coffee, you'll probably have a good experience. I did not.
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August 2023 by Mehul Patel
Fast service, but poor quality control. Bagel bite was moldy.
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